Windows 10 Windows 10 1607 14393.351 Cortana Issues

brkkab

Excellent Member
Joined
Mar 4, 2013
Messages
2,347
I was hoping somebody could help me solve this. Ever since the new version of Windows 10 Thursday Cortana isn't working.
I've run the Start Menu Troubleshooter>Advanced>Automatically Fix Errors and as the screenshot shows, it didn't fix it.
An image from 'Windows 10 1607 14393.351 Cortana Issues'. Windows troubleshooting report shows missing installation of ShellExperienceHost and Cortana apps.
 

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Solution
Then you may have some corruption. You may want to try some of the repair commands. sfc /scannow and dism /online /cleanup-image /restorehealth

Neemobeer

Windows Forum Team
Staff member
Joined
Jul 4, 2015
Messages
8,998
Open an elevated powershell window and try and re-install both applications

Cortana
Code:
Add-AppxPackage -Path "C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\AppxManifest.xml" -Register -DisableDevelopmentMode

Shell Experience Host
Code:
Add-AppxPackage -Path "C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\AppxManifest.xml" -Register -DisableDevelopmentMode
 

brkkab

Excellent Member
Joined
Mar 4, 2013
Messages
2,347
I tried what you posted in PowerShell as Administrator and here's what it says.
An image from 'Windows 10 1607 14393.351 Cortana Issues'. PowerShell shows failed Add-AppxPackage commands due to HRESULT 0x80073CF9 install errors.
 

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brkkab

Excellent Member
Joined
Mar 4, 2013
Messages
2,347
OK. They aren't working then as my above screenshot shows. Cortana worked until Microsoft updated 10 to a new version on Thursday, so there's obviously a bug in it.
 

Neemobeer

Windows Forum Team
Staff member
Joined
Jul 4, 2015
Messages
8,998
Then you may have some corruption. You may want to try some of the repair commands. sfc /scannow and dism /online /cleanup-image /restorehealth
 

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