Windows 8.1 Crashes when I right click at a specific area.

Discussion in 'Windows 8 Help and Support' started by Windowsar, Nov 15, 2014.

  1. Windowsar

    Windowsar New Member

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    Greetings everyone.

    Recently I've noticed that I'm having an issue that explorer.exe crashes when I right click inside "My PC" to be specific here:

    [​IMG]
     
    #1 Windowsar, Nov 15, 2014
    Last edited: Nov 17, 2014
  2. ussnorway

    ussnorway Windows Forum Team
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    That’s a safe bet… I assume you didn't make any backups so the next step is to look for the driver that is causing the issue;

    1. [windows key] + [r] and type "dxdiag" (without quotes) and press [enter]… if you get asked about checking the drivers say yes.

    Screenshot (47).

    This gives you a system report that can find errors as well as tell you where to look for them… you can also save the file which is a nice extra.

    2. Un-install all the extra software until you;

    a. Are back to basic windows or

    b. Have found which program corrupted your shell files.
     
  3. Windowsar

    Windowsar New Member

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    Im sorry I didn't understand you, "Check for WHQL digital signatures" is already ticked.
    Im not receiving any errors from dxdiag nor the next pages.
    How can I disable the service causing this issue? and If I disabled it would it fix it?
    Will uninstalling each program one by one help me determine which app is causing this?

    Thanks.
     
  4. ussnorway

    ussnorway Windows Forum Team
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    Then your drivers should be correct... I beleave (at this point) you have installed software that wants to add something to the right click manu.

    Do not disable any survice.
    Yes that is the best way to go... you have not told us what is installed so all I can say is work backwards i.e. sort by time of install.
     
  5. Windowsar

    Windowsar New Member

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    I used CCleaner to disable everything in my "Context Menu", enabling them one by one.
    Turned out to be "Spybot - Search & Destroy" context making my explorer.exe crash.

    Fixed, thanks.
     

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