Windows 7 Wireless is stuck on Identifying loops with No Internet Access

Discussion in 'Windows 7 Networking' started by Leo037, Mar 23, 2014.

  1. Leo037

    Leo037 New Member

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    Hi, my Dell Inspiron 15 Laptop has a problem connecting to a wireless network. I can receive internet through a wired connection to my router but the wireless connection does not work. Other devices such as phone and other computers are able to connect wirelessly without a problem.
    The wireless is stuck on Limited access and identifying... with no internet access. The signal strength however is at full.
    I have tried using cmd to reset and I have even factory resetted the whole laptop multiple times. I am using AVG anti-malware and I seem to be free of viruses and malware.
    I am not thoroughly educated in computer software, hardware, etc but I believe that this may be a hardware problem but there are no evidence it is. How can I fix this?
     
  2. Leo037

    Leo037 New Member

    Joined:
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    Here is the diagnostics report from troubleshooting if it helps:

    [​IMG]
    Network Adapter
    Publisher details
    Issues found
    Problem with wireless adapter or access point
    Problem with wireless adapter or access point

    Detected
    [​IMG]
    Reset the wireless adapter

    Completed
    Investigate router or access point issues

    Not run
    Refer to Windows Help and Support for more information about wireless connectivity problems

    Not run
    Issues found
    Detection details
    6
    Problem with wireless adapter or access point
    Detected
    [​IMG]
    Reset the wireless adapter
    Completed
    [​IMG]
    Network Diagnostics Log
    File Name: 13DE63ED-6068-4B38-9A82-613DAD41742D.Repair.1.etl
    Investigate router or access point issues
    Not run
    If you're connected to a hotspot or domain network, contact the network administrator. Otherwise: 1. Unplug or turn off the device. 2. After all the lights on the device are off, wait at least 10 seconds. 3. Turn the device back on or plug it back into the power outlet. To restart a router or access point that has a built-in battery, press and quickly release the Reset button.
    Refer to Windows Help and Support for more information about wireless connectivity problems
    Not run
    Windows cannot resolve your wireless connectivity issue.
    Detection details

    [​IMG]
    [​IMG]
    Diagnostics Information (Network Adapter)
    Details about network adapter diagnosis:

    Network adapter Wireless Network Connection driver information:

    Description . . . . . . . . . . : Intel(R) Centrino(R) Wireless-N 2230
    Manufacturer . . . . . . . . . : Intel Corporation
    Provider . . . . . . . . . . . : Intel
    Version . . . . . . . . . . . : 15.1.1.1
    Inf File Name . . . . . . . . . : C:\Windows\INF\oem6.inf
    Inf File Date . . . . . . . . . : Tuesday, March 13, 2012 11:49:02 AM
    Section Name . . . . . . . . . : Install_MPCIEX_Dell_2230_BGN_2x2_HMC_WIN7_64_BGN15
    Hardware ID . . . . . . . . . . : pci\ven_8086&dev_0887&subsys_44628086
    Instance Status Flags . . . . . : 0x180200a
    Device Manager Status Code . . : 0
    IfType . . . . . . . . . . . . : 71
    Physical Media Type . . . . . . : 9

    [​IMG]
    Diagnostics Information (Wireless Connectivity)
    Details about wireless connectivity diagnosis:

    Information for connection being diagnosed
    Interface GUID: c90e68ad-c8de-4c46-b042-8a5f2cdbd930
    Interface name: Intel(R) Centrino(R) Wireless-N 2230
    Interface type: Native WiFi

    Connection incident diagnosed
    Auto Configuration ID: 9
    Connection ID: 10

    Connection status summary
    Connection started at: 2014-03-23 20:27:00-931
    Profile match: Success
    Pre-Association: Success
    Association: Success
    Security and Authentication: Success

    List of visible access point(s): 23 item(s) total, 23 item(s) displayed
    BSSID BSS Type PHY Signal(dB) Chnl/freq SSID
    -------------------------------------------------------------------------
    00-25-9C-18-90-AE Infra g -72 6 El Internet
    00-23-69-D9-43-16 Infra <unknown> -24 6 leoandloui
    A2-81-D8-CF-F8-38 Infra <unknown> -88 6 optimumwifi
    C4-04-15-14-15-93 Infra <unknown> -77 1 WU-TANG LAN
    A0-21-B7-5F-18-34 Infra <unknown> -69 1 IRA-HP_Network
    44-94-FC-7A-6C-7C Infra <unknown> -83 11 NETGEAR36
    00-18-01-8B-8F-40 Infra g -86 9 verizon
    C8-D7-19-06-2F-AB Infra <unknown> -77 10 Andrew
    00-18-F8-47-64-E3 Infra g -83 6 linksys
    C0-C1-C0-04-AB-E3 Infra <unknown> -82 11 PeaceHouse
    00-7F-28-9C-FC-EB Infra <unknown> -87 11 lpdoughboi
    20-AA-4B-39-C5-C2 Infra <unknown> -86 1 BlueDolphin
    00-81-D8-CF-F8-38 Infra <unknown> -86 6 CFF832
    C8-B3-73-5F-B2-89 Infra <unknown> -82 6 XIMO
    20-AA-4B-39-C5-C4 Infra <unknown> -86 1 BlueDolphin-guest
    0C-D5-02-90-19-C8 Infra g -91 6 11FX03005801
    00-24-B2-81-7A-86 Infra g -86 11 Arrow_Iroquois
    30-85-A9-39-B8-99 Infra <unknown> -91 6 RabbitHole (Guest)
    00-7F-28-88-C4-0D Infra <unknown> -90 1 WNJPG
    30-85-A9-39-B8-98 Infra <unknown> -91 6 RabbitHole
    C0-3F-0E-66-C3-8C Infra <unknown> -87 11 MARK-PC_Network1
    48-F8-B3-81-E3-45 Infra <unknown> -89 2 Marinos
    E0-91-F5-7B-FB-0A Infra <unknown> -90 6 netgear

    Connection History

    Information for Auto Configuration ID 9

    List of visible networks: 23 item(s) total, 23 item(s) displayed
    BSS Type PHY Security Signal(RSSI) Compatible SSID
    ------------------------------------------------------------------------------
    Infra g Yes 46 Yes El Internet
    Infra <unknown> Yes 99 Yes leoandloui
    Infra <unknown> No 20 Yes optimumwifi
    Infra <unknown> Yes 38 Yes WU-TANG LAN
    Infra <unknown> Yes 51 Yes IRA-HP_Network
    Infra <unknown> Yes 28 Yes NETGEAR36
    Infra g Yes 23 Yes verizon
    Infra <unknown> Yes 38 Yes Andrew
    Infra g No 28 Yes linksys
    Infra <unknown> Yes 30 Yes PeaceHouse
    Infra <unknown> Yes 21 Yes lpdoughboi
    Infra <unknown> Yes 23 Yes BlueDolphin
    Infra <unknown> Yes 23 Yes CFF832
    Infra <unknown> Yes 30 Yes XIMO
    Infra <unknown> No 23 Yes BlueDolphin-guest
    Infra g Yes 15 Yes 11FX03005801
    Infra g Yes 23 Yes Arrow_Iroquois
    Infra <unknown> Yes 15 Yes RabbitHole (Guest)
    Infra <unknown> Yes 16 Yes WNJPG
    Infra <unknown> Yes 15 Yes RabbitHole
    Infra <unknown> Yes 21 Yes MARK-PC_Network1
    Infra <unknown> Yes 18 Yes Marinos
    Infra <unknown> Yes 16 Yes netgear

    List of preferred networks: 3 item(s)
    Profile: KSHJ8
    SSID: KSHJ8
    SSID length: 5
    Connection mode: Infra
    Security: Yes
    Set by group policy: No
    Connect even if network is not broadcasting: No
    Connectable: No
    Reason: 0x00028002
    Profile: Min
    SSID: Min
    SSID length: 3
    Connection mode: Infra
    Security: Yes
    Set by group policy: No
    Connect even if network is not broadcasting: No
    Connectable: No
    Reason: 0x00028002
    Profile: leoandloui
    SSID: leoandloui
    SSID length: 10
    Connection mode: Infra
    Security: Yes
    Set by group policy: No
    Connect even if network is not broadcasting: No
    Connectable: Yes

    Information for Connection ID 10
    Connection started at: 2014-03-23 20:27:00-931
    Auto Configuration ID: 9
    Profile: leoandloui
    SSID: leoandloui
    SSID length: 10
    Connection mode: Infra
    Security: Yes
    Pre-Association and Association
    Connectivity settings provided by hardware manufacturer (IHV): No
    Security settings provided by hardware manufacturer (IHV): No
    Profile matches network requirements: Success
    Pre-association status: Success
    Association status: Success
    Last AP: 00-23-69-d9-43-16
    Security and Authentication
    Configured security type: Open
    Configured encryption type: WEP
    802.1X protocol: No
    Key exchange initiated: Yes
    Unicast key received: No
    Multicast key received: No
    Number of security packets received: 0
    Number of security packets sent: 0
    Security attempt status: Success
    Connectivity
    Packet statistics
    Ndis Rx: 12
    Ndis Tx: 126
    Unicast decrypt success: 9
    Multicast decrypt success: 0
    Unicast decrypt failure: 0
    Multicast decrypt failure: 0
    Rx success: 908
    Rx failure: 0
    Tx success: 249
    Tx failure: 6
    Tx retry: 42
    Tx multiple retry: 40
    Tx max lifetime exceeded: 0
    Tx ACK failure: 468
    Roaming history: 3 item(s)
    Times: 2014-03-23 20:27:38-405
    Roamed from BSSID: 00-23-69-d9-43-16
    Reason: 0x00000001
    Times: 2014-03-23 20:27:37-792
    Roamed from BSSID: 00-23-69-d9-43-16
    Reason: 0x00000001
    Times: 2014-03-23 20:27:35-641
    Roamed from BSSID: 00-23-69-d9-43-16
    Reason: 0x00000001

    Information for Auto Configuration ID 8

    List of visible networks: 20 item(s) total, 20 item(s) displayed
    BSS Type PHY Security Signal(RSSI) Compatible SSID
    ------------------------------------------------------------------------------
    Infra g Yes 46 Yes El Internet
    Infra <unknown> Yes 99 Yes leoandloui
    Infra <unknown> No 20 Yes optimumwifi
    Infra <unknown> Yes 50 Yes WU-TANG LAN
    Infra <unknown> Yes 51 Yes IRA-HP_Network
    Infra <unknown> Yes 25 Yes NETGEAR36
    Infra g Yes 23 Yes verizon
    Infra <unknown> Yes 38 Yes Andrew
    Infra g No 18 Yes linksys
    Infra <unknown> Yes 28 Yes PeaceHouse
    Infra <unknown> Yes 21 Yes lpdoughboi
    Infra <unknown> Yes 21 Yes BlueDolphin
    Infra <unknown> Yes 21 Yes CFF832
    Infra <unknown> Yes 28 Yes XIMO
    Infra <unknown> No 20 Yes BlueDolphin-guest
    Infra g Yes 15 Yes 11FX03005801
    Infra g Yes 26 Yes Arrow_Iroquois
    Infra <unknown> Yes 18 Yes RabbitHole (Guest)
    Infra <unknown> Yes 18 Yes WNJPG
    Infra <unknown> Yes 16 Yes RabbitHole

    List of preferred networks: 3 item(s)
    Profile: KSHJ8
    SSID: KSHJ8
    SSID length: 5
    Connection mode: Infra
    Security: Yes
    Set by group policy: No
    Connect even if network is not broadcasting: No
    Connectable: No
    Reason: 0x00028002
    Profile: Min
    SSID: Min
    SSID length: 3
    Connection mode: Infra
    Security: Yes
    Set by group policy: No
    Connect even if network is not broadcasting: No
    Connectable: No
    Reason: 0x00028002
    Profile: leoandloui
    SSID: leoandloui
    SSID length: 10
    Connection mode: Infra
    Security: Yes
    Set by group policy: No
    Connect even if network is not broadcasting: No
    Connectable: Yes

    Information for Connection ID 9
    Connection started at: 2014-03-23 20:26:23-356
    Auto Configuration ID: 8
    Profile: leoandloui
    SSID: leoandloui
    SSID length: 10
    Connection mode: Infra
    Security: Yes
    Pre-Association and Association
    Connectivity settings provided by hardware manufacturer (IHV): No
    Security settings provided by hardware manufacturer (IHV): No
    Profile matches network requirements: Success
    Pre-association status: Success
    Association status: Success
    Last AP: 00-23-69-d9-43-16
    Security and Authentication
    Configured security type: Open
    Configured encryption type: WEP
    802.1X protocol: No
    Key exchange initiated: Yes
    Unicast key received: No
    Multicast key received: No
    Number of security packets received: 0
    Number of security packets sent: 0
    Security attempt status: Success
    Connectivity
    Packet statistics
    Ndis Rx: 0
    Ndis Tx: 0
    Unicast decrypt success: <unknown>
    Multicast decrypt success: <unknown>
    Unicast decrypt failure: <unknown>
    Multicast decrypt failure: <unknown>
    Rx success: <unknown>
    Rx failu
    [​IMG]
    Diagnostics Information (Wireless Connectivity)
    Details about wireless connectivity diagnosis:

    For complete information about this session see the wireless connectivity information event.

    Helper Class: Auto Configuration
    Initialize status: Success

    Information for connection being diagnosed
    Interface GUID: c90e68ad-c8de-4c46-b042-8a5f2cdbd930
    Interface name: Intel(R) Centrino(R) Wireless-N 2230
    Interface type: Native WiFi

    Result of diagnosis: There may be problem




    [​IMG]
    Diagnostics Information (Wireless Network Adapter)
    Details about wireless network adapter diagnosis:

    For complete information about this session see the wireless connectivity information event.

    Helper Class: Native WiFi MSM
    Initialize status: Success

    Information for connection being diagnosed
    Interface GUID: c90e68ad-c8de-4c46-b042-8a5f2cdbd930
    Interface name: Intel(R) Centrino(R) Wireless-N 2230
    Interface type: Native WiFi
    Profile: leoandloui
    SSID: leoandloui
    SSID length: 10
    Connection mode: Infra
    Security: Yes
    Connect even if network is not broadcasting: No

    Result of diagnosis: Problem found

    Root cause:
    This computer is continuously switching between two or more wireless routers or access points

    Detailed root cause:
    Excessive roaming (between access points, within a profile or a preferred network)

    Repair option:
    Select one preferred network
    Windows Help and Support can provide more information about how to prevent your computer from continuously switching between wireless routers or access points.


    [​IMG]
    Network Diagnostics Log
    File Name: 13DE63ED-6068-4B38-9A82-613DAD41742D.Diagnose.0.etl
    [​IMG]
    Other Networking Configuration and Logs
    File Name: NetworkConfiguration.cab
    Collection information
    Computer Name: LEO-PC
    Windows Version:
    6.1
    Architecture:
    amd64
    Time:
    Sunday, March 23, 2014 8:28:19 PM
    Publisher details

    [​IMG]
    Windows Network Diagnostics
    Detects problems with network connectivity.
    Package Version:
    1.0
    Publisher:
    Microsoft Windows
    Network Adapter
    Troubleshoot Ethernet, wireless, or other network adapters.
    Package Version:
    1.0
    Publisher:
     

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