Windows 7 64-bit Chrome Crashing

Discussion in 'Windows 7 Blue Screen of Death (BSOD)' started by SammyJoeUK, Jun 6, 2013.

  1. SammyJoeUK

    SammyJoeUK New Member

    Joined:
    Jun 6, 2013
    Messages:
    2
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    Hey Folks!

    First off... quick intro - I'm Sammy, nice to meet you all. Looks like a fantastic forum and I really hope you guys can help me out here.

    So I've recently re-installed Windows 7 64-bit on my system and one of the first things I went to download was Google Chrome (IE and I have never gotten on and I've had bad experiences with Firefox). But now it seems even Chrome is turning on me.

    My computer has had several BSOD incidents recently. However, it only seems to happen when I'm using Chrome. I'm not a massive browser abuser - I've know friends of mine to have something like 60+ tabs open at any one time on Chrome and it's not had a problem at all. But all I have to be doing is watching a video on Youtube and browsing the web and I suddenly get BSOD. In fact the only time I know one is coming is when the music I've got running suddenly dies on me.

    In an attempt to fix it (on the advice of a friend) I disabled the hardware acceleration on things like Adobe Flash and that seemed to temporary resolve the issue. But I was halfway through posting this the first time and suddenly.... BSOD.

    I'm even being super careful here and now by making sure I backup this post cause I've no way of telling when Chrome will suddenly think "ah screw it" and cause another BSOD on me.

    Any help would be appreciated. I'll be honest I've no idea of how to submit a DMP file to this forum. But if needed I'm sure I could supply one.

    Thanks in advance!

    Sammy

    P.S. I'm an idiot - should've read about the tool you guys had. Files from the Grab All are supplied HERE now :p

    http://www.mediafire.com/?n4ixq2c229ajfa2
     
    #1 SammyJoeUK, Jun 6, 2013
    Last edited: Jun 6, 2013
  2. usasma

    usasma Fantastic Member
    Microsoft Community Contributor

    Joined:
    Mar 22, 2010
    Messages:
    3,048
    Likes Received:
    83
    Sorry for the delay in responding, but I've been baby sitting my 10 day old grandson - and he didn't leave me much time to spend online!

    Only 119 Windows Updates installed. Most systems have 160 or more. Please visit Windows Update and get ALL available updates (it may take several trips to get them all).

    There is an issue with missing drivers for a PS2 mouse. If you're using a USB mouse it's safe to ignore this error.

    Please remove your Western Digital software. The 2008 driver in it (wdcsam64.sys Wed Apr 16 04:39:08 2008) is known to cause BSOD's on some Windows systems.

    Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable! :


    000.fcl Fri Sep 26 09:11:22 2008 (48DCDF7A)
    CyberLink FCL Driver
    http://www.carrona.org/drivers/driver.php?id=000.fcl

    NTIDrvr.sys Tue Mar 24 23:09:39 2009 (49C9A073)
    NTI CD-ROM Filter Driver by NewTech Infosystems (likely a part of Acer Empowering Technology)
    http://www.carrona.org/drivers/driver.php?id=NTIDrvr.sys

    UBHelper.sys Mon Apr 27 04:48:19 2009 (49F57153)
    NTI CD &DVD-Maker or NTI Backup NOW! or NTI CD-Maker by NewTech Infosystems (usually in Acer Empowering Technology)
    http://www.carrona.org/drivers/driver.php?id=UBHelper.sys

    mwlPSDFilter.sys Tue Jun 2 06:07:30 2009 (4A24F9E2)
    EgisTec Inc. Fingerprint Biometrics
    http://www.carrona.org/drivers/driver.php?id=mwlPSDFilter.sys

    mwlPSDNServ.sys Tue Jun 2 06:07:39 2009 (4A24F9EB)
    EgisTec Inc. Fingerprint Biometrics
    http://www.carrona.org/drivers/driver.php?id=mwlPSDNServ.sys

    mwlPSDVDisk.sys Tue Jun 2 06:15:29 2009 (4A24FBC1)
    EgisTec Inc. Fingerprint Biometrics
    http://www.carrona.org/drivers/driver.php?id=mwlPSDVDisk.sys

    iaStor.sys Thu Jun 4 21:53:40 2009 (4A287AA4)
    Intel Storage drivers
    http://www.carrona.org/drivers/driver.php?id=iaStor.sys

    e1y62x64.sys Fri Jun 12 21:16:42 2009 (4A32FDFA)
    Intel 82567V-2 Gigabit Network Connection Ethernet driver
    http://www.carrona.org/drivers/driver.php?id=e1y62x64.sys

    atikmdag.sys Thu Jul 2 13:45:07 2009 (4A4CF223)
    ATI Video driver (remove the Catalyst Control Center and only install the Display Driver)
    http://www.carrona.org/drivers/driver.php?id=atikmdag.sys

    rtl819xp.sys Fri Jul 3 00:06:39 2009 (4A4D83CF)
    Realtek RTL8190/RTL8192E 802.11n Wireless LAN (Mini-)PCI NIC
    http://www.carrona.org/drivers/driver.php?id=rtl819xp.sys

    RtHDMIVX.sys Thu Jul 16 23:52:36 2009 (4A5FF584)
    Realtek HD Audio sound driver
    http://www.carrona.org/drivers/driver.php?id=RtHDMIVX.sys

    RTKVHD64.sys Mon Jul 20 06:52:29 2009 (4A644C6D)
    Realtek High Definition Audio Function Driver
    http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys

    If all of this doesn't stop the BSOD's, please run Driver Verifier according to these instructions: Driver Verifier Settings



    Analysis:
    The following is for informational purposes only.
    Code:
    [font=lucida console]**************************Thu Jun  6 07:14:33.817 2013 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\Owner\SysnativeBSODApps\060613-20982-01.dmp]
    Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
    Built by: [B]7601[/B].18113.amd64fre.win7sp1_gdr.130318-1533
    System Uptime:[B]0 days 11:46:23.658[/B]
    Probably caused by :[B]ntkrnlmp.exe ( nt!KeDelayExecutionThread+261 )[/B]
    BugCheck [B]3B, {c0000005, fffff800032d7a5d, fffff88002e5f160, 0}[/B]
    BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x0000003B]SYSTEM_SERVICE_EXCEPTION (3b)[/url]
    Arguments: 
    Arg1: 00000000c0000005, Exception code that caused the bugcheck
    Arg2: fffff800032d7a5d, Address of the instruction which caused the bugcheck
    Arg3: fffff88002e5f160, Address of the context record for the exception that caused the bugcheck
    Arg4: 0000000000000000, zero.
    BUGCHECK_STR:  0x3B
    DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
    PROCESS_NAME:  pia_tray.exe
    FAILURE_BUCKET_ID: [B]X64_0x3B_nt!KeDelayExecutionThread+261[/B]
    CPUID:        "Intel(R) Core(TM)2 Quad CPU    Q8300  @ 2.50GHz"
    MaxSpeed:     2500
    CurrentSpeed: [B]2499[/B]
      BIOS Version                  P01-A0
      BIOS Release Date             08/18/2009
      Manufacturer                  Acer
      Product Name                  Aspire M5802/M3802
    ¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
    **************************Sat Jun  1 18:24:41.643 2013 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\Owner\SysnativeBSODApps\060113-26473-01.dmp]
    Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
    Built by: [B]7601[/B].18113.amd64fre.win7sp1_gdr.130318-1533
    System Uptime:[B]0 days 0:55:43.110[/B]
    Probably caused by :[B]ntkrnlmp.exe ( nt!AlpcpReceiveMessage+5b5 )[/B]
    BugCheck [B]3B, {c0000005, fffff800035e9d78, fffff88003c81040, 0}[/B]
    BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x0000003B]SYSTEM_SERVICE_EXCEPTION (3b)[/url]
    Arguments: 
    Arg1: 00000000c0000005, Exception code that caused the bugcheck
    Arg2: fffff800035e9d78, Address of the instruction which caused the bugcheck
    Arg3: fffff88003c81040, Address of the context record for the exception that caused the bugcheck
    Arg4: 0000000000000000, zero.
    BUGCHECK_STR:  0x3B
    DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
    PROCESS_NAME:  csrss.exe
    FAILURE_BUCKET_ID: [B]X64_0x3B_nt!AlpcpReceiveMessage+5b5[/B]
    CPUID:        "Intel(R) Core(TM)2 Quad CPU    Q8300  @ 2.50GHz"
    MaxSpeed:     2500
    CurrentSpeed: [B]2500[/B]
      BIOS Version                  P01-A0
      BIOS Release Date             08/18/2009
      Manufacturer                  Acer
      Product Name                  Aspire M5802/M3802
    ¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
    [/font]
    3rd Party Drivers:
    The following is for information purposes only.
    Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
    Code:
    [font=lucida console]**************************Thu Jun  6 07:14:33.817 2013 (UTC - 4:00)**************************
    [COLOR=RED][B]NTIDrvr.sys                 Tue Mar 24 23:09:39 2009 (49C9A073)[/B][/COLOR]
    [COLOR=RED][B]UBHelper.sys                Mon Apr 27 04:48:19 2009 (49F57153)[/B][/COLOR]
    [COLOR=RED][B]mwlPSDFilter.sys            Tue Jun  2 06:07:30 2009 (4A24F9E2)[/B][/COLOR]
    [COLOR=RED][B]mwlPSDNServ.sys             Tue Jun  2 06:07:39 2009 (4A24F9EB)[/B][/COLOR]
    [COLOR=RED][B]mwlPSDVDisk.sys             Tue Jun  2 06:15:29 2009 (4A24FBC1)[/B][/COLOR]
    [COLOR=RED][B]iaStor.sys                  Thu Jun  4 21:53:40 2009 (4A287AA4)[/B][/COLOR]
    [COLOR=RED][B]e1y62x64.sys                Fri Jun 12 21:16:42 2009 (4A32FDFA)[/B][/COLOR]
    [COLOR=RED][B]atikmdag.sys                Thu Jul  2 13:45:07 2009 (4A4CF223)[/B][/COLOR]
    [COLOR=RED][B]rtl819xp.sys                Fri Jul  3 00:06:39 2009 (4A4D83CF)[/B][/COLOR]
    intelppm.sys                Mon Jul 13 19:19:25 2009 (4A5BC0FD)
    [COLOR=RED][B]RtHDMIVX.sys                Thu Jul 16 23:52:36 2009 (4A5FF584)[/B][/COLOR]
    [COLOR=RED][B]RTKVHD64.sys                Mon Jul 20 06:52:29 2009 (4A644C6D)[/B][/COLOR]
    MOBK.sys                    Thu Dec 31 22:20:07 2009 (4B3D69E7)
    amdxata.sys                 Fri Mar 19 12:18:18 2010 (4BA3A3CA)
    tap0901.sys                 Thu Nov 24 13:50:27 2011 (4ECE91F3)
    GEARAspiWDM.sys             Thu May  3 15:56:17 2012 (4FA2E2E1)
    mfencbdc.sys                Mon Feb 18 10:44:29 2013 (51224C5D)
    mfehidk.sys                 Tue Mar 19 18:39:38 2013 (5148E92A)
    mfewfpk.sys                 Tue Mar 19 18:39:54 2013 (5148E93A)
    mfeavfk.sys                 Tue Mar 19 18:40:44 2013 (5148E96C)
    mfefirek.sys                Tue Mar 19 18:42:34 2013 (5148E9DA)
    ¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
    **************************Sat Jun  1 18:24:41.643 2013 (UTC - 4:00)**************************
    [COLOR=RED][B]wdcsam64.sys                Wed Apr 16 04:39:08 2008 (4805BB2C)[/B][/COLOR]
    [COLOR=RED][B]000.fcl                     Fri Sep 26 09:11:22 2008 (48DCDF7A)[/B][/COLOR]
    lvuvc64.sys                 Wed Jan 18 01:41:08 2012 (4F166984)
    McPvDrv.sys                 Tue Sep 18 10:37:24 2012 (50588724)
    mfeapfk.sys                 Tue Mar 19 18:40:23 2013 (5148E957)
    cfwids.sys                  Tue Mar 19 18:43:08 2013 (5148E9FC)
    [/font]
    http://www.carrona.org/drivers/driver.php?id=NTIDrvr.sys
    http://www.carrona.org/drivers/driver.php?id=UBHelper.sys
    http://www.carrona.org/drivers/driver.php?id=mwlPSDFilter.sys
    http://www.carrona.org/drivers/driver.php?id=mwlPSDNServ.sys
    http://www.carrona.org/drivers/driver.php?id=mwlPSDVDisk.sys
    http://www.carrona.org/drivers/driver.php?id=iaStor.sys
    http://www.carrona.org/drivers/driver.php?id=e1y62x64.sys
    http://www.carrona.org/drivers/driver.php?id=atikmdag.sys
    http://www.carrona.org/drivers/driver.php?id=rtl819xp.sys
    http://www.carrona.org/drivers/driver.php?id=intelppm.sys
    http://www.carrona.org/drivers/driver.php?id=RtHDMIVX.sys
    http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
    http://www.carrona.org/drivers/driver.php?id=MOBK.sys
    http://www.carrona.org/drivers/driver.php?id=amdxata.sys
    http://www.carrona.org/drivers/driver.php?id=tap0901.sys
    http://www.carrona.org/drivers/driver.php?id=GEARAspiWDM.sys
    http://www.carrona.org/drivers/driver.php?id=mfencbdc.sys
    http://www.carrona.org/drivers/driver.php?id=mfehidk.sys
    http://www.carrona.org/drivers/driver.php?id=mfewfpk.sys
    http://www.carrona.org/drivers/driver.php?id=mfeavfk.sys
    http://www.carrona.org/drivers/driver.php?id=mfefirek.sys
    http://www.carrona.org/drivers/driver.php?id=wdcsam64.sys
    http://www.carrona.org/drivers/driver.php?id=000.fcl
    http://www.carrona.org/drivers/driver.php?id=lvuvc64.sys
    http://www.carrona.org/drivers/driver.php?id=McPvDrv.sys
    http://www.carrona.org/drivers/driver.php?id=mfeapfk.sys
    http://www.carrona.org/drivers/driver.php?id=cfwids.sys
     

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