Windows 7 The User Profile Service failed the logon?

[MikeHawthorne]

Hi

A friend of mine called and said she can't log into her computer.
When she enters her password she get a message that says....

The User Profile Service failed the logon

I got her as far as logging in in safe mode which works, but after that I'm stuck.
She apparently doesn't have a second account, can't access Create a New Account etc.

It will let here access change password which she did but still the same message.
She can log into safe mode using the new password but not her regular account.

She can't access System Restore, it says that it is corrupted or something to that effect.

She can't access her pictures etc, that she needs to get to, because they are in her default pictures folder and only accessible from her account etc.

Anyone have any idea what's going on, or how to get around this.

She's looking to see if she has a Windows disk but I'm guessing not.
And if she restores from the recovery partition she will loose everything on the drive which is her entire ebay business with all her product photos etc.

She lives a long distance away so I can't get access to the computer myself so it's hard for me to figure out what's going on.

Mike

 

[davidhk129]

Yes, under the circumstances, start from scratch is usually the best way to go.

I had the same problem once on my 5 years old Dell Inspiron running Vista. I could not login at all, not even in Safe Mode. I ended up re-installing the Vista OS.

Since she uses the computer for business, she should start learning the basic of maintaining a computer.
It is a must, not a luxury. If she does not want her business interrupted by something like that.

Reminds me of my old high school classmates. 50 somewhat years later, they all have college degrees. But when it comes to computer, they said " We didn't have computer class in college." And with all the higher education intelligence, they are afraid to learn.
Meanwhile, I self-taught myself in computer and I have less "higher education" than most of them.

 

[MikeHawthorne]

It says it has 40 updates to install so it must have connected to the internet.

 

[MikeHawthorne]

At least it's taking about 1 tenth of the time to boot now, it says it's installing bluetooth and a lot of other stuff now.

 

[davidhk129]

It says it has 40 updates to install so it must have connected to the internet.

You will have one heck more than 40 updates to install.
They will come in bunches. Trust me, been there, done that.

 

[MikeHawthorne]

Hi

She came and picked up the computer and it's all fixed and her favorites etc are reinstalled.
I didn't have time to do everything I wanted like install CCleaner and Malwarebytes but she's going to come back and get some instructions in computer maintenance, etc.

Anyway all's well that ends well.

Now I've gotta run and meet my wife at her pottery show.

Mike

 

[davidhk129]

Nice to hear that.