Dear Mary,
Thank you for your email.
We are extremely sorry to know that we have unresolved concerns with your computer.
We request you to reply to this e-mail and let us know your availability to arrange a callback and discuss the alternate options.
Thank you for choosing Dell.
Vikas Singh
Dell | Technical Support
Working Days: Monday ‒ Friday
11:30 AM - 08:30 PM
EST
10:30 AM - 07:30 PM
CST
08:30 AM - 05:30 PM
PST
09:30 AM - 06:30 PM
MST
If the issue is not resolved to your satisfaction, please reply to this email.
How am I doing? Please contact my manager at
Customer.Feedback2Northam@Dell.com to provide any feedback.
--------------- Original Message ---------------
From: Mary [
mdm54@comcast.net]
Sent: 10/5/2021 7:26 PM
To: technical_support@help.dell.com
Subject: Re: Dell Support: SR# 1068296820 from Chandan Paul [ ref:_00D0bGaMp._5002R1M7BSM:ref ]
[EXTERNAL EMAIL]
so apparently Dell is done with me. for good now. Like i asked before you told me repeatedly that the problem was with the support assist app not my computer, So how come now the only solution is a reinstall. If it not my computer like you sid time after time hten why now is a reinstall needed . does each app or program have its own Dll .. if it were my computer would not all dlls be corrupt and you would see violations on sfc scan now which there were not any and why then when i run other hardware scans does it pass. it has to be the app and from what i am seeing others are also having the problem I am sure they are not doing or have done a complete reinstall. So please do not tell me it is my computer ok . thanks for all the help and all the trying
On 10/4/2021 3:05 PM, Dell Tech Support wrote:
Hello Mary,
Thank you, we received your email, thank you for sharing the details with us. we have checked with the information that you have shared.
We have tried the follwing steps so that we can resolve the issue but unfortunatly we were unable to do that as its an issue with one off the DLL file.
6. Once the services are deleted, check if the following folders remain. If they remain, delete them:
Folder: "C:\ProgramData\PCDr\"
Folder: "C:\ProgramData\SupportAssist"
Delete, Rename or drag the DellDataVault folder to the desktop, you will not be able to delete it: "C:\Program Files\Dell\DellDataVault"
7. Reboot the system and install the Support Assist application.
Thank you for choosing Dell.
Chandan Paul
Dell | Technical Support
Working Days: Monday ‒ Friday
Working hours:
11:30 AM - 08:30 PM EST
10:30 AM - 07:30 PM CST
08:30 AM - 05:30 PM PST
09:30 AM - 06:30 PM MST
If the issue is not resolved to your satisfaction, please reply to this email.
How am I doing? Please contact my manager at
Customer.Feedback1Northam@Dell.com to provide any feedback.
--------------- Original Message ---------------
From: Mary [
mdm54@comcast.net]
Sent: 10/5/2021 12:14 AM
To: technical_support@help.dell.com
Subject: Re: Dell Support: SR# 1068296820 from Chandan Paul [ ref:_00D0bGaMp._5002R1M7BSM:ref ]
[EXTERNAL EMAIL]
On 10/4/2021 2:14 PM, Dell Tech Support wrote:
7
Inspiron Desktops
Last reply by
DELL-Cares 09-13-2021 Unsolved
Irishman02191
2 Bronze
09-04-2021 07:37 PM
Exec Command Failure when support assist runs
Hello all,
I have a new Ins 3891, when I ran SupportAssist I get the following result for the hardware scan, any suggestions? Please advise
Hardware Scan Result (Manual) - Default scan - Exec Command Failed - September 4, 2021 9:19:12 PM
- Memory - Exec Command Failed
- CPU - Exec Command Failed
- Hard Drive - Exec Command Failed
- DVD-RW Drive - Exec Command Failed
- Video Card - Exec Command Failed
- Network Card - Exec Command Failed
- PCI Bridge - Exec Command Failed
- PCI Bus - Exec Command Failed
- Sound Card - Exec Command Failed
- HID - Exec Command Failed
- USB Composite - Exec Command Failed
- Bluetooth Device - Exec Command Failed
2 people had this problem.
marytheknees
2 Bronze
10-04-2021 11:39 AM
i too have this problem and dell has said they have tried everything. Now they say it is a 501 error and that they need to reinstall the operating system. I get the above failures everytime i run it. Have tested the hard ware a on a different test all good. the test is real fast does not take time to do it I hve the latest versio of support asist
Replies (4)
Sort:
XPS_Man
4 Germanium
09-05-2021 01:39 AM
Obviously all those can not fail together, just a fluke and nothing is wrong with the hardware
Release Static charge and run the test again : disconnect charger while powered on and hold the power button down for 30 seconds, keep holding it even after it powers off. Run the test again,
else reinstall support.
Mary G
7 Thorium
09-06-2021 10:51 AM
Don't run Support Assist on a brand new computer. Ignore that message.
Irishman02191
2 Bronze
In response to Mary G
09-10-2021 06:42 AM
No problem
DELL-Cares
Moderator
In response to Irishman02191
09-13-2021 08:02 PM
6. Once the services are deleted, check if the following folders remain. If they remain, delete them:
Folder: "C:\ProgramData\PCDr\"
Folder: "C:\ProgramData\SupportAssist"
Delete, Rename or drag the DellDataVault folder to the desktop, you will not be able to delete it: "C:\Program Files\Dell\DellDataVault"
7. Reboot the system and install the Support Assist application.
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