Hello! Unfortunately, my Windows 7 upgrade kit doesn't seem to be working. I purchased a Samsung R720 a year ago (came with Vista), and got the upgrade kit sometime early 2010 - unfortunately, I didn't get round to upgrading till now. The upgrade gets to stage 2 of 8 ('Scanning system'), when after about 5 to 10 mins of being on stage 2, 'Samsung easy upgrade has stopped working' comes up. Here's a copy and paste of the 'Problem details' drop down: Problem Event Name: APPCRASH Application Name: EasyExecute.exe Application Version: 126.96.36.199 Application Timestamp: 4af5104e Fault Module Name: EasyExecute.exe Fault Module Version: 188.8.131.52 Fault Module Timestamp: 4af5104e Exception Code: c0000005 Exception Offset: 0000e9d4 OS Version: 6.0.6002.2.2.0.768.3 Locale ID: 2057 Additional Information 1: 79a4 Additional Information 2: 79a2997d77cb8dc8e4f54ce69f535438 Additional Information 3: 9aa2 Additional Information 4: f960a05ad65d451102407fc76ec74394 Any idea how to overcome this issue? I'm sure there are no programmes on. I disconnect the internet, turn off my Kaspersky firewall and malware protection, and turn off the automatic upgrades thing. Thanks!