Windows 8.1 stuck in loop

#21
Sorry to bombard u with all of this. As I can see I'm not too technical. But I am trying hard. I thought I would buy a new computer with updated windows so my son could do his school work!!!! How wrong was I!!!!
 


#22
Are u in The UK??
 


#23
Off to bed now. Will leave it running its now gone up to 95%
 


ussnorway

Windows Forum Team
Staff member
Premium Supporter
#24
Are u in The UK??
Australia... come on over and we can sit on the beach whilst we fix this?

Have you got your hands on a windows 8 or 8.1.1 install iso/ disc yet?
 


#25
Lol I would love to come over and sit on the beach . Have been once to Australia in 1992. It was awesome.

Have spoken to dell today they are sending a Windows 8 Disk.

Speak soon
 


#26
Received from dell recovery windows 8 disk. What next??
 


ussnorway

Windows Forum Team
Staff member
Premium Supporter
#27
Not to be picky, I advised you to download a genuine windows iso from Microsoft but as you have a dell recovery disc then we might as well give it a go.

On a bootable system;

http://player.ooyala.com/iframe.htm...s[optionname]=value&options[optionname]=value...

Not bootable;


Dell claims the recovery disc can keep your personal files… my personal experience having tried this three times for different clients is that the recovery disc will crash if you try to keep files but generally works when a straight factory reset is used.

I'm not a fan because this requires you to take the 'leap of faith' and will format your system… even if it doesn't work you can still download a Microsoft iso and try that instead but please do that BEFORE you format unless you have a different computer that can go to the net.
 


#28
Hi thanks very much for your help. I rang Microsoft they sent me a window 8 disk. I refreshed system and reinstalled windows. Am now up and running. Thanks again
 


ussnorway

Windows Forum Team
Staff member
Premium Supporter
#29
Good luck with it mate and thanks for letting us know.

p.s. Please invest in a backup image so next time doesn't turn into a major issue... I use Acronis true image or there are some free options. DON'T use the Microsoft backup software... it is total shit!
 


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