Windows 8 Supervisor password reset

Discussion in 'Windows 8 Help and Support' started by Billjohn, Jul 21, 2014.

  1. Billjohn

    Billjohn New Member

    Jul 21, 2014
    Likes Received:
    I had occasion to employ Toshiba to remove some malware from a Toshiba Satellite laptop. Some time later I needed to uninstall an Ap and discovered there was need for a Supervisor password. I am assuming the tech set that up (why?) as I had installed considerable Aps earlier without needing a password. I logged on to the Toshiba Tech chat, explained the situation and was told "So Sorry" with no help in resetting.

    How can I reset the Administrator password to none required?
  2. MikeHawthorne

    MikeHawthorne Essential Member
    Microsoft Community Contributor

    May 25, 2009
    Likes Received:

    This seems to be a Toshiba specific issue.

    Apparently they have a utility that allows them to add a second "Supervisor" password in the bios, in addition to the Administrator password.

    There doesn't seem to be any easy way to get rid of this if you don't know what the password is.

    Here's a video that shows how to do it, I'm not recommending you try this, but it's the only way that I've found so far.

    Maybe someone else here knows if it's really safe to do this, or has another answer?

    #2 MikeHawthorne, Jul 22, 2014
    Last edited: Jul 22, 2014

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