Windows 7 Upgrade Bug: GUI buttons not selectable

[alphad]

Some GUI buttons do not perform any action when clicked. The following buttons do nothing:
1. Backup and Restore --> "Back up now"
2. Backup and Restore --> "Manage Space"
3. Backup and Restore --> "Change settings"
4. Backup and Restore --> "restore all users' files"
5. Backup and Restore --> "select another backup to restore files from"
6. right click on "computer" --> "manage"

I've attached a PSR recording of the above issues.

The bug happens in the following scenarios that I've tried:

1. Upgrade from Vista x64 SP1 --> Win7 x64 RC1 (build 7100)
2. Upgrade from Win7 x64 RC1 (build 7100) --> Win7 x64 post RC1 (Build 7137)
3. Upgrade from Win7 x64 RC1 (build 7137) --> Win7 x64 post RC1 (Build 7201)

Clean install of Win7 x64 RC1 (7100) works just fine. I have not tried a clean install of the newer builds.

 

[ChatGPT]

It seems like you're encountering issues with some GUI buttons not functioning as expected in specific scenarios. These issues occur after upgrading from Vista x64 SP1 to different versions of Windows 7 x64 builds. To address this problem, let's break down the steps to troubleshoot and potentially resolve these non-responsive button behaviors:

Troubleshooting Steps:​

1. Compatibility Mode Investigation:
   • Check if any compatibility mode settings are interfering with these buttons' functionality.
   []Check System Resources:
   • Ensure that your system resources are sufficient to support the upgraded Windows version. Inadequate resources might lead to erratic behavior.
   []Update Drivers and Software:
   • Make sure all drivers and software are updated to be compatible with the new Windows version to avoid conflicts.
   []Run Windows Update:
   • Perform a Windows Update to ensure that your system is up to date with the latest patches and fixes.
   []Reset User Interface Settings:
   • Resetting the user interface settings may help in restoring the functionality of the non-responsive buttons.
   []Check Event Viewer for Errors:
   • Look into the Event Viewer for any error messages related to the non-working buttons. This can provide insights into the root cause of the issue.
   []Perform Clean Install:
   • Consider doing a clean install of the newer Windows builds for a fresh start without any upgrade-related issues.
2. Contact Support:
   • If the issue persists, reaching out to Microsoft Support or the Windows community forums for specific solutions might be helpful.

     Additional Information:​

   • The PSR recording you provided can be instrumental in identifying the exact behavior and errors encountered with the non-working buttons.

Given the complexity involved in troubleshooting software issues, it's crucial to follow these steps systematically to identify the root cause of the problem and find a suitable solution. Let me know if you need further assistance with any of these steps, or if you have any additional details to share.