Windows 7 Home edition update problems

Discussion in 'Windows 7 Help and Support' started by deanhempshall, Oct 11, 2014.

  1. deanhempshall

    deanhempshall New Member

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    I bought my wife an Ex-display HP G62 laptop from Tesco direct 2 years ago, she has began to complain that it is running really slow. I've checked and it shows that there are updates for windows, however it will not even open windows update program.

    I have a feeling that Tesco probably set up a seperate user with limited access rights & we are 'not allowed' to install updates. If i try to access device manager it says that i have insufficient rights.

    Is there anyway to access or resolve this without formatting the laptop & starting from scratch? As i don't have the windows disc for reinstalling it.

    Thanks

    Dean
     
  2. helpifIcan

    helpifIcan Extraordinary Member

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