Windows 7 Unexpected Blue Screen of Death (BSOD) Issues with My Computer

[Bihertije]

Hi everyone,

First of all thanks in advance to anyone who is reading this, I really appreciate you taking time out of your day to help me. Now onto the problem.

I have no idea what is causing the BSoD, they just started happening out of the blue (pun intended). I've had my computer for about a year and It's never given me any problems before this.

Just ask if you need to know anything else.

Many thanks,
Bihertije

Link Removed

 

[Elmer]

Hi Bihertije and Welcome to The Forum.

STOP 0x0000003B: SYSTEM_SERVICE_EXCEPTION
Usual causes: System service, Device driver, graphics driver, ?memory.

Your latest dump file lists Pool_Corruption as the probable cause which usually indicates bad drivers.
Old and incompatible drivers can and do cause issues with Windows 7, often giving false error codes.
Random stop codes can often indicate hardware issues.


As a Priority:

sptd.sys Sun Jul 26 21:13:14 2009 The sptd.sys driver is notorious for causing BSOD's with Windows 7. It's a driver used and installed along with Daemon Tools and Alcohol 120 which you'll also have to uninstall.
Then use the correct (32bit or 64bit) download from Link Removed to uninstall the SPTD.SYS driver.
Make sure to select the uninstall button! DO NOT SELECT INSTALL!!


Drivers that pre-date Windows 7. Update:

GEARAspiWDM.sys Mon May 18 13:17:04 2009 Gear Software CD-ROM Class Filter Driver v4.019.1 (Oct 2011). Also loads with iTunes


Drivers with Updates:

nusb3hub.sys Fri Apr 23 02:34:35 2010
nusb3xhc.sys Fri Apr 23 02:34:36 2010 Go to your Motherboard Mfr. Support website (or Link Removed - Invalid URL) and update your USB 3.0 drivers. A June 2011 set are available Here.

Rt64win7.sys Fri Jun 10 07:33:15 2011 Link Removed If you're unsure about manually installing drivers then choose the Win7 and WinServer 2008 R2 Auto Installation Program (SID:1483XXX) option to download.


Bugcheck Analysis:

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 3B, {c0000005, fffff800031b49bc, fffff88008943da0, 0}

Probably caused by : Pool_Corruption ( nt!ExDeferredFreePool+100 )

Followup: Pool_corruption
---------

3: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

SYSTEM_SERVICE_EXCEPTION (3b)
An exception happened while executing a system service routine.
Arguments:
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff800031b49bc, Address of the instruction which caused the bugcheck
Arg3: fffff88008943da0, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.

Debugging Details:
------------------


EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

FAULTING_IP: 
nt!ExDeferredFreePool+100
fffff800`031b49bc 4c8b02          mov     r8,qword ptr [rdx]

CONTEXT:  fffff88008943da0 -- (.cxr 0xfffff88008943da0)
rax=fffffa800afb2a60 rbx=0000000000000000 rcx=fffff8000320f4c0
rdx=ff00fa800b1e9e60 rsi=0000000000000000 rdi=fffffa800a6426d0
rip=fffff800031b49bc rsp=fffff88008944780 rbp=0000000000000000
 r8=ff00fa800b1e9e60  r9=fffffa800c2f0440 r10=0000000000000000
r11=0000000000000000 r12=fffff8000320f340 r13=0000000000000000
r14=0000000000000007 r15=0000000000000001
iopl=0         nv up ei pl zr na po nc
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010246
nt!ExDeferredFreePool+0x100:
fffff800`031b49bc 4c8b02          mov     r8,qword ptr [rdx] ds:002b:ff00fa80`0b1e9e60=????????????????
Resetting default scope

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0x3B

PROCESS_NAME:  chrome.exe

CURRENT_IRQL:  2

LAST_CONTROL_TRANSFER:  from 0000000000000000 to fffff800031b49bc

STACK_TEXT:  
fffff880`08944780 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!ExDeferredFreePool+0x100


FOLLOWUP_IP: 
nt!ExDeferredFreePool+100
fffff800`031b49bc 4c8b02          mov     r8,qword ptr [rdx]

SYMBOL_STACK_INDEX:  0

SYMBOL_NAME:  nt!ExDeferredFreePool+100

FOLLOWUP_NAME:  Pool_corruption

IMAGE_NAME:  Pool_Corruption

DEBUG_FLR_IMAGE_TIMESTAMP:  0

MODULE_NAME: Pool_Corruption

STACK_COMMAND:  .cxr 0xfffff88008943da0 ; kb

FAILURE_BUCKET_ID:  X64_0x3B_nt!ExDeferredFreePool+100

BUCKET_ID:  X64_0x3B_nt!ExDeferredFreePool+100

Followup: Pool_corruption

Drivers:

fffff880`02f93000 fffff880`02fd1000   1394ohci 1394ohci.sys Sat Nov 20 10:44:56 2010 (4CE7A6A8)
fffff880`00f74000 fffff880`00fcb000   ACPI     ACPI.sys     Sat Nov 20 09:19:16 2010 (4CE79294)
fffff880`04ad4000 fffff880`04b17000   adx67e7d adx67e7d.SYS Fri Aug 07 14:30:20 2009 (4A7C2C6C)
fffff880`04504000 fffff880`0458d000   afd      afd.sys      Mon Apr 25 03:33:58 2011 (4DB4DD96)
fffff880`04b30000 fffff880`04b46000   AgileVpn AgileVpn.sys Tue Jul 14 01:10:24 2009 (4A5BCCF0)
fffff880`04a63000 fffff880`04a77000   amdiox64 amdiox64.sys Thu Feb 18 15:17:53 2010 (4B7D5A21)
fffff880`02ece000 fffff880`02ee3000   amdppm   amdppm.sys   Tue Jul 14 00:19:25 2009 (4A5BC0FD)
fffff880`0115e000 fffff880`01169000   amdxata  amdxata.sys  Fri Mar 19 16:18:18 2010 (4BA3A3CA)
fffff880`11219000 fffff880`11221000   ASACPI   ASACPI.sys   Thu Jul 16 04:31:29 2009 (4A5E9F11)
fffff880`07dba000 fffff880`07dc5000   asyncmac asyncmac.sys Tue Jul 14 01:10:13 2009 (4A5BCCE5)
fffff880`0112b000 fffff880`01134000   atapi    atapi.sys    Tue Jul 14 00:19:47 2009 (4A5BC113)
fffff880`01134000 fffff880`0115e000   ataport  ataport.SYS  Sat Nov 20 09:19:15 2010 (4CE79293)
fffff880`01880000 fffff880`01888000   AtiPcie  AtiPcie.sys  Tue May 05 16:00:22 2009 (4A005486)
fffff880`07000000 fffff880`07017000   atksgt   atksgt.sys   Sat Jun 04 16:22:26 2011 (4DEA4DB2)
fffff960`00850000 fffff960`008b1000   ATMFD    ATMFD.DLL    Sat Feb 19 09:00:32 2011 (4D5F86B0)
fffff880`07ccf000 fffff880`07cf9000   bdfm     bdfm.sys     Thu Apr 22 14:20:49 2010 (4BD04D31)
fffff880`013b6000 fffff880`013e2000   bdfndisf6 bdfndisf6.sys Fri Aug 20 16:41:49 2010 (4C6EA23D)
fffff880`012db000 fffff880`0134b000   bdfsfltr bdfsfltr.sys Wed Mar 23 13:52:33 2011 (4D89FB21)
fffff880`015d9000 fffff880`01600000   bdfwfpf  bdfwfpf.sys  Fri Aug 20 16:41:40 2010 (4C6EA234)
fffff880`07cf9000 fffff880`07d18000   BDHV     BDHV.SYS     Thu Apr 22 14:20:29 2010 (4BD04D1D)
fffff880`01000000 fffff880`0101d000   bdvedisk bdvedisk.sys Tue Jan 19 15:45:31 2010 (4B55D39B)
fffff880`01be4000 fffff880`01beb000   Beep     Beep.SYS     Tue Jul 14 01:00:13 2009 (4A5BCA8D)
fffff880`045e8000 fffff880`045f9000   blbdrive blbdrive.sys Tue Jul 14 00:35:59 2009 (4A5BC4DF)
fffff880`0711e000 fffff880`0713c000   bowser   bowser.sys   Wed Feb 23 04:55:04 2011 (4D649328)
fffff960`00660000 fffff960`00687000   cdd      cdd.dll      Sat Nov 20 12:55:34 2010 (4CE7C546)
fffff880`04e69000 fffff880`04e86000   cdfs     cdfs.sys     Tue Jul 14 00:19:46 2009 (4A5BC112)
fffff880`01888000 fffff880`018b2000   cdrom    cdrom.sys    Sat Nov 20 09:19:20 2010 (4CE79298)
fffff880`00c97000 fffff880`00d57000   CI       CI.dll       Sat Nov 20 13:12:36 2010 (4CE7C944)
fffff880`01850000 fffff880`01880000   CLASSPNP CLASSPNP.SYS Sat Nov 20 09:19:23 2010 (4CE7929B)
fffff880`00c39000 fffff880`00c97000   CLFS     CLFS.SYS     Tue Jul 14 00:19:57 2009 (4A5BC11D)
fffff880`01200000 fffff880`01272000   cng      cng.sys      Thu Nov 17 04:23:17 2011 (4EC48C35)
fffff880`04b20000 fffff880`04b30000   CompositeBus CompositeBus.sys Sat Nov 20 10:33:17 2010 (4CE7A3ED)
fffff880`04e86000 fffff880`04e94000   crashdmp crashdmp.sys Tue Jul 14 01:01:01 2009 (4A5BCABD)
fffff880`013e2000 fffff880`01400000   dfsc     dfsc.sys     Sat Nov 20 09:26:31 2010 (4CE79447)
fffff880`044aa000 fffff880`044b9000   discache discache.sys Tue Jul 14 00:37:18 2009 (4A5BC52E)
fffff880`0183a000 fffff880`01850000   disk     disk.sys     Tue Jul 14 00:19:57 2009 (4A5BC11D)
fffff880`04fd6000 fffff880`04ff8000   drmk     drmk.sys     Tue Jul 14 02:01:25 2009 (4A5BD8E5)
fffff880`04ea0000 fffff880`04ea9000   dump_atapi dump_atapi.sys Tue Jul 14 00:19:47 2009 (4A5BC113)
fffff880`04e94000 fffff880`04ea0000   dump_dumpata dump_dumpata.sys Tue Jul 14 00:19:47 2009 (4A5BC113)
fffff880`04ea9000 fffff880`04ebc000   dump_dumpfve dump_dumpfve.sys Tue Jul 14 00:21:51 2009 (4A5BC18F)
fffff880`04e4f000 fffff880`04e5b000   Dxapi    Dxapi.sys    Tue Jul 14 00:38:28 2009 (4A5BC574)
fffff880`11e9d000 fffff880`11f91000   dxgkrnl  dxgkrnl.sys  Sat Nov 20 09:50:50 2010 (4CE799FA)
fffff880`11f91000 fffff880`11fd7000   dxgmms1  dxgmms1.sys  Sat Nov 20 09:49:53 2010 (4CE799C1)
fffff880`011b5000 fffff880`011c9000   fileinfo fileinfo.sys Tue Jul 14 00:34:25 2009 (4A5BC481)
fffff880`01169000 fffff880`011b5000   fltmgr   fltmgr.sys   Sat Nov 20 09:19:24 2010 (4CE7929C)
fffff880`015cf000 fffff880`015d9000   Fs_Rec   Fs_Rec.sys   Tue Jul 14 00:19:45 2009 (4A5BC111)
fffff880`01800000 fffff880`0183a000   fvevol   fvevol.sys   Sat Nov 20 09:24:06 2010 (4CE793B6)
fffff880`01ac2000 fffff880`01b0c000   fwpkclnt fwpkclnt.sys Sat Nov 20 09:21:37 2010 (4CE79321)
fffff880`02f7a000 fffff880`02f87000   GEARAspiWDM GEARAspiWDM.sys Mon May 18 13:17:04 2009 (4A1151C0)
fffff800`035f1000 fffff800`0363a000   hal      hal.dll      Sat Nov 20 13:00:25 2010 (4CE7C669)
fffff880`11fd7000 fffff880`11ffb000   HDAudBus HDAudBus.sys Sat Nov 20 10:43:42 2010 (4CE7A65E)
fffff880`04e00000 fffff880`04e19000   HIDCLASS HIDCLASS.SYS Sat Nov 20 10:43:49 2010 (4CE7A665)
fffff880`063f3000 fffff880`063fb080   HIDPARSE HIDPARSE.SYS Tue Jul 14 01:06:17 2009 (4A5BCBF9)
fffff880`063e5000 fffff880`063f3000   hidusb   hidusb.sys   Sat Nov 20 10:43:49 2010 (4CE7A665)
fffff880`07055000 fffff880`0711e000   HTTP     HTTP.sys     Sat Nov 20 09:24:30 2010 (4CE793CE)
fffff880`01bbe000 fffff880`01bc7000   hwpolicy hwpolicy.sys Sat Nov 20 09:18:54 2010 (4CE7927E)
fffff880`04a00000 fffff880`04a0f000   kbdclass kbdclass.sys Tue Jul 14 00:19:50 2009 (4A5BC116)
fffff880`04e34000 fffff880`04e42000   kbdhid   kbdhid.sys   Sat Nov 20 10:33:25 2010 (4CE7A3F5)
fffff800`00bb5000 fffff800`00bbf000   kdcom    kdcom.dll    Sat Feb 05 16:52:49 2011 (4D4D8061)
fffff880`04a20000 fffff880`04a63000   ks       ks.sys       Sat Nov 20 10:33:23 2010 (4CE7A3F3)
fffff880`015a3000 fffff880`015be000   ksecdd   ksecdd.sys   Thu Nov 17 03:48:13 2011 (4EC483FD)
fffff880`01660000 fffff880`0168b000   ksecpkg  ksecpkg.sys  Thu Nov 17 04:23:44 2011 (4EC48C50)
fffff880`04ff8000 fffff880`04ffd200   ksthunk  ksthunk.sys  Tue Jul 14 01:00:19 2009 (4A5BCA93)
fffff880`07017000 fffff880`07025000   lirsgt   lirsgt.sys   Mon Sep 28 16:10:35 2009 (4AC0D1EB)
fffff880`04edf000 fffff880`04ef4000   lltdio   lltdio.sys   Tue Jul 14 01:08:50 2009 (4A5BCC92)
fffff880`04ebc000 fffff880`04edf000   luafv    luafv.sys    Tue Jul 14 00:26:13 2009 (4A5BC295)
fffff880`00c18000 fffff880`00c25000   mcupdate_AuthenticAMD mcupdate_AuthenticAMD.dll Tue Jul 14 02:29:09 2009 (4A5BDF65)
fffff880`04e5b000 fffff880`04e69000   monitor  monitor.sys  Tue Jul 14 00:38:52 2009 (4A5BC58C)
fffff880`04a0f000 fffff880`04a1e000   mouclass mouclass.sys Tue Jul 14 00:19:50 2009 (4A5BC116)
fffff880`04e42000 fffff880`04e4f000   mouhid   mouhid.sys   Tue Jul 14 01:00:20 2009 (4A5BCA94)
fffff880`01111000 fffff880`0112b000   mountmgr mountmgr.sys Sat Nov 20 09:19:21 2010 (4CE79299)
fffff880`0713c000 fffff880`07154000   mpsdrv   mpsdrv.sys   Tue Jul 14 01:08:25 2009 (4A5BCC79)
fffff880`07154000 fffff880`07181000   mrxsmb   mrxsmb.sys   Wed Apr 27 03:40:38 2011 (4DB78226)
fffff880`07181000 fffff880`071cf000   mrxsmb10 mrxsmb10.sys Sat Jul 09 03:46:28 2011 (4E17C104)
fffff880`071cf000 fffff880`071f3000   mrxsmb20 mrxsmb20.sys Wed Apr 27 03:39:37 2011 (4DB781E9)
fffff880`017e9000 fffff880`017f4000   Msfs     Msfs.SYS     Tue Jul 14 00:19:47 2009 (4A5BC113)
fffff880`00fcb000 fffff880`00fd5000   msisadrv msisadrv.sys Tue Jul 14 00:19:26 2009 (4A5BC0FE)
fffff880`01358000 fffff880`013b6000   msrpc    msrpc.sys    Sat Nov 20 09:21:56 2010 (4CE79334)
fffff880`0449f000 fffff880`044aa000   mssmbios mssmbios.sys Tue Jul 14 00:31:10 2009 (4A5BC3BE)
fffff880`01bac000 fffff880`01bbe000   mup      mup.sys      Tue Jul 14 00:23:45 2009 (4A5BC201)
fffff880`016af000 fffff880`017a2000   ndis     ndis.sys     Sat Nov 20 09:23:30 2010 (4CE79392)
fffff880`04b6a000 fffff880`04b76000   ndistapi ndistapi.sys Tue Jul 14 01:10:00 2009 (4A5BCCD8)
fffff880`04b76000 fffff880`04ba5000   ndiswan  ndiswan.sys  Sat Nov 20 10:52:32 2010 (4CE7A870)
fffff880`04f57000 fffff880`04f6c000   NDProxy  NDProxy.SYS  Sat Nov 20 10:52:20 2010 (4CE7A864)
fffff880`045bc000 fffff880`045cb000   netbios  netbios.sys  Tue Jul 14 01:09:26 2009 (4A5BCCB6)
fffff880`044bf000 fffff880`04504000   netbt    netbt.sys    Sat Nov 20 09:23:18 2010 (4CE79386)
fffff880`01600000 fffff880`01660000   NETIO    NETIO.SYS    Sat Nov 20 09:23:13 2010 (4CE79381)
fffff880`0168b000 fffff880`0169c000   Npfs     Npfs.SYS     Tue Jul 14 00:19:48 2009 (4A5BC114)
fffff880`04493000 fffff880`0449f000   nsiproxy nsiproxy.sys Tue Jul 14 00:21:02 2009 (4A5BC15E)
fffff800`03008000 fffff800`035f1000   nt       ntkrnlmp.exe Thu Jun 23 03:53:23 2011 (4E02AAA3)
fffff880`01400000 fffff880`015a3000   Ntfs     Ntfs.sys     Fri Mar 11 03:39:39 2011 (4D79997B)
fffff880`01bdb000 fffff880`01be4000   Null     Null.SYS     Tue Jul 14 00:19:37 2009 (4A5BC109)
fffff880`04a89000 fffff880`04aa1000   nusb3hub nusb3hub.sys Fri Apr 23 02:34:35 2010 (4BD0F92B)
fffff880`02ee3000 fffff880`02f13000   nusb3xhc nusb3xhc.sys Fri Apr 23 02:34:36 2010 (4BD0F92C)
fffff880`11e98000 fffff880`11e9d000   nvBridge nvBridge.kmd Sat May 21 04:58:23 2011 (4DD7385F)
fffff880`04f6c000 fffff880`04f99000   nvhda64v nvhda64v.sys Thu Jul 07 17:21:14 2011 (4E15DCFA)
fffff880`11221000 fffff880`11e98000   nvlddmkm nvlddmkm.sys Sat Oct 15 07:07:55 2011 (4E99233B)
fffff880`04596000 fffff880`045bc000   pacer    pacer.sys    Sat Nov 20 10:52:18 2010 (4CE7A862)
fffff880`01074000 fffff880`01089000   partmgr  partmgr.sys  Sat Nov 20 09:20:00 2010 (4CE792C0)
fffff880`01041000 fffff880`01074000   pci      pci.sys      Sat Nov 20 09:19:11 2010 (4CE7928F)
fffff880`010fa000 fffff880`01101000   pciide   pciide.sys   Tue Jul 14 00:19:49 2009 (4A5BC115)
fffff880`01101000 fffff880`01111000   PCIIDEX  PCIIDEX.SYS  Tue Jul 14 00:19:48 2009 (4A5BC114)
fffff880`015be000 fffff880`015cf000   pcw      pcw.sys      Tue Jul 14 00:19:27 2009 (4A5BC0FF)
fffff880`0760c000 fffff880`076b2000   peauth   peauth.sys   Tue Jul 14 02:01:19 2009 (4A5BD8DF)
fffff880`04f99000 fffff880`04fd6000   portcls  portcls.sys  Tue Jul 14 01:06:27 2009 (4A5BCC03)
fffff880`00c25000 fffff880`00c39000   PSHED    PSHED.dll    Tue Jul 14 02:32:23 2009 (4A5BE027)
fffff880`0134b000 fffff880`01357040   PxHlpa64 PxHlpa64.sys Tue Oct 20 19:08:42 2009 (4ADDFCAA)
fffff880`01272000 fffff880`012d0fc0   RapportCerberus64_34302 RapportCerberus64_34302.sys Mon Dec 05 09:55:26 2011 (4EDC950E)
fffff880`04480000 fffff880`04493000   RapportEI64 RapportEI64.sys Wed Jan 25 08:15:20 2012 (4F1FBA18)
fffff880`01b9a000 fffff880`01bac000   RapportKE64 RapportKE64.sys Wed Jan 25 08:15:00 2012 (4F1FBA04)
fffff880`01bc7000 fffff880`01bdb000   RapportPG64 RapportPG64.sys Wed Jan 25 08:15:06 2012 (4F1FBA0A)
fffff880`04b46000 fffff880`04b6a000   rasl2tp  rasl2tp.sys  Sat Nov 20 10:52:34 2010 (4CE7A872)
fffff880`04ba5000 fffff880`04bc0000   raspppoe raspppoe.sys Tue Jul 14 01:10:17 2009 (4A5BCCE9)
fffff880`04bc0000 fffff880`04be1000   raspptp  raspptp.sys  Sat Nov 20 10:52:31 2010 (4CE7A86F)
fffff880`04be1000 fffff880`04bfb000   rassstp  rassstp.sys  Tue Jul 14 01:10:25 2009 (4A5BCCF1)
fffff880`0442f000 fffff880`04480000   rdbss    rdbss.sys    Sat Nov 20 09:27:51 2010 (4CE79497)
fffff880`018b2000 fffff880`018bb000   RDPCDD   RDPCDD.sys   Tue Jul 14 01:16:34 2009 (4A5BCE62)
fffff880`017d7000 fffff880`017e0000   rdpencdd rdpencdd.sys Tue Jul 14 01:16:34 2009 (4A5BCE62)
fffff880`017e0000 fffff880`017e9000   rdprefmp rdprefmp.sys Tue Jul 14 01:16:35 2009 (4A5BCE63)
fffff880`01b60000 fffff880`01b9a000   rdyboost rdyboost.sys Sat Nov 20 09:43:10 2010 (4CE7982E)
fffff880`02e85000 fffff880`02e9d000   rspndr   rspndr.sys   Tue Jul 14 01:08:50 2009 (4A5BCC92)
fffff880`02e00000 fffff880`02e85000   Rt64win7 Rt64win7.sys Fri Jun 10 07:33:15 2011 (4DF1BAAB)
fffff880`00f45000 fffff880`00f74000   SCSIPORT SCSIPORT.SYS Sat Nov 20 10:34:01 2010 (4CE7A419)
fffff880`076b2000 fffff880`076bd000   secdrv   secdrv.SYS   Wed Sep 13 14:18:38 2006 (4508052E)
fffff880`02f87000 fffff880`02f93000   serenum  serenum.sys  Tue Jul 14 01:00:33 2009 (4A5BCAA1)
fffff880`045cb000 fffff880`045e8000   serial   serial.sys   Tue Jul 14 01:00:40 2009 (4A5BCAA8)
fffff880`01b58000 fffff880`01b60000   spldr    spldr.sys    Mon May 11 17:56:27 2009 (4A0858BB)
fffff880`00e08000 fffff880`00f3c000   sptd     sptd.sys     Sun Jul 26 21:13:14 2009 (4A6CB8DA)
fffff880`07c37000 fffff880`07ccf000   srv      srv.sys      Fri Apr 29 04:06:06 2011 (4DBA2B1E)
fffff880`07700000 fffff880`07769000   srv2     srv2.sys     Fri Apr 29 04:05:46 2011 (4DBA2B0A)
fffff880`076bd000 fffff880`076ee000   srvnet   srvnet.sys   Fri Apr 29 04:05:35 2011 (4DBA2AFF)
fffff880`04a1e000 fffff880`04a1f480   swenum   swenum.sys   Tue Jul 14 01:00:18 2009 (4A5BCA92)
fffff880`018be000 fffff880`01ac2000   tcpip    tcpip.sys    Thu Sep 29 04:43:04 2011 (4E83E948)
fffff880`076ee000 fffff880`07700000   tcpipreg tcpipreg.sys Sat Nov 20 10:51:48 2010 (4CE7A844)
fffff880`0169c000 fffff880`016a9000   TDI      TDI.SYS      Sat Nov 20 09:22:06 2010 (4CE7933E)
fffff880`011c9000 fffff880`011eb000   tdx      tdx.sys      Sat Nov 20 09:21:54 2010 (4CE79332)
fffff880`0441b000 fffff880`0442f000   termdd   termdd.sys   Sat Nov 20 11:03:40 2010 (4CE7AB0C)
fffff960`00470000 fffff960`0047a000   TSDDD    TSDDD.dll    unavailable (00000000)
fffff880`02ea8000 fffff880`02ece000   tunnel   tunnel.sys   Sat Nov 20 10:51:50 2010 (4CE7A846)
fffff880`04a77000 fffff880`04a89000   umbus    umbus.sys    Sat Nov 20 10:44:37 2010 (4CE7A695)
fffff880`06200000 fffff880`0621d000   usbccgp  usbccgp.sys  Fri Mar 25 03:29:14 2011 (4D8C0C0A)
fffff880`11ffb000 fffff880`11ffcf00   USBD     USBD.SYS     Fri Mar 25 03:28:59 2011 (4D8C0BFB)
fffff880`02f69000 fffff880`02f7a000   usbehci  usbehci.sys  Fri Mar 25 03:29:04 2011 (4D8C0C00)
fffff880`11200000 fffff880`1120e000   usbfilter usbfilter.sys Mon Nov 29 09:50:21 2010 (4CF3775D)
fffff880`04efd000 fffff880`04f57000   usbhub   usbhub.sys   Fri Mar 25 03:29:25 2011 (4D8C0C15)
fffff880`1120e000 fffff880`11219000   usbohci  usbohci.sys  Fri Mar 25 03:29:03 2011 (4D8C0BFF)
fffff880`02f13000 fffff880`02f69000   USBPORT  USBPORT.SYS  Fri Mar 25 03:29:12 2011 (4D8C0C08)
fffff880`04e19000 fffff880`04e34000   USBSTOR  USBSTOR.SYS  Fri Mar 11 04:37:16 2011 (4D79A6FC)
fffff880`00fd5000 fffff880`00fe2000   vdrvroot vdrvroot.sys Tue Jul 14 01:01:31 2009 (4A5BCADB)
fffff880`01beb000 fffff880`01bf9000   vga      vga.sys      Tue Jul 14 00:38:47 2009 (4A5BC587)
fffff880`06224000 fffff880`063e5000   viahduaa viahduaa.sys Wed Aug 04 08:51:53 2010 (4C591C19)
fffff880`017a2000 fffff880`017c7000   VIDEOPRT VIDEOPRT.SYS Tue Jul 14 00:38:51 2009 (4A5BC58B)
fffff880`01089000 fffff880`0109e000   volmgr   volmgr.sys   Sat Nov 20 09:19:28 2010 (4CE792A0)
fffff880`0109e000 fffff880`010fa000   volmgrx  volmgrx.sys  Sat Nov 20 09:20:43 2010 (4CE792EB)
fffff880`01b0c000 fffff880`01b58000   volsnap  volsnap.sys  Sat Nov 20 09:20:08 2010 (4CE792C8)
fffff880`04400000 fffff880`0441b000   wanarp   wanarp.sys   Sat Nov 20 10:52:36 2010 (4CE7A874)
fffff880`017c7000 fffff880`017d7000   watchdog watchdog.sys Tue Jul 14 00:37:35 2009 (4A5BC53F)
fffff880`00d57000 fffff880`00dfb000   Wdf01000 Wdf01000.sys Tue Jul 14 00:22:07 2009 (4A5BC19F)
fffff880`00c00000 fffff880`00c0f000   WDFLDR   WDFLDR.SYS   Tue Jul 14 00:19:54 2009 (4A5BC11A)
fffff880`0458d000 fffff880`04596000   wfplwf   wfplwf.sys   Tue Jul 14 01:09:26 2009 (4A5BCCB6)
fffff960`000b0000 fffff960`003c4000   win32k   win32k.sys   Thu Nov 24 04:51:38 2011 (4ECDCD5A)
fffff880`04b17000 fffff880`04b20000   wmiacpi  wmiacpi.sys  Tue Jul 14 00:31:02 2009 (4A5BC3B6)
fffff880`00f3c000 fffff880`00f45000   WMILIB   WMILIB.SYS   Tue Jul 14 00:19:51 2009 (4A5BC117)
fffff880`04aa1000 fffff880`04ac2000   WudfPf   WudfPf.sys   Sat Nov 20 10:42:44 2010 (4CE7A624)
fffff880`07d18000 fffff880`07d49000   WUDFRd   WUDFRd.sys   Sat Nov 20 10:43:32 2010 (4CE7A654)

Unloaded modules:
fffff880`07dc5000 fffff880`07dd6000   usbaapl64.sy
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  00011000
fffff880`07dd6000 fffff880`07de7000   WinUsb.sys
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  00011000
fffff880`07d49000 fffff880`07dba000   spsys.sys
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  00071000

Let us know how it goes. If you get further problems with blue screens, attach your new dump files and details and we'll move on from there.

HTH.

 

[Bihertije]

Thank you so much Elmer! I've done everything you suggested and no BSoD as of yet, I'll let you know if anything happens.

Regards,
A Happy New Forum-Member

 

[Elmer]

A Happy New Forum-Member

We may not be out of trouble yet! Let's try to keep you happy!

And remember. We're always here for the good times, as well as the bad!

 

[Bihertije]

Yes it did seem like I spoke too soon... aha. Have come back to my computer after leaving it turned off all weekend and after plugging in a new external hard drive and my USB stick, and then attempting to back up I experienced another BSoD. Now I think about it, it's since I've been trying to back up my computer that the BSoDs have started. Or could it be my new Anti-Virus? This time is the first time it wouldn't even start up too. Anyway here are my files:

Link Removed

Hope you can make sense of it. Thanks!

 

[Elmer]

Your latest dump file lists USBPORT.SYS as the probable cause.

Go to your Motherboard Mfr. Support website (or Link Removed - Invalid URL) and update your USB 3.0 drivers. A June 2011 set are available Here.

Can you explain how you are trying to back up your system please?

 

[Bihertije]

I downloaded and installed the June 2011 set you linked to before. I can't find them through any of the other websites (I'm not very computer literate). Do I even need them? I have this Renesas Electronics USB 3.0 Host Controller and I don't think I've ever used USB 3.0. I only have USB 1.0 and USB 2.0 ports. Sorry if this is a silly question!

I have a FreeAgent GoFlex external hard drive which I simply plugged into the normal USB port. Then I use Windows Backup. With my old external hard drive it would disconnect whilst backing up, and with this new one it says there isn't enough space, when there definitely is. Then I get a BSoD, and once restarted the Anti-Virus won't turn on until I restart again.

 

[Elmer]

I downloaded and installed the June 2011 set you linked to before. I can't find them through any of the other websites (I'm not very computer literate). Do I even need them? I have this Renesas Electronics USB 3.0 Host Controller and I don't think I've ever used USB 3.0. I only have USB 1.0 and USB 2.0 ports. Sorry if this is a silly question!

Your USB3 drivers are still Apr 2010. You might think you downloaded and installed them, but somehow it didn't actually work (it happens!).
A usb device is being blamed for the crash, your usb3 drivers are loading, so yes update them. Use the link I've supplied that will take you to the Mediafire Jun 2011 set.

Alternatively, go into C:\Windows\drivers and disable the nusb3hub.sys and nusb3xhc.sys by changing the file extension from .sys to .bak, this will stop them loading.

 

[Bihertije]

I'm getting an error (This device cannot start. (Code 10)) when trying to update the Renesas Electronics USB 3.0 Root Hub, and another error when updating the Renesas Electronics USB 3.0 Host Controller (The system cannot find the file specified).

I'm following the instructions word for word. What could be going wrong?

 

[Bihertije]

Aaaaand I just got another BSoD even after disabling the nusb3hub.sys and nusb3xhc.sys.

Link Removed