Win & Home boots to black screen with cursor

Discussion in 'Windows 7 Help and Support' started by Echambliss, Mar 7, 2015.

  1. Echambliss

    Echambliss New Member

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    I had read the numerous post regarding this problem and have tried all of the recommended steps to resolve it. I am starting a new thread with my farbar scan tool results in hope that someone will be able to assist me in resolving this issue. Here are the specs of the machine i am dealing with

    HP desktop
    Win 7 Home 64bit
    Single partition.

    Here are the results of my frst64 scan. Any assistance will be greatly appreciated.

    Scan result of Farbar Recovery Scan Tool (FRST.txt) (x64) Version: 04-03-2015 01
    Ran by SYSTEM on MININT-8OGP7JF on 06-03-2015 10:31:48
    Running from G:\
    Platform: Windows 7 Home Premium Service Pack 1 (X64) OS Language: English (United States)
    Internet Explorer Version 9
    Boot Mode: Recovery

    The current controlset is ControlSet003
    ATTENTION!:=====> If the system is bootable FRST must be run from normal or Safe mode to create a complete log.



    ==================== Registry (Whitelisted) ==================

    (If an entry is included in the fixlist, the registry item will be restored to default or removed. The file will not be moved.)

    HKLM\...\Run: [hpsysdrv] => c:\program files (x86)\hewlett-packard\HP odometer\hpsysdrv.exe [62768 2008-11-20] (Hewlett-Packard)
    HKLM-x32\...\Run: [Norton Online Backup] => C:\Program Files (x86)\Symantec\Norton Online Backup\NOBuClient.exe [1155928 2010-06-01] (Symantec Corporation)
    HKLM-x32\...\Run: [] => [X]
    HKLM-x32\...\Run: [QuickTime Task] => C:\Program Files (x86)\QuickTime\QTTask.exe [421888 2012-10-25] (Apple Inc.)
    HKLM-x32\...\Run: [ISUSScheduler] => C:\Program Files (x86)\Common Files\InstallShield\UpdateService\issch.exe [81920 2005-08-11] (Macrovision Corporation)
    HKLM-x32\...\Run: [Adobe ARM] => C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe [959904 2013-11-21] (Adobe Systems Incorporated)
    HKLM-x32\...\Run: [VNT] => C:\Program Files (x86)\VNT\vntldr.exe [196048 2014-03-18] (APN LLC.)
    HKLM-x32\...\Run: [QuickFinder Scheduler] => c:\Program Files (x86)\Corel\WordPerfect Office X4\Programs\QFSCHD140.EXE [83232 2008-03-21] (Corel Corporation)
    HKLM-x32\...\Run: [APSDaemon] => C:\Program Files (x86)\Common Files\Apple\Apple Application Support\APSDaemon.exe [59280 2012-11-28] (Apple Inc.)
    HKLM-x32\...\Run: [HP Software Update] => C:\Program Files (x86)\HP\HP Software Update\HPWuSchd2.exe [49208 2010-06-09] (Hewlett-Packard)
    HKLM\...\RunOnce: [NCPluginUpdater] => C:\Program Files (x86)\Hewlett-Packard\HP Health Check\ActiveCheck\product_line\NCPluginUpdater.exe [21720 2014-08-05] (Hewlett-Packard)
    HKLM\...\RunOnce: [*WerKernelReporting] => C:\Windows\SYSTEM32\WerFault.exe [415232 2009-07-13] (Microsoft Corporation)
    Winlogon\Notify\igfxcui: C:\Windows\system32\igfxdev.dll (Intel Corporation)
    HKU\Mom\...\Run: [swg] => C:\Program Files (x86)\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe [39408 2012-11-20] (Google Inc.)
    HKU\Mom\...\Run: [ISUSPM Startup] => "C:\Program Files (x86)\Common Files\InstallShield\UpdateService\ISUSPM.exe" -startup
    HKU\Mom\...\Run: [ComcastAntispyClient] => "C:\Program Files (x86)\comcasttb\ComcastSpywareScan\ComcastAntispy.exe" /hide

    ==================== Services (Whitelisted) =================

    (If an entry is included in the fixlist, the service will be removed from the registry. The file will not be moved unless listed separately.)

    S4 APNMCP; C:\Program Files (x86)\AskPartnerNetwork\Toolbar\apnmcp.exe [166352 2014-03-18] ()
    S2 MCLIENT; C:\Program Files (x86)\Norton Management\Engine\3.2.2.12\ccSvcHst.exe [143928 2012-12-04] (Symantec Corporation)
    S2 N360; C:\Program Files (x86)\Norton Security Suite\Engine\21.5.0.19\N360.exe [265040 2014-08-01] (Symantec Corporation)
    S2 NOBU; C:\Program Files (x86)\Symantec\Norton Online Backup\NOBuAgent.exe [2804568 2010-06-01] (Symantec Corporation)
    S2 pdfcDispatcher; C:\Program Files (x86)\PDF Complete\pdfsvc.exe [1127448 2011-02-01] (PDF Complete Inc)
    S2 RaMediaServer; C:\Program Files (x86)\Ralink\Common\RaMediaServer.exe [1859584 2012-07-04] (Ralink)
    S3 WinDefend; C:\Program Files\Windows Defender\mpsvc.dll [1011712 2009-07-13] (Microsoft Corporation)

    ==================== Drivers (Whitelisted) ====================

    (If an entry is included in the fixlist, the service will be removed from the registry. The file will not be moved unless listed separately.)

    S1 AntiLog32; C:\Windows\system32\drivers\AntiLog64.sys [49752 2014-07-15] (Zemana Ltd.)
    S1 BHDrvx64; C:\Program Files (x86)\Norton Security Suite\NortonData\21.1.0.18\Definitions\BASHDefs\20140801.001\BHDrvx64.sys [1530160 2014-05-09] (Symantec Corporation)
    S1 ccSet_MCLIENT; C:\Windows\system32\drivers\MCLIENTx64\0302020.00C\ccSetx64.sys [168096 2012-10-03] (Symantec Corporation)
    S1 ccSet_N360; C:\Windows\system32\drivers\N360x64\1505000.013\ccSetx64.sys [162392 2013-09-25] (Symantec Corporation)
    S1 eeCtrl; C:\Program Files (x86)\Common Files\Symantec Shared\EENGINE\eeCtrl64.sys [486192 2014-06-11] (Symantec Corporation)
    S3 EraserUtilRebootDrv; C:\Program Files (x86)\Common Files\Symantec Shared\EENGINE\EraserUtilRebootDrv.sys [142128 2014-06-11] (Symantec Corporation)
    S1 IDSVia64; C:\Program Files (x86)\Norton Security Suite\NortonData\21.1.0.18\Definitions\IPSDefs\20140818.003\IDSvia64.sys [525016 2014-08-15] (Symantec Corporation)
    S3 SRTSP; C:\Windows\System32\Drivers\N360x64\1505000.013\SRTSP64.SYS [875736 2014-07-22] (Symantec Corporation)
    S1 SRTSPX; C:\Windows\system32\drivers\N360x64\1505000.013\SRTSPX64.SYS [36952 2013-09-09] (Symantec Corporation)
    S0 SymDS; C:\Windows\System32\drivers\N360x64\1505000.013\SYMDS64.SYS [493656 2013-09-09] (Symantec Corporation)
    S0 SymEFA; C:\Windows\System32\drivers\N360x64\1505000.013\SYMEFA64.SYS [1148120 2014-07-22] (Symantec Corporation)
    S3 SymEvent; C:\Windows\system32\Drivers\SYMEVENT64x86.SYS [177752 2014-01-24] (Symantec Corporation)
    S1 SymIRON; C:\Windows\system32\drivers\N360x64\1505000.013\Ironx64.SYS [264280 2013-09-26] (Symantec Corporation)
    S1 SymNetS; C:\Windows\System32\Drivers\N360x64\1505000.013\SYMNETS.SYS [593112 2014-07-22] (Symantec Corporation)

    ==================== NetSvcs (Whitelisted) ===================

    (If an item is included in the fixlist, it will be removed from the registry. Any associated file could be listed separately to be moved.)


    ==================== One Month Created Files and Folders ========

    (If an entry is included in the fixlist, the file\folder will be moved.)

    2015-03-06 09:27 - 2015-03-06 10:31 - 00000000 ____D () C:\FRST
    2015-02-06 09:22 - 2015-02-24 11:08 - 00000000 ____D () C:\Windows\Minidump

    ==================== One Month Modified Files and Folders =======

    (If an entry is included in the fixlist, the file\folder will be moved.)

    2015-03-06 10:28 - 2011-04-26 22:59 - 00000000 ____D () C:\ProgramData\PDFC
    2015-03-06 09:24 - 2011-10-23 11:25 - 00000000 ____D () C:\ProgramData\Recovery
    2015-02-24 11:08 - 2011-04-26 23:06 - 00320261 ____N () C:\Windows\Minidump\022415-24882-01.dmp
    2015-02-06 09:22 - 2011-04-26 23:06 - 00321925 ____N () C:\Windows\Minidump\020615-19562-01.dmp
    2015-02-05 13:20 - 2014-08-18 17:50 - 00000000 ____D () C:\Windows\System32\Tasks\Norton Security Suite
    2015-02-05 13:20 - 2014-01-24 10:20 - 00000000 ____D () C:\Windows\System32\Drivers\N360x64
    2015-02-05 13:20 - 2014-01-24 09:56 - 00000000 ____D () C:\Windows\SysWOW64\ZALSDK_uninst
    2015-02-05 13:20 - 2014-01-24 09:55 - 00000000 ____D () C:\Program Files (x86)\Constant Guard Protection Suite
    2015-02-05 13:20 - 2013-08-29 08:33 - 00000000 ____D () C:\Users\Mom\AppData\Local\Microsoft Help
    2015-02-05 13:20 - 2012-09-29 17:10 - 00000000 ____D () C:\Windows\System32\Macromed
    2015-02-05 13:20 - 2011-07-24 20:08 - 00000000 ____D () C:\users\Mom
    2015-02-05 13:20 - 2011-04-26 23:02 - 00000000 ____D () C:\ProgramData\Norton
    2015-02-05 13:20 - 2011-04-26 22:58 - 00000000 ____D () C:\Windows\SysWOW64\Macromed
    2015-02-05 13:20 - 2011-04-26 22:52 - 00000000 ____D () C:\ProgramData\RoxioNow
    2015-02-05 13:20 - 2009-07-13 19:20 - 00000000 ____D () C:\Windows\registration
    2015-02-05 13:20 - 2009-07-13 19:20 - 00000000 ____D () C:\Windows\AppCompat
    2015-02-05 13:19 - 2012-11-20 14:04 - 00000000 ____D () C:\Program Files (x86)\Google
    2015-02-05 13:19 - 2011-07-28 15:25 - 00000000 ____D () C:\Users\Mom\AppData\Roaming\SoftGrid Client
    2015-02-05 13:18 - 2011-07-28 15:30 - 00000000 __RHD () C:\MSOCache
    2015-02-05 10:18 - 2014-01-24 09:56 - 00000000 ____D () C:\Users\Mom\AppData\Roaming\ID Vault

    ==================== Known DLLs (Whitelisted) ================


    ==================== Bamital & volsnap Check =================

    (There is no automatic fix for files that do not pass verification.)

    C:\Windows\System32\winlogon.exe => MD5 is legit
    C:\Windows\System32\wininit.exe => MD5 is legit
    C:\Windows\SysWOW64\wininit.exe => MD5 is legit
    C:\Windows\explorer.exe => MD5 is legit
    C:\Windows\SysWOW64\explorer.exe => MD5 is legit
    C:\Windows\System32\svchost.exe => MD5 is legit
    C:\Windows\SysWOW64\svchost.exe => MD5 is legit
    C:\Windows\System32\services.exe => MD5 is legit
    C:\Windows\System32\User32.dll => MD5 is legit
    C:\Windows\SysWOW64\User32.dll => MD5 is legit
    C:\Windows\System32\userinit.exe => MD5 is legit
    C:\Windows\SysWOW64\userinit.exe => MD5 is legit
    C:\Windows\System32\rpcss.dll => MD5 is legit
    C:\Windows\System32\Drivers\volsnap.sys => MD5 is legit

    ==================== Restore Points =========================


    ==================== Memory info ===========================

    Percentage of memory in use: 15%
    Total physical RAM: 6050.53 MB
    Available physical RAM: 5142.23 MB
    Total Pagefile: 6048.73 MB
    Available Pagefile: 5114.73 MB
    Total Virtual: 8192 MB
    Available Virtual: 8191.9 MB

    ==================== Drives ================================

    Drive c: (OS) (Fixed) (Total:687.5 GB) (Free:619.7 GB) NTFS
    Drive e: (HP_RECOVERY) (Fixed) (Total:11.04 GB) (Free:1.35 GB) NTFS ==>[System with boot components (obtained from reading drive)]
    Drive g: (KINGSTON) (Removable) (Total:29.06 GB) (Free:10.77 GB) FAT32
    Drive x: (Boot) (Fixed) (Total:0.06 GB) (Free:0.06 GB) NTFS
    Drive y: (SYSTEM) (Fixed) (Total:0.1 GB) (Free:0.07 GB) NTFS ==>[System with boot components (obtained from reading drive)]

    ==================== MBR & Partition Table ==================

    ========================================================
    Disk: 0 (Size: 698.6 GB) (Disk ID: 883F1B4B)
    Partition 1: (Active) - (Size=100 MB) - (Type=07 NTFS)
    Partition 2: (Not Active) - (Size=687.5 GB) - (Type=07 NTFS)
    Partition 3: (Not Active) - (Size=11 GB) - (Type=07 NTFS)

    ========================================================
    Disk: 1 (MBR Code: Windows XP) (Size: 29.1 GB) (Disk ID: C3072E18)
    Partition 1: (Active) - (Size=29.1 GB) - (Type=0C)


    LastRegBack: 2014-08-28 10:52

    ==================== End Of Log ============================
     
  2. Trouble

    Trouble Noob Whisperer

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    Does the machine boot in Safe Mode?
     
  3. Echambliss

    Echambliss New Member

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    No sir. This machine will not boot in safe mode. It presents the same problem, black screen with cursor. Unfortunately there are no restore points for me to restore to niether.
     
  4. Trouble

    Trouble Noob Whisperer

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