Windows 7 The User Profile Service failed the logon?

MikeHawthorne · Nov 8, 2013

Hi

A friend of mine called and said she can't log into her computer.
When she enters her password she get a message that says....

The User Profile Service failed the logon

I got her as far as logging in in safe mode which works, but after that I'm stuck.
She apparently doesn't have a second account, can't access Create a New Account etc.

It will let here access change password which she did but still the same message.
She can log into safe mode using the new password but not her regular account.

She can't access System Restore, it says that it is corrupted or something to that effect.

She can't access her pictures etc, that she needs to get to, because they are in her default pictures folder and only accessible from her account etc.

Anyone have any idea what's going on, or how to get around this.

She's looking to see if she has a Windows disk but I'm guessing not.
And if she restores from the recovery partition she will loose everything on the drive which is her entire ebay business with all her product photos etc.

She lives a long distance away so I can't get access to the computer myself so it's hard for me to figure out what's going on.

Mike

davidhk129 · Nov 8, 2013

............It will let here access change password which she did but still the same message......

Does that mean her account in safe mode still retain the admin rights?
If so, tell her to go to Safe Mode with Command Prompt, and enable the Built-in Admin Account.
http://www.sevenforums.com/tutorials/507-built-administrator-account-enable-disable.html
I'd use Option Two > elevated command prompt > net user administrator /active:yes

Logon to that Built-in Admin and create a new admin account.
See if she can logon to that new admin account ( not the Built-in ) in Normal mode.

By the way, her error message (The User Profile Service failed the logon) is incomplete.

Should it be.......The User Profile...

davidhk129 · Nov 9, 2013

Yes, under the circumstances, start from scratch is usually the best way to go.

I had the same problem once on my 5 years old Dell Inspiron running Vista. I could not login at all, not even in Safe Mode. I ended up re-installing the Vista OS.

Since she uses the computer for business, she should start learning the basic of maintaining a computer.
It is a must, not a luxury. If she does not want her business interrupted by something like that.

Reminds me of my old high school classmates. 50 somewhat years later, they all have college degrees. But when it comes to computer, they said " We didn't have computer class in college." And with all the higher education intelligence, they are afraid to learn.
Meanwhile, I self-taught myself in computer and I have less "higher education" than most of them.

MikeHawthorne · Nov 9, 2013

It says it has 40 updates to install so it must have connected to the internet.

MikeHawthorne · Nov 9, 2013

At least it's taking about 1 tenth of the time to boot now, it says it's installing bluetooth and a lot of other stuff now.

davidhk129 · Nov 9, 2013

MikeHawthorne said:
It says it has 40 updates to install so it must have connected to the internet.

You will have one heck more than 40 updates to install.
They will come in bunches. Trust me, been there, done that.

MikeHawthorne · Nov 9, 2013

Hi

She came and picked up the computer and it's all fixed and her favorites etc are reinstalled.
I didn't have time to do everything I wanted like install CCleaner and Malwarebytes but she's going to come back and get some instructions in computer maintenance, etc.

Anyway all's well that ends well.

Now I've gotta run and meet my wife at her pottery show.

Mike

davidhk129 · Nov 9, 2013

Nice to hear that.

Windows 7 The User Profile Service failed the logon?

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