Windows 8 freeze/hang (no BSOD)

Discussion in 'Windows 8 Blue Screen of Death (BSOD)' started by kerrigjl, Feb 18, 2013.

  1. kerrigjl

    kerrigjl New Member

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    OK, new to the site, but I'm asking for help, as I have an annoying problem - I installed Windows 8 on Jan 28 and finally got my computer back to *just* the way I like it about a week later. Since then, I have had random freezes/reboots (no BSOD) every couple of hours. The screen will completely lock up (no input response, videos will freeze, etc.), and then the computer will reboot itself after a seemingly random period of time (or I power cycle it). It's to the point that I can't use it for anything productive, for fear of losing my work (I'm typing this in Notepad and saving after every sentence). It doesn't tie into using any certain program, and it'll even happen on a fresh reboot (all I do is move the mouse).

    Again, no BSOD so no error codes there. I've checked the event logger, and all I can find are entries such as, "The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly" or "The previous system shutdown at 3:15:18 PM on 2/16/2013 was unexpected."

    I've updated all drivers, BIOS, and Windows. I selectively disabled every startup item and service to no avail; however, I did notice that it doesn't happen in safe mode (with networking). Short of reformatting and trying again, help?

    Updated all in profile, but summary:
    Windows 8 Pro x64 with Media Center
    Intel i7-2600K @ 3.4GHZ (stock)
    Asus P8P67 Pro, BIOS 3602
    8gb g-skill ripjaw x
    Enermax ERV1020EWT 1120W peak
    Network card on mobo
    Western Digital Disk Drives
    Toshiba Disk Drives (added since problem started)
    AMD Radeon 6970 (stock)
    Optiarc BD-RW BD-5300S
    HL-DT-ST DVDRAM GH22NS50
    Corsair C300
    Logitech Webcam 600
    Canon iP2600
    Lexmark X6100

    View attachment W7F_18-02-2013.zip
     
  2. kemical

    kemical Windows Forum Admin
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    Hi,

    first apologies for not answering sooner but I had a few issues myself yesterday. Thank you for the information but may I ask was your install an upgrade or a clean/custom install? Also if you burnt the iso to disk how fast did you burn it? Anything over 4x leads to issues and a clean or custom install is always preferable to an upgrade install.

    Checking through your drivers I noticed these:

    SiSRaid2 SiSRaid2 Kernel 9/24/2008 1:28:20 PM
    SiSRaid4 SiSRaid4 Kernel 10/1/2008 4:56:04 PM

    Basically a miniport storage driver. These really need updating as they are too old.
     
  3. kerrigjl

    kerrigjl New Member

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    It was a clean install; the ISO was burnt at 16x.

    I'll see if I can find an update to the RAID drivers mentioned above!
     
  4. kerrigjl

    kerrigjl New Member

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    On SiS's website, the most recent thing I can find is from 2007:

    "SiS RAID driver package
    File Name raid411a.zip
    Version v 4.11a
    Release Date 2007-02-08
    Support Products
    SiS965 , SiS965L , SiS966 , SiS966L , SiS964 , SiS968 ,
    File Size 11,563KB
    Support OS Windows Vista Basic/Premium , Windows 2000 , Windows 98 , Windows 98 SE , Windows ME , Windows XP , Windows XP 64-Bit Edition , Windows Server 2003 , Windows Server 2003 64-Bit Version ,"

    Any leads on where a more updated version might live?
     
  5. kemical

    kemical Windows Forum Admin
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    Unfortunately not but it may help if you un-installed those drivers and then re-installed them under compatibility mode.. It might not do anything but worth a try i guess.
     
  6. kerrigjl

    kerrigjl New Member

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    Still freezing :apologetic:
     
  7. kemical

    kemical Windows Forum Admin
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    In the past we've noticed users having issues using disks burnt any faster than 4x. Personally I'd reburn the iso, back up and re-install. In fact if you right click on the iso and click 'burn to disk' you'll see that it will burn at that speed. No need to use a third party app.
     
    #7 kemical, Feb 20, 2013
    Last edited by a moderator: Feb 20, 2013
  8. kerrigjl

    kerrigjl New Member

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    That'll be my project for Sunday; I'll let y'all know how it goes!
     
  9. kerrigjl

    kerrigjl New Member

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    So, as I was preparing to reformat, I broke my RAID (set up in Windows as mirroring, so not a true RAID, I guess)... and then I realized that the freezing had stopped. I put the RAID back together, and the freezing restarted. Broke the RAID, and the freezing stopped.

    Thinking it might be Window's mirroring, I then set up the RAID through the BIOS/RAID controller, and the freezing started. Broke the RAID through the BIOS and the freezing stopped.

    Obviously, something about mirroring/RAID 1 is causing my hangups/freezes. Any thoughts on how to figure out why (from the previously posted file, or I can post a new one if necessary) so that I can use my RAID?
     
  10. usasma

    usasma Fantastic Member
    Microsoft Community Contributor

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    I'd strongly suggest that this is the problem:
    A solution would be obtaining a Win8 compatible RAID card.
     
  11. Drew

    Drew Banned

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    I'll 2nd that.

    Cheers,
    Drew
    Win8Logo (2013_02_06 10_30_24 UTC).
     
  12. kerrigjl

    kerrigjl New Member

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    I emailed Asus to see if they plan on addressing this in an update; if not, I guess a RAID controller via PCI is the only option
     
  13. Drew

    Drew Banned

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    I trust you will share w/ us the response from ASUS... or anything else further on this.

    Cheers,
    Drew
    Win8Logo (2013_02_06 10_30_24 UTC).
     
  14. kerrigjl

    kerrigjl New Member

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    Of course!
     
  15. kerrigjl

    kerrigjl New Member

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    And their reply:

    "Thank you for contacting ASUS Customer Service.

    My name is Carter and it's my pleasure to help you with your problem.

    I am afraid to say this board doesn't officially support the Windows 8, so there are no raid driver for Windows 8 for this board on our website.
    Sorry for the inconvenience.

    If you continue to experience issues in the future, please do not hesitate
    to contact us.

    Best Regard
    Carter"
     
  16. kerrigjl

    kerrigjl New Member

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    The hangs started happening again even without a RAID, so I reformatted back to Win7, re-burned Win8 at 4x, and reinstalled... and the hangs continued. So I gave up.

    Last night, I upgraded to an ASRock Z77 Extreme 6 mobo with a i7 3770k and things seem much more stable so far.

    Just wanted to give an update.
     
  17. Drew

    Drew Banned

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    Cool, good news. Thanks for the update.

    Cheers,
    Drew
    Win8Logo (2013_02_06 10_30_24 UTC).
     

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