Hi,
Most likely you are connecting the laptop to the Internet via Wi-Fi; so you should check that your laptop's Wi-Fi is properly enabled and turned on. Many older laptops had a slide-switch on the front or sides that can turn this Wi-Fi function on or off. Most laptops built since 2009 got rid of the switch, and you have to use a combo keystroke consisting of something like
<Fn-key+F5> or
<Windows-logo-key+F7> or somesuch. Go to the ASUS website, and search for the Owners Manual for your exact Model and it will tell you what this keyboard combo is; I suggest you turn it off, and then turn it on again. Most laptops and notebooks have a little white, amber, or blue LED somewhere to indicate your Wi-Fi is turned on and working with your wireless router in your home or apartment.
Also, we would need your
COMPLETE model number; it turns out there are 4 or 5-X55 models, so you need to look closer on the tag on the bottom of the laptop, or on the Receipt from the place or person you purchased it from, if you bought it brand new. We can then assist with looking up your Owners Manual, and helping you find it easily by providing you a link here you can click on to get the manual. I suggest you get a Tech savvy friend or family-member or co-worker to assist you with this.
Once you get the correct key combo; you can disable and then re-enable your Wi-Fi and all your browsers should then work with the Internet once again!
Remember to look for the little colored LED light on the laptop somewhere indicating your Wi-Fi is enabled and working. Alas, on brand new laptops and netbooks, manufacturers are removing this feature these days
; as my brand new Dell Inspiron 11 attests to; it has no Wi-Fi LED on it.
Once you can download your Owners Manual for your
EXACT laptop, you'll be able to tell where the Wi-Fi LED is located on your model, or if you even have one.
This will most likely fix your problem--especially if your laptop is one that has a physical slide-switch on it; as I have that on my 8-year old Sony laptop, and whenever I take it with me on the road, I often slide it off inadvertently getting it into and out of it's laptop bag!
Fortunately, this model has a nice
GREEN LED that tells me when my Wi-Fi is working.
If my Green LED is off; then I probably bumped the switch off, and I get no Wi-Fi and thus not Internet! Netflix also tells me this too!
If you still can't seem to get it working, you most likely installed a new program or a Windows Update came into your computer that turned off your Wi-Fi, or your laptop was attacked by a nasty virus/malware. To check this, you should
FIRST BACKUP ALL OF YOUR PERSONAL DATA TO EXTERNAL MEDIA! THIS WOULD INCLUDE YOUR LIBRARY FOLDERS FOR DOCUMENTS, PHOTOS, MUSIC, VIDEOS, AND ANY SAVED E-MAILS OR ATTACHMENTS IN ORDER TO AVOID IRRETRIEVABLE DATA LOSS!! Then proceed to run whatever AV (Antivirus) program is installed on your laptop (Norton, Avast, McAfee, etc.) and scan/remove all viruses. Reboot and retest your browsers for Internet. If it works, you had a virus and it damaged your software that is needed to make your Wi-Fi work.
If the problem persists, download the free
MALWAREBYTES antispyware program from here:
malwarebytes.org. Then scan/remove all found spyware viruses, reboot and retest your browsers for Internet. If it works; you had a spyware virus causing your problem, and it is now fixed!
If the problem still persists, you then most likely are suffering from Windows corruption, possibly from removing 1 or more viruses from your laptop. The best way to fix this is to use the built-in Windows
SYSTEM RESTORE and
"rollback" your laptop prior to when it stopped working on the Internet, possibly a few weeks or a few months back. If your Internet is restored, you've solved whatever problem there was with Windows and you're good to go!
If none of these work; it's possibly you are experiencing a hardware failure such as a hard drive failure, or a failure of the Wi-Fi chip that lives on the main circuit board inside your laptop. That's a $150 US repair to replace that, but only a $15 part. It's best to pay a professional Computer Tech to do this for you. If you can't afford that; buy a Cisco/Linksys or Netgear external USB plug-in adapter and use that to test your Wi-Fi. I use this one a lot to solve laptop Wi-Fi failures:
Amazon.com: NETGEAR RangeMax Dual Band Wireless-N Adapter WNDA3100 v3: Electronics. If that works, then you can just continue to operate that way, but you have to remember to take that USB Wi-Fi adapter with you whenever you leave your home or apartment and take your laptop on the road. If you don't you will no longer have Wi-Fi for that laptop.
If you get stuck or have further questions, post back. We are here 24x7x365.
Best of luck,
<<<<BIGBEARJEDI>>>>
