Windows 7 Windows 7 White Screen

[sin1ster]

Hey im new here so take it easy on me

So every so often on my dell laptop i get a white screen with faint lines going down screen and computer freezes have to turn off by the off switch.

Specs
Windows 7 Ultimate OEM
Dell studio 15
Core 2 duo 2.40Ghz
3gb of RAM
320GB Hard Drive
WLED 720P screen
ATI mobility Raedeon 256MB HD4570 - Running latest ATI Drivers
And all the usually stuff

Maybe some one can help me thanks

 

[Tepid]

This is most likely a driver issue.
Which Studio 15 do you have?

 

[sin1ster]

Not sure but i brought it about 2 weeks ago so its relatively new so i should just wait for new driver?

 

[kemical]

Hi sin1ster,
When the laptop does the freezing thing are you doing anything in particular? Playing a game for example?

As for drivers, with laptops you usually get them from the laptop makers website although Nvidia have now started doing laptop driver support with their graphics so I guess the other makers will probably follow suit...

 

[nehoma]

do you understand what Tepid means by "a driver issue" and how to solve it?

 

[reghakr]

You could try going to Start > Run, and type eventvwr.exe.

Expand the Windows Log section and the select System,

Look for red error and post back with the EventID.

 

[sin1ster]

Its an ATI Mobilty a new one the computer drivers are for vista not Windows 7, the drivers for the laptop are still in BETA from ATI so i should just wait, yeah i check the event logs nothing in there. Nothing much at all just java flash games and it does it.

 

[reghakr]

Could you provide the exact make and model of your ATI card.

Go to Start > Run, type msinfo32, expand the Components section and look under Display.

 

[kemical]

Could you provide the exact make and model of your ATI card.

Go to Start > Run, type msinfo32, expand the Components section and look under Display.

Yup, we kinda need more detail to be able to help you further...

 

[sin1ster]

The Exact is ATI Radeon Mobility HD4570 Series
Sorry about long reply had business away

 

[Celestra]

Ati Radeon Card 4570

Any chance this thing is just "HOT". They do freeze when they get hot. You may try using many fans.

 

[kemical]

That was my original line of thought and the card mentioned is a toasty bugger. What kind of temps are you pulling?

 

[Celestra]

Did You Buy This Thing For Gaming ?

They have thermal (What Is IT?) insulation. I hear this kind of heat protection is preferred, but expensive. -I'm not sure if that's an option for a laptop-

 

[sin1ster]

No i didnt its a work laptop and playing flash and java games, its not over heating and it does it on boot up some times. i think it is a driver problem.

 

[sin1ster]

This is not causing any damage to my graphics card this happening its about 2 times a day if not more.

 

[Celestra]

Something To Check Out

Link Removed (This man claims to have something like your problem- with a poorly charging battery)

 

[sin1ster]

Its different to that problem mines when it loading into windows not on bootup. and its a power issue it does it plugged in and unplugged. anyone know why?

 

[kemical]

Is it still under warranty?