Did you buy that computer online or from a computer store? Did they claim it was new or refurbished? Did they give you a Warranty? Reason I'm asking that is, if you bought from a reputable company or person, they should offer to fix it for you for free if it had the sound problem from day one when you got it! Now if you bought this computer from a yard sale, a pawn-shop, or a relative, then all bets are off, since they may choose not to help you claiming they sold it to you AS-IS
, with no Warranty and no support after the purchase was made.
Well, it's a lot easier to upgrade from 8.1 to 10, as 8 to 10 directly isn't possible!
And with certain makes of computers, especially laptops, 8 to 8.1 isn't possible either as with Samsung, only certain models have driver support for 8.1--they and many other manufacturers opted to NOT
write and post drivers for 8.1, but rather decided to wait for 10 to come out and then apply their engineering and programming resources to write drivers for their older computers (2011-2013) to be able to run W10.
The good news for you here is that you can backup all your stuff to external media, test your hardware using my TROUBLESHOOTING GUIDE link
as I gave you above: Windows 10 - Unclickable Task Bar
to test your hardware out and then do a CLEAN INSTALL
of W8.1 or W10. If you have factory RECOVERY MEDIA
for your 8.1 or RECOVERY PARTITION
there you can do this for the 8.1. And your Sound should then be fixed!
If you wish to move to W10 as northangrywolf
did, it may or may still not resolve your sound problem. No guarantees there. Especially if you've inherited a used computer older than 3 years old, it very likely contains a failing hard drive!!
Modern computers are designed with Hard Drives that are only meant to last 3 years in Desktop PCs and only 2 years in laptops/tablets!
We can tell you that from our experience 8.1 to 10 upgrades almost never solve an existing problem, for many reasons I won't go into here..but the W10 upgrade program is not perfect and doesn't fix many pre-existing problems with your 8.1 setup. Again, that's another reason we recommend CLEAN INSTALLS
as that's like a 98% certainty to fix your problem.
Bear in mind, that if you do go to the trouble of Clean Installing either your 8.1 or 10 and the Sound still doesn't work; chances are you have a bad sound card or embedded chip
. The latter is a much more expensive proposition, since a bad sound chip requires a whole new Motherboard, and that can run you from $400-$1,500 depending on what country you live in.
Hopefully, you have tried or are planning on trying these things and will get a good outcome.
Let us know if you have more questions.