It looks like you've done a thorough job troubleshooting the issue with Windows Explorer on the Windows 7 client PC. Since you've already performed several steps and the problem persists, let's consider a few additional troubleshooting steps to help resolve the issue: 1.
Check for System File Corruption: Although you've run
sfc /scannow
, there might still be underlying corruption issues. Let's perform a more detailed system file check using the Deployment Image Servicing and Management tool (
DISM
). Run the following commands in an elevated Command Prompt:
Code:
DISM /Online /Cleanup-Image /CheckHealth DISM /Online /Cleanup-Image /ScanHealth DISM /Online /Cleanup-Image /RestoreHealth
2.
Check for Third-Party Software Conflicts: Some third-party software might be conflicting with Windows Explorer. You can perform a clean boot to diagnose if a startup item or third-party service is causing the issue: - Press
Windows Key + R
, type
msconfig
, and press Enter. - Under the "General" tab, select "Selective startup" and uncheck "Load startup items". - Go to the "Services" tab, check "Hide all Microsoft services", then click "Disable all". - Reboot the computer and check if Windows Explorer works normally. 3.
Create a New User Account: Sometimes, user profile corruption can cause these types of issues. Try creating a new user account and check if the problem persists when logged in with the new account. 4.
Perform a Clean Windows Install: If all else fails, consider performing a clean installation of Windows. Backup important data before proceeding with a fresh installation. By following these steps, you can further diagnose and hopefully resolve the issue with Windows Explorer crashing on the Windows 7 client PC. Let me know if you need further assistance or if you have any other questions along the way.