Turning off NAT = troubles ?

#21
No problem...
Given the error you're getting I'd say somone goofed and blacklisted your router.
This is your problem, but it's not yours to fix. That's up to the game guys...
 


#22
OK So I wrote a ticket to their support system and this is what they replyed to me.
-----------------------------------------------------------------------------------------
Hi,

I am sorry but there's no such thing as MAC Address Blacklist.

This might also happen if an hacking tool is under execution. We hope that is not your case ;)

Besides that, this might also happen when our Anti-Hacking solution crasher or looses connection to server.
A couple of things might cause that:
- A virus in your system
- Wrong settings on your firewall and anti-virus
- Wrong settings on your network (network board, router, modem, connection itself)

Please, add the following files in your Anti-Virus and Firewall exception/safe lists:
C:\Program files\alaplaya\S4League:
- HGWC.exe
- patcher_s4.exe
- S4Client.exe
- selfupdate_s4.exe
C:\Program Files\alaplaya\S4League\XTrap:
- XTrapVa.dll
- XTrapExt.dll
- psapi.dll
- xtrap.xt

Also open or forward the following ports on your modem/router:
UDP-6112
TCP-62607
TCP-62608
TCP-62609
TCP-28002
TCP-28008
TCP-28012
TCP-28013

Please also do the following:
- Download Hijackthis, run it and send its log to us.
- Follow instructions on this guide: Support - alaplaya - alaplaya.eu and send results to us. Please run it while playing and write down when you get Hacking Trial message.
- Perform a full scan for viruses on your system. Check if your Anti-Virus is up-to-date. You might also use an online tool for it, just search for "online virus scan".
- If you have router AND modem, please try using only your modem
- If you share your connection somehow, try to use it alone, without any external interference
Saudações / Best Regards

Annin - alaplaya GameMaster
---------------------------------------------------------------------------------------------------------------
Yeah well guess what, I already did every single thing they tell us to do and nothing worked.
Yeap I guess im doomed.

PS : I was checking my CD's paste when I saw one callled ARRIS Drivers. Maybe not having the drivers installed somehow could cause this error?
 


#23
Im sorry for double-posting, I dont know how to edit a previous reply.


Do you guys anything more that could cause this or any fixes?
 


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