Windows 7 White Screen

Discussion in 'Windows 7 Help and Support' started by sin1ster, Aug 22, 2009.

  1. sin1ster

    sin1ster New Member

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    Hey im new here so take it easy on me :)

    So every so often on my dell laptop i get a white screen with faint lines going down screen and computer freezes have to turn off by the off switch.

    Specs
    Windows 7 Ultimate OEM
    Dell studio 15
    Core 2 duo 2.40Ghz
    3gb of RAM
    320GB Hard Drive
    WLED 720P screen
    ATI mobility Raedeon 256MB HD4570 - Running latest ATI Drivers
    And all the usually stuff

    Maybe some one can help me thanks :)
     
  2. Tepid

    Tepid New Member

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    This is most likely a driver issue.
    Which Studio 15 do you have?
     
  3. sin1ster

    sin1ster New Member

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    Not sure but i brought it about 2 weeks ago so its relatively new so i should just wait for new driver?
     
  4. kemical

    kemical Windows Forum Admin
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    Hi sin1ster,
    When the laptop does the freezing thing are you doing anything in particular? Playing a game for example?

    As for drivers, with laptops you usually get them from the laptop makers website although Nvidia have now started doing laptop driver support with their graphics so I guess the other makers will probably follow suit...
     
  5. nehoma

    nehoma Honorable Member

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    do you understand what Tepid means by "a driver issue" and how to solve it?
     
  6. reghakr

    reghakr Excellent Member

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    You could try going to Start > Run, and type eventvwr.exe.

    Expand the Windows Log section and the select System,

    Look for red error and post back with the EventID.
     
  7. sin1ster

    sin1ster New Member

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    Its an ATI Mobilty a new one the computer drivers are for vista not Windows 7, the drivers for the laptop are still in BETA from ATI so i should just wait, yeah i check the event logs nothing in there. Nothing much at all just java flash games and it does it.
     
  8. reghakr

    reghakr Excellent Member

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    Could you provide the exact make and model of your ATI card.

    Go to Start > Run, type msinfo32, expand the Components section and look under Display.
     
  9. kemical

    kemical Windows Forum Admin
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    Yup, we kinda need more detail to be able to help you further...
     
  10. sin1ster

    sin1ster New Member

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    The Exact is ATI Radeon Mobility HD4570 Series
    Sorry about long reply had business away
     
  11. Celestra

    Celestra Former Moderator

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    Ati Radeon Card 4570

    Any chance this thing is just "HOT". They do freeze when they get hot. You may try using many fans.
     
  12. kemical

    kemical Windows Forum Admin
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    That was my original line of thought and the card mentioned is a toasty bugger. What kind of temps are you pulling?
     
  13. Celestra

    Celestra Former Moderator

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    Did You Buy This Thing For Gaming ?

    They have thermal (What Is IT?) insulation. I hear this kind of heat protection is preferred, but expensive. -I'm not sure if that's an option for a laptop-
     
  14. sin1ster

    sin1ster New Member

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    No i didnt its a work laptop and playing flash and java games, its not over heating and it does it on boot up some times. i think it is a driver problem.
     
  15. sin1ster

    sin1ster New Member

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    This is not causing any damage to my graphics card this happening its about 2 times a day if not more.
     
  16. Celestra

    Celestra Former Moderator

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  17. sin1ster

    sin1ster New Member

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    Its different to that problem mines when it loading into windows not on bootup. and its a power issue it does it plugged in and unplugged. anyone know why?
     
  18. kemical

    kemical Windows Forum Admin
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    Is it still under warranty?
     

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