Tata photon not working with windows 7

Discussion in 'Windows 7 Help and Support' started by harleen65, Apr 13, 2014.

  1. harleen65

    harleen65 New Member

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    I am not able to use my tata photon plus device on windows 7 laptop.Its works on other laptops with vista but not on my laptop.The device is getting detected as a CDROM but not as a modem.Uninstaled and tried to install back but drivers are missing.Customer care told that this issue is throughout India with Windows 7and windows 8 users.Please suggest a solution
     
  2. Gavin Oscur

    Gavin Oscur Well-Known Member

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    Hi harleen,
    • What happens when you connect it to the laptop?
    • Do you receive error messages?
    You should Check Tata photon settings and Contact with Tata photon support center for more information - http://www.tataphoton.com/
     
  3. harleen65

    harleen65 New Member

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    I get a message device is disconnected or unavailable.I have contacted the Tata photon support center but I have got a response that this is a windows issue
     
  4. Pauli

    Pauli Extraordinary Member
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    Yeah, that's the typical, It's not us but them. Don't want to sound sarcastic... but it's the ball game!

    Tata photon does seem to have issues with Vista too. I suggest you look for Windows updates, they also have hardware driver updates. And do, please, have Windows important updates installed - and check your security part, that you
    1. don't have several security programs running there and
    2. you're security allows Tata photon to work. You can allow it separately, through Options or Settings.

    If it's "Disconnected or unavailable", that's probably the cause. To unplug and plug [wires] may help, you just have to do it... many times.

    Please give info of what Firewall or others you have running. They sometimes collide. With one, it works, with another, nay.
     
  5. Gavin Oscur

    Gavin Oscur Well-Known Member

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    TATA Photon USB Card is well-suited with all USB Port versions (2.0,1.1 and 1.0) So the port your computer has must be sufficient. Have you installed the drivers for the card? The drivers will most likely be located on the CD that came with the Photon USB Stick. They will also be available online on the TATA Photon Website.
    Additionally, the Photon card has been reported to have problems with Windows 7. If your computer is running Windows 7 then follow the given below steps:

    ยท Start - Right click My Computer/Computer - Properties - Windows Edition.

    More information and a possible fix for this error can be found here: http://onlygizmos.com/solved-tata-photon...
     
    Pauli likes this.

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