Navigation section

Windows 10 Why Does Win 10 Constantly Need to Close Quicken 16 and True Image?

T

tperk100

Senior Member
Joined
Jul 24, 2014
Messages
17
Win 10 64. All software updates current. Every time I leave my computer for few hours upon returning I get this window. Any idea of what's happening? I usually get the same window for True Image. Sleep and Hibernate are disabled. This just started in the last week or so.
ThanksLink Removed
 

Sort by date Sort by votes
tperk100 said:
Win 10 64. All software updates current. Every time I leave my computer for few hours upon returning I get this window. Any idea of what's happening? I usually get the same window for True Image. Sleep and Hibernate are disabled. This just started in the last week or so.
ThanksLink Removed
Click to expand...
Hi Tom,
Quicken has a resolve for this issue found here:
Link Removed

If it doesn't help then please post back.
 

Upvote 0 Downvote
Thanks but this Quicken fix does not address my problem. I have no problem launching Quicken.
 

Upvote 0 Downvote
tperk100 said:
Thanks but this Quicken fix does not address my problem. I have no problem launching Quicken.
Click to expand...
Ok... Try this help page making sure you read the user comments:
Link Removed
 

Upvote 0 Downvote
I don't think this applies either. The reason I posted in this forum is that I suspect this is a Win 10 issue because the same thing happens with True Image....same exact window. Have done some maintenance stuff and re-started (again). Will see if problem persists.
 

Upvote 0 Downvote
Did you read the final user comment?
 

Upvote 0 Downvote
Yes, I did but I do not see how that would apply. Going back to bed now. It's 3 am here.
 

Upvote 0 Downvote
One of the reasons I posted the link from the Quicken User community is because you could try doing a search for something similar.

Same with the last suggestion, it may not be exactly the issue described by the user but perhaps something similar?

Anyhoo I'm sure other members will comment..
 

Upvote 0 Downvote
I actually had already posted the same thing in the Quicken forums, but have received no response.
 

Upvote 0 Downvote
If you haven't already try running a repair on both or remove and re-install. Also look in the application event log for error/debug messages that may narrow down the reason for the crash.

Also look for updates for those products from the vendors to resolve the issues.
 

Upvote 0 Downvote
Have done all of above. There are no app event logs....at least not that I can find.
 

Upvote 0 Downvote
You can follow my tutorial here and try to capture the crash dump for the process. Windows 10 - Troubleshooting program crashes
 

Upvote 0 Downvote
Thanks. I will try to do this when I have the time.
 

Upvote 0 Downvote
When Window popped up I checked and Got an Admin App Error. Does this mean anything to anybody?

Log Name: Application
Source: Application Error
Date: 10/01/17 11:41:06 AM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: Tom5
Description:
Faulting application name: qw.exe, version: 25.1.14.5, time stamp: 0x59c928b8
Faulting module name: ntdll.dll, version: 10.0.15063.608, time stamp: 0x802f667e
Exception code: 0xc0000005
Fault offset: 0x0005da74
Faulting process id: 0x2948
Faulting application start time: 0x01d33a8ff6c43f25
Faulting application path: C:\Program Files (x86)\Quicken\qw.exe
Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll
Report Id: 49b7032e-bfbb-431a-ac17-162c83746c50
Faulting package full name:
Faulting package-relative application ID:
Event Xml:
<Event xmlns="Link Removed">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2017-10-01T15:41:06.025721000Z" />
<EventRecordID>33971</EventRecordID>
<Channel>Application</Channel>
<Computer>Tom5</Computer>
<Security />
</System>
<EventData>
<Data>qw.exe</Data>
<Data>25.1.14.5</Data>
<Data>59c928b8</Data>
<Data>ntdll.dll</Data>
<Data>10.0.15063.608</Data>
<Data>802f667e</Data>
<Data>c0000005</Data>
<Data>0005da74</Data>
<Data>2948</Data>
<Data>01d33a8ff6c43f25</Data>
<Data>C:\Program Files (x86)\Quicken\qw.exe</Data>
<Data>C:\WINDOWS\SYSTEM32\ntdll.dll</Data>
<Data>49b7032e-bfbb-431a-ac17-162c83746c50</Data>
<Data>
</Data>
<Data>
</Data>
</EventData>
</Event>
 

Upvote 0 Downvote
Looks like it's a problem with Quicken. Exception code: 0xc0000005 The C indicates it's a customer error, in this case quicken, The 0005 means it's an access denied. You may be able to run procmon and filter for for qw.exe and ntdll.dll and access denied. You may or may not see anything but it's worth looking.
 

Upvote 0 Downvote
Makes sense. This started just after Intuit sold Quicken and the new owner put out a "critical" update. True Image is not giving me the same error anymore. Maybe that was just a fluke.

"You may be able to run procmon and filter for for qw.exe and ntdll.dll and access denied. You may or may not see anything but it's worth looking."

I am not super technical so I really don't know how to do what you're suggesting. Searched Win10 for procmon and procmon.exe with no results.

I guess I will further pursue this with Quicken also.
 

Last edited:
Upvote 0 Downvote
You can download procmon here. Process Monitor

You'll want to add two 'Path' filters "contains executable name and ntdll.dll. The other item you want to filter for is Result equals 'Access Denied' which you can't really select in the filter, but what you can do is right click on the result column for any entry that isn't an access denied such as SUCCESS and select exclude if that makes sense.
 

Upvote 0 Downvote
Neemober,
I Thought I wasn't but I am still having the identical problem with True Image. Anyway, does this look like the filters you described?
An image from 'Why Does Win 10 Constantly Need to Close Quicken 16 and True Image?'. Process Monitor filter configured to include 'access denied' and 'qw.exe ntdll.dll' paths, excluding specific processes.
 

Last edited by a moderator:
Upvote 0 Downvote
I am also going to try your Troubleshooting Guide
 

Upvote 0 Downvote
This morning when I turned on my monitors, these windows displayed, and had to restart sys to get back to "normal." Does this mean anything to anyone? Thanks
An image from 'Why Does Win 10 Constantly Need to Close Quicken 16 and True Image?'. System alerts and task manager windows showing high memory usage and related errors in Windows OS.
An image from 'Why Does Win 10 Constantly Need to Close Quicken 16 and True Image?'. System alerts and task manager windows showing high memory usage and related errors in Windows OS.
An image from 'Why Does Win 10 Constantly Need to Close Quicken 16 and True Image?'. System alerts and task manager windows showing high memory usage and related errors in Windows OS.
An image from 'Why Does Win 10 Constantly Need to Close Quicken 16 and True Image?'. System alerts and task manager windows showing high memory usage and related errors in Windows OS.
An image from 'Why Does Win 10 Constantly Need to Close Quicken 16 and True Image?'. System alerts and task manager windows showing high memory usage and related errors in Windows OS.

After restarting I checked for event errors and found these two.
An image from 'Why Does Win 10 Constantly Need to Close Quicken 16 and True Image?'. System alerts and task manager windows showing high memory usage and related errors in Windows OS.
An image from 'Why Does Win 10 Constantly Need to Close Quicken 16 and True Image?'. System alerts and task manager windows showing high memory usage and related errors in Windows OS.
 

Last edited by a moderator:
Upvote 0 Downvote
You must log in or register to reply here.
Back
Top