windows 10 forgotten log in password

yesterday i bought a tablet that has windows 10 on it and i have forgotten my password already so i cant even get into the main screen, i have plugged a keyboard into it and pressed shift and restart and gone onto just remove my files but on the page it doent work it wont let me click anything so i cant reset anything that way and i also have tried to a password thing on my flash drive and it asks me to enter new password and then it says error occurs whilst using password reset wizard
so basically im screwed what should i do xx

Hello Emma,

When you first set the password, do you remember setting up an account with Microsoft? If yes, you can still reset the password by going to Microsoft site. If it was not a Microsoft account and need assistance to reset the device, please let me know the name and model of the device.

Edwin S |Tech Support Team
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Windows Forum Team
Staff member
If it's a Microsoft account you can reset it online. If it's a local account you can use Hiren's disc to remove the password

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