Windows 7 Windows 7 64-bit Chrome Crashing

SammyJoeUK · Jun 6, 2013

Hey Folks!

First off... quick intro - I'm Sammy, nice to meet you all. Looks like a fantastic forum and I really hope you guys can help me out here.

So I've recently re-installed Windows 7 64-bit on my system and one of the first things I went to download was Google Chrome (IE and I have never gotten on and I've had bad experiences with Firefox). But now it seems even Chrome is turning on me.

My computer has had several BSOD incidents recently. However, it only seems to happen when I'm using Chrome. I'm not a massive browser abuser - I've know friends of mine to have something like 60+ tabs open at any one time on Chrome and it's not had a problem at all. But all I have to be doing is watching a video on Youtube and browsing the web and I suddenly get BSOD. In fact the only time I know one is coming is when the music I've got running suddenly dies on me.

In an attempt to fix it (on the advice of a friend) I disabled the hardware acceleration on things like Adobe Flash and that seemed to temporary resolve the issue. But I was halfway through posting this the first time and suddenly.... BSOD.

I'm even being super careful here and now by making sure I backup this post cause I've no way of telling when Chrome will suddenly think "ah screw it" and cause another BSOD on me.

Any help would be appreciated. I'll be honest I've no idea of how to submit a DMP file to this forum. But if needed I'm sure I could supply one.

Thanks in advance!

Sammy

P.S. I'm an idiot - should've read about the tool you guys had. Files from the Grab All are supplied HERE now

http://www.mediafire.com/?n4ixq2c229ajfa2

usasma · Jun 9, 2013

Sorry for the delay in responding, but I've been baby sitting my 10 day old grandson - and he didn't leave me much time to spend online!

Only 119 Windows Updates installed. Most systems have 160 or more. Please visit Windows Update and get ALL available updates (it may take several trips to get them all).

There is an issue with missing drivers for a PS2 mouse. If you're using a USB mouse it's safe to ignore this error.

Please remove your Western Digital software. The 2008 driver in it (wdcsam64.sys Wed Apr 16 04:39:08 2008) is known to cause BSOD's on some Windows systems.

Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable! :

000.fcl Fri Sep 26 09:11:22 2008 (48DCDF7A)
CyberLink FCL Driver
http://www.carrona.org/drivers/driver.php?id=000.fcl

NTIDrvr.sys Tue Mar 24 23:09:39 2009 (49C9A073)
NTI CD-ROM Filter Driver by NewTech Infosystems (likely a part of Acer Empowering Technology)
http://www.carrona.org/drivers/driver.php?id=NTIDrvr.sys

UBHelper.sys Mon Apr 27 04:48:19 2009 (49F57153)
NTI CD &DVD-Maker or NTI Backup NOW! or NTI CD-Maker by NewTech Infosystems (usually in Acer Empowering Technology)
http://www.carrona.org/drivers/driver.php?id=UBHelper.sys

mwlPSDFilter.sys Tue Jun 2 06:07:30 2009 (4A24F9E2)
EgisTec Inc. Fingerprint Biometrics
http://www.carrona.org/drivers/driver.php?id=mwlPSDFilter.sys

mwlPSDNServ.sys Tue Jun 2 06:07:39 2009 (4A24F9EB)
EgisTec Inc. Fingerprint Biometrics
http://www.carrona.org/drivers/driver.php?id=mwlPSDNServ.sys

mwlPSDVDisk.sys Tue Jun 2 06:15:29 2009 (4A24FBC1)
EgisTec Inc. Fingerprint Biometrics
http://www.carrona.org/drivers/driver.php?id=mwlPSDVDisk.sys

iaStor.sys Thu Jun 4 21:53:40 2009 (4A287AA4)
Intel Storage drivers
http://www.carrona.org/drivers/driver.php?id=iaStor.sys

e1y62x64.sys Fri Jun 12 21:16:42 2009 (4A32FDFA)
Intel 82567V-2 Gigabit Network Connection Ethernet driver
http://www.carrona.org/drivers/driver.php?id=e1y62x64.sys

atikmdag.sys Thu Jul 2 13:45:07 2009 (4A4CF223)
ATI Video driver (remove the Catalyst Control Center and only install the Display Driver)
http://www.carrona.org/drivers/driver.php?id=atikmdag.sys

rtl819xp.sys Fri Jul 3 00:06:39 2009 (4A4D83CF)
Realtek RTL8190/RTL8192E 802.11n Wireless LAN (Mini-)PCI NIC
http://www.carrona.org/drivers/driver.php?id=rtl819xp.sys

RtHDMIVX.sys Thu Jul 16 23:52:36 2009 (4A5FF584)
Realtek HD Audio sound driver
http://www.carrona.org/drivers/driver.php?id=RtHDMIVX.sys

RTKVHD64.sys Mon Jul 20 06:52:29 2009 (4A644C6D)
Realtek High Definition Audio Function Driver
http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys

If all of this doesn't stop the BSOD's, please run Driver Verifier according to these instructions: Driver Verifier Settings

Analysis:
The following is for informational purposes only.

Code:

[font=lucida console]**************************Thu Jun  6 07:14:33.817 2013 (UTC - 4:00)**************************
Loading Dump File [C:\Users\Owner\SysnativeBSODApps\060613-20982-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
Built by: [B]7601[/B].18113.amd64fre.win7sp1_gdr.130318-1533
System Uptime:[B]0 days 11:46:23.658[/B]
Probably caused by :[B]ntkrnlmp.exe ( nt!KeDelayExecutionThread+261 )[/B]
BugCheck [B]3B, {c0000005, fffff800032d7a5d, fffff88002e5f160, 0}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x0000003B]SYSTEM_SERVICE_EXCEPTION (3b)[/url]
Arguments: 
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff800032d7a5d, Address of the instruction which caused the bugcheck
Arg3: fffff88002e5f160, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.
BUGCHECK_STR:  0x3B
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
PROCESS_NAME:  pia_tray.exe
FAILURE_BUCKET_ID: [B]X64_0x3B_nt!KeDelayExecutionThread+261[/B]
CPUID:        "Intel(R) Core(TM)2 Quad CPU    Q8300  @ 2.50GHz"
MaxSpeed:     2500
CurrentSpeed: [B]2499[/B]
  BIOS Version                  P01-A0
  BIOS Release Date             08/18/2009
  Manufacturer                  Acer
  Product Name                  Aspire M5802/M3802
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sat Jun  1 18:24:41.643 2013 (UTC - 4:00)**************************
Loading Dump File [C:\Users\Owner\SysnativeBSODApps\060113-26473-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
Built by: [B]7601[/B].18113.amd64fre.win7sp1_gdr.130318-1533
System Uptime:[B]0 days 0:55:43.110[/B]
Probably caused by :[B]ntkrnlmp.exe ( nt!AlpcpReceiveMessage+5b5 )[/B]
BugCheck [B]3B, {c0000005, fffff800035e9d78, fffff88003c81040, 0}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x0000003B]SYSTEM_SERVICE_EXCEPTION (3b)[/url]
Arguments: 
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff800035e9d78, Address of the instruction which caused the bugcheck
Arg3: fffff88003c81040, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.
BUGCHECK_STR:  0x3B
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
PROCESS_NAME:  csrss.exe
FAILURE_BUCKET_ID: [B]X64_0x3B_nt!AlpcpReceiveMessage+5b5[/B]
CPUID:        "Intel(R) Core(TM)2 Quad CPU    Q8300  @ 2.50GHz"
MaxSpeed:     2500
CurrentSpeed: [B]2500[/B]
  BIOS Version                  P01-A0
  BIOS Release Date             08/18/2009
  Manufacturer                  Acer
  Product Name                  Aspire M5802/M3802
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
[/font]

3rd Party Drivers:
The following is for information purposes only.
Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.

Code:

[font=lucida console]**************************Thu Jun  6 07:14:33.817 2013 (UTC - 4:00)**************************
[COLOR=RED][B]NTIDrvr.sys                 Tue Mar 24 23:09:39 2009 (49C9A073)[/B][/COLOR]
[COLOR=RED][B]UBHelper.sys                Mon Apr 27 04:48:19 2009 (49F57153)[/B][/COLOR]
[COLOR=RED][B]mwlPSDFilter.sys            Tue Jun  2 06:07:30 2009 (4A24F9E2)[/B][/COLOR]
[COLOR=RED][B]mwlPSDNServ.sys             Tue Jun  2 06:07:39 2009 (4A24F9EB)[/B][/COLOR]
[COLOR=RED][B]mwlPSDVDisk.sys             Tue Jun  2 06:15:29 2009 (4A24FBC1)[/B][/COLOR]
[COLOR=RED][B]iaStor.sys                  Thu Jun  4 21:53:40 2009 (4A287AA4)[/B][/COLOR]
[COLOR=RED][B]e1y62x64.sys                Fri Jun 12 21:16:42 2009 (4A32FDFA)[/B][/COLOR]
[COLOR=RED][B]atikmdag.sys                Thu Jul  2 13:45:07 2009 (4A4CF223)[/B][/COLOR]
[COLOR=RED][B]rtl819xp.sys                Fri Jul  3 00:06:39 2009 (4A4D83CF)[/B][/COLOR]
intelppm.sys                Mon Jul 13 19:19:25 2009 (4A5BC0FD)
[COLOR=RED][B]RtHDMIVX.sys                Thu Jul 16 23:52:36 2009 (4A5FF584)[/B][/COLOR]
[COLOR=RED][B]RTKVHD64.sys                Mon Jul 20 06:52:29 2009 (4A644C6D)[/B][/COLOR]
MOBK.sys                    Thu Dec 31 22:20:07 2009 (4B3D69E7)
amdxata.sys                 Fri Mar 19 12:18:18 2010 (4BA3A3CA)
tap0901.sys                 Thu Nov 24 13:50:27 2011 (4ECE91F3)
GEARAspiWDM.sys             Thu May  3 15:56:17 2012 (4FA2E2E1)
mfencbdc.sys                Mon Feb 18 10:44:29 2013 (51224C5D)
mfehidk.sys                 Tue Mar 19 18:39:38 2013 (5148E92A)
mfewfpk.sys                 Tue Mar 19 18:39:54 2013 (5148E93A)
mfeavfk.sys                 Tue Mar 19 18:40:44 2013 (5148E96C)
mfefirek.sys                Tue Mar 19 18:42:34 2013 (5148E9DA)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sat Jun  1 18:24:41.643 2013 (UTC - 4:00)**************************
[COLOR=RED][B]wdcsam64.sys                Wed Apr 16 04:39:08 2008 (4805BB2C)[/B][/COLOR]
[COLOR=RED][B]000.fcl                     Fri Sep 26 09:11:22 2008 (48DCDF7A)[/B][/COLOR]
lvuvc64.sys                 Wed Jan 18 01:41:08 2012 (4F166984)
McPvDrv.sys                 Tue Sep 18 10:37:24 2012 (50588724)
mfeapfk.sys                 Tue Mar 19 18:40:23 2013 (5148E957)
cfwids.sys                  Tue Mar 19 18:43:08 2013 (5148E9FC)
[/font]

Windows 7 Windows 7 64-bit Chrome Crashing

SammyJoeUK

New Member

usasma

Fantastic Member

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