Windows 10 Troubleshooting Persistent BAD_POOL_HEADER Errors on Windows 10 PC

kemical

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36,176

• Apr 28, 2016

• #2

Hi Dave,
try sending me a personal message or try posting them again as I think you can post a link on the second post.

 

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D

D9001

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Apr 28, 2016

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• Apr 28, 2016

• Thread Author
• #3

Hi, I get the following message when I try to post or send a message with a link.

The following error occurred:
Sorry, you were not able to save since the content contained a link

For this Profile Post, before you can create content with links, you must first meet the minimum requirements

Minimum Requirements
The number of posts you have created must exceed: 1 (Yours: 1)
The number of Likes you've received must exceed: -1 (Yours: 0)
The Likeost Ratio must exceed: -1% (Yours: 0%)
The number of days you have been registered must exceed: -1 (Yours: 0)

 

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kemical

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• Apr 28, 2016

• #4

Dave, check your personal messages.

 

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kemical

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• Apr 28, 2016

• #5

Thanks Dave I have them. Gimme roughly 20-40mins and I'll post back with some results.

 

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kemical

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• Apr 28, 2016

• #6

Code:

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 19, {20, ffffe000d3b632b0, ffffe000d3b632d0, 402000e}

*** WARNING: Unable to verify timestamp for mwac.sys
*** ERROR: Module load completed but symbols could not be loaded for mwac.sys
Probably caused by : fwpkclnt.sys ( fwpkclnt!FwpsConstructIpHeaderForTransportPacket0+1dd )

Followup: MachineOwner

Hi Dave,
all nine dump files were exactly the same as the above. Bugcheck 19 means a corrupt 'Pool Header' which relates to memory allocation and is usually caused by Device drivers.
I can see that in the 'Stack Text' (a kind of blow by blow account of the last sub routines which were running) that Malwarebytes was involved and may even be the direct cause.
Please uninstall Malwarebytes and see if the bsod stops.

I see your running Bitdefender as well as something called WIBU BOX? If the bsod continues please remove both of these applications (you can always re-install later) and just use the onboard Defender as this is ultra stable.

If this still fails to stop the bsod then we may have to use the driver verifier. You will need to create a Recovery Disk/USB in case you need to boot into safe mode but let's cross that bridge when we get to it.

HECIx64.sys Thu Sep 22 17:38:44 2011: Intel Management Engine driver. This is quite an important driver and needs updating. I checked your motherboard support page and no chipset drivers were found in win 10 section. You will find a later (2013) version if you check in the Windows 8 section.
Support For Z68A-GD55 (G3) | MSI Global | Motherboard - The world leader in motherboard design

Post any new dump files.

 

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Solution

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D9001

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• Apr 28, 2016

• Thread Author
• #7

Hi

Thank you for your help and speedy response.
The WIBU BOX is for the licence key for my cam software so I would be unable to remove it.
Would it work if I stopped Malwarebytes from starting with Windows and used it on demand rather than removing it?

Thank again

Dave

 

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kemical

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• Apr 28, 2016

• #8

D9001 said:

Would it work if I stopped Malwarebytes from starting with Windows and used it on demand rather than removing it?

Click to expand...

You could always give it a try although if i remember correctly it was dated from 2014 so it might be worth removing entirely (if stopping it doesn't work of course) and installing a fresh version. See how you go anyway and try stopping it first.

 

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