Windows 11 Windows Crashing every time laptop is idle for around 10 min

[pyrole2002]

Faulting application name: xTendUtility.exe, version: 2.0.11.0, time stamp: 0x60ab4729
Faulting module name: xTendUtility.exe, version: 2.0.11.0, time stamp: 0x60ab4729
Exception code: 0xc0000409
Fault offset: 0x000000000004cabd
Faulting process id: 0x0x2098
Faulting application start time: 0x0x1D9AB3397BA5BF5
Faulting application path: C:\Windows\System32\drivers\RivetNetworks\Killer\xTendUtility.exe
Faulting module path: C:\Windows\System32\drivers\RivetNetworks\Killer\xTendUtility.exe
Report Id: 67425674-64d8-4181-b8e6-b9c7ad6db666
Faulting package full name:
Faulting package-relative application ID:

The above was what I found as error in the windows crash log.

 

[Neemobeer]

VIDEO - How to ask for help with a BSOD problem

If you wish someone to assist you with BSOD this is the procedure: Download, extract and run the W7F Diagnostic Tool by right clicking on the W7F Diagnostic Tool executable and choosing Run as administrator . Click on Grab All . When done, go to your desktop --> Right Click on "W7F_folder -->...

windowsforum.com

 

[pyrole2002]

VIDEO - How to ask for help with a BSOD problem

If you wish someone to assist you with BSOD this is the procedure: Download, extract and run the W7F Diagnostic Tool by right clicking on the W7F Diagnostic Tool executable and choosing Run as administrator . Click on Grab All . When done, go to your desktop --> Right Click on "W7F_folder -->...

windowsforum.com

Its not BSOD my laptop just shutsdown unexpectedlyl without any direct indication of an error.
I manually opened the event viewer to see the crash log but couldn't make sense of anything there.

 

[Neemobeer]

I would wager either a heating problem or power problem then. More likely heat if the timing is consistent.

Power could also be as simple as you have the computer set to hibernate in x minutes.

 

[pyrole2002]

I would wager either a heating problem or power problem then. More likely heat if the timing is consistent.

Power could also be as simple as you have the computer set to hibernate in x minutes.

im pretty sure its neither heating nor power problem.
its definitely not hibernating.
im a gamer and keep track of my laptop temperatures and its really in the normal range.
i use an external monitor only and keep my laptop screen off and i have a gut feeling its some software problem. (something is defintely crashing)

 

[Neemobeer]

Did you look at your power config?

powercfg /q

Also when it shuts off does it looks like a normal shutdown process or does it just power off instantly?

 

[pyrole2002]

Did you look at your power config?

powercfg /q

Also when it shuts off does it looks like a normal shutdown process or does it just power off instantly?

Ok so what happens is my monitor goes black after some idle time (as set in power options after few idle min the screen turns off)
It isn't sleep just blanked out. because my keyboard rgb is still on.

Now if i try to wakeup my system by pressing some keyboard keys then it doesnt wakeup and in like 30 sec the rgb turns off (meaning laptop has shutdown)
Then i have to press power button of laptop to turn it on again.
At no time do i see any sort of error or warning.

Here is output of powercfg /q

Power Scheme GUID: 381b4222-f694-41f0-9685-ff5bb260df2e (Balanced)
GUID Alias: SCHEME_BALANCED
Subgroup GUID: fea3413e-7e05-4911-9a71-700331f1c294 (Settings belonging to no subgroup)
GUID Alias: SUB_NONE
Power Setting GUID: 5e6272be-0ea2-482c-af74-d665cea3c71b (AlienFX)
Possible Setting Index: 000
Possible Setting Friendly Name: Off
Possible Setting Index: 001
Possible Setting Friendly Name: On
Current AC Power Setting Index: 0x00000001
Current DC Power Setting Index: 0x00000001

Subgroup GUID: 0012ee47-9041-4b5d-9b77-535fba8b1442 (Hard disk)
GUID Alias: SUB_DISK
Power Setting GUID: 6738e2c4-e8a5-4a42-b16a-e040e769756e (Turn off hard disk after)
GUID Alias: DISKIDLE
Minimum Possible Setting: 0x00000000
Maximum Possible Setting: 0xffffffff
Possible Settings increment: 0x00000001
Possible Settings units: Seconds
Current AC Power Setting Index: 0x0000001e
Current DC Power Setting Index: 0x0000001e

Subgroup GUID: 02f815b5-a5cf-4c84-bf20-649d1f75d3d8 (Internet Explorer)
Power Setting GUID: 4c793e7d-a264-42e1-87d3-7a0d2f523ccd (JavaScript Timer Frequency)
Possible Setting Index: 000
Possible Setting Friendly Name: Maximum Power Savings
Possible Setting Index: 001
Possible Setting Friendly Name: Maximum Performance
Current AC Power Setting Index: 0x00000001
Current DC Power Setting Index: 0x00000000

Subgroup GUID: 0d7dbae2-4294-402a-ba8e-26777e8488cd (Desktop background settings)
Power Setting GUID: 309dce9b-bef4-4119-9921-a851fb12f0f4 (Slide show)
Possible Setting Index: 000
Possible Setting Friendly Name: Available
Possible Setting Index: 001
Possible Setting Friendly Name: Paused
Current AC Power Setting Index: 0x00000000
Current DC Power Setting Index: 0x00000001

Subgroup GUID: 19cbb8fa-5279-450e-9fac-8a3d5fedd0c1 (Wireless Adapter Settings)
Power Setting GUID: 12bbebe6-58d6-4636-95bb-3217ef867c1a (Power Saving Mode)
Possible Setting Index: 000
Possible Setting Friendly Name: Maximum Performance
Possible Setting Index: 001
Possible Setting Friendly Name: Low Power Saving
Possible Setting Index: 002
Possible Setting Friendly Name: Medium Power Saving
Possible Setting Index: 003
Possible Setting Friendly Name: Maximum Power Saving
Current AC Power Setting Index: 0x00000000
Current DC Power Setting Index: 0x00000002

Subgroup GUID: 238c9fa8-0aad-41ed-83f4-97be242c8f20 (Sleep)
GUID Alias: SUB_SLEEP
Power Setting GUID: 29f6c1db-86da-48c5-9fdb-f2b67b1f44da (Sleep after)
GUID Alias: STANDBYIDLE
Minimum Possible Setting: 0x00000000
Maximum Possible Setting: 0xffffffff
Possible Settings increment: 0x00000001
Possible Settings units: Seconds
Current AC Power Setting Index: 0x00001c20
Current DC Power Setting Index: 0x000004b0

Power Setting GUID: 94ac6d29-73ce-41a6-809f-6363ba21b47e (Allow hybrid sleep)
GUID Alias: HYBRIDSLEEP
Possible Setting Index: 000
Possible Setting Friendly Name: Off
Possible Setting Index: 001
Possible Setting Friendly Name: On
Current AC Power Setting Index: 0x00000001
Current DC Power Setting Index: 0x00000001

Power Setting GUID: 9d7815a6-7ee4-497e-8888-515a05f02364 (Hibernate after)
GUID Alias: HIBERNATEIDLE
Minimum Possible Setting: 0x00000000
Maximum Possible Setting: 0xffffffff
Possible Settings increment: 0x00000001
Possible Settings units: Seconds
Current AC Power Setting Index: 0x00000000
Current DC Power Setting Index: 0x7fffffff

Power Setting GUID: bd3b718a-0680-4d9d-8ab2-e1d2b4ac806d (Allow wake timers)
GUID Alias: RTCWAKE
Possible Setting Index: 000
Possible Setting Friendly Name: Disable
Possible Setting Index: 001
Possible Setting Friendly Name: Enable
Possible Setting Index: 002
Possible Setting Friendly Name: Important Wake Timers Only
Current AC Power Setting Index: 0x00000001
Current DC Power Setting Index: 0x00000000

Subgroup GUID: 2a737441-1930-4402-8d77-b2bebba308a3 (USB settings)
Power Setting GUID: 48e6b7a6-50f5-4782-a5d4-53bb8f07e226 (USB selective suspend setting)
Possible Setting Index: 000
Possible Setting Friendly Name: Disabled
Possible Setting Index: 001
Possible Setting Friendly Name: Enabled
Current AC Power Setting Index: 0x00000001
Current DC Power Setting Index: 0x00000001

Subgroup GUID: 44f3beca-a7c0-460e-9df2-bb8b99e0cba6 (Intel(R) Graphics Settings)
Power Setting GUID: 3619c3f2-afb2-4afc-b0e9-e7fef372de36 (Intel(R) Graphics Power Plan)
Possible Setting Index: 000
Possible Setting Friendly Name: Maximum Battery Life
Possible Setting Index: 001
Possible Setting Friendly Name: Balanced
Possible Setting Index: 002
Possible Setting Friendly Name: Maximum Performance
Current AC Power Setting Index: 0x00000001
Current DC Power Setting Index: 0x00000001

Subgroup GUID: 4f971e89-eebd-4455-a8de-9e59040e7347 (Power buttons and lid)
GUID Alias: SUB_BUTTONS
Power Setting GUID: a7066653-8d6c-40a8-910e-a1f54b84c7e5 (Start menu power button)
GUID Alias: UIBUTTON_ACTION
Possible Setting Index: 000
Possible Setting Friendly Name: Sleep
Possible Setting Index: 001
Possible Setting Friendly Name: Hibernate
Possible Setting Index: 002
Possible Setting Friendly Name: Shut down
Current AC Power Setting Index: 0x00000000
Current DC Power Setting Index: 0x00000000

Subgroup GUID: 501a4d13-42af-4429-9fd1-a8218c268e20 (PCI Express)
GUID Alias: SUB_PCIEXPRESS
Power Setting GUID: ee12f906-d277-404b-b6da-e5fa1a576df5 (Link State Power Management)
GUID Alias: ASPM
Possible Setting Index: 000
Possible Setting Friendly Name: Off
Possible Setting Index: 001
Possible Setting Friendly Name: Moderate power savings
Possible Setting Index: 002
Possible Setting Friendly Name: Maximum power savings
Current AC Power Setting Index: 0x00000002
Current DC Power Setting Index: 0x00000002

Subgroup GUID: 54533251-82be-4824-96c1-47b60b740d00 (Processor power management)
GUID Alias: SUB_PROCESSOR
Power Setting GUID: 893dee8e-2bef-41e0-89c6-b55d0929964c (Minimum processor state)
GUID Alias: PROCTHROTTLEMIN
Minimum Possible Setting: 0x00000000
Maximum Possible Setting: 0x00000064
Possible Settings increment: 0x00000001
Possible Settings units: %
Current AC Power Setting Index: 0x00000005
Current DC Power Setting Index: 0x00000005

Power Setting GUID: bc5038f7-23e0-4960-96da-33abaf5935ec (Maximum processor state)
GUID Alias: PROCTHROTTLEMAX
Minimum Possible Setting: 0x00000000
Maximum Possible Setting: 0x00000064
Possible Settings increment: 0x00000001
Possible Settings units: %
Current AC Power Setting Index: 0x00000064
Current DC Power Setting Index: 0x00000064

Subgroup GUID: 7516b95f-f776-4464-8c53-06167f40cc99 (Display)
GUID Alias: SUB_VIDEO
Power Setting GUID: 3c0bc021-c8a8-4e07-a973-6b14cbcb2b7e (Turn off display after)
GUID Alias: VIDEOIDLE
Minimum Possible Setting: 0x00000000
Maximum Possible Setting: 0xffffffff
Possible Settings increment: 0x00000001
Possible Settings units: Seconds
Current AC Power Setting Index: 0x00000708
Current DC Power Setting Index: 0x0000012c

Power Setting GUID: aded5e82-b909-4619-9949-f5d71dac0bcb (Display brightness)
GUID Alias: VIDEONORMALLEVEL
Minimum Possible Setting: 0x00000000
Maximum Possible Setting: 0x00000064
Possible Settings increment: 0x00000001
Possible Settings units: %
Current AC Power Setting Index: 0x00000064
Current DC Power Setting Index: 0x00000064

Power Setting GUID: f1fbfde2-a960-4165-9f88-50667911ce96 (Dimmed display brightness)
Minimum Possible Setting: 0x00000000
Maximum Possible Setting: 0x00000064
Possible Settings increment: 0x00000001
Possible Settings units: %
Current AC Power Setting Index: 0x00000032
Current DC Power Setting Index: 0x00000032

Power Setting GUID: fbd9aa66-9553-4097-ba44-ed6e9d65eab8 (Enable adaptive brightness)
GUID Alias: ADAPTBRIGHT
Possible Setting Index: 000
Possible Setting Friendly Name: Off
Possible Setting Index: 001
Possible Setting Friendly Name: On
Current AC Power Setting Index: 0x00000000
Current DC Power Setting Index: 0x00000000

Subgroup GUID: 9596fb26-9850-41fd-ac3e-f7c3c00afd4b (Multimedia settings)
Power Setting GUID: 03680956-93bc-4294-bba6-4e0f09bb717f (When sharing media)
Possible Setting Index: 000
Possible Setting Friendly Name: Allow the computer to sleep
Possible Setting Index: 001
Possible Setting Friendly Name: Prevent idling to sleep
Possible Setting Index: 002
Possible Setting Friendly Name: Allow the computer to enter Away Mode
Current AC Power Setting Index: 0x00000001
Current DC Power Setting Index: 0x00000000

Power Setting GUID: 10778347-1370-4ee0-8bbd-33bdacaade49 (Video playback quality bias)
Possible Setting Index: 000
Possible Setting Friendly Name: Video playback power-saving bias
Possible Setting Index: 001
Possible Setting Friendly Name: Video playback performance bias
Current AC Power Setting Index: 0x00000001
Current DC Power Setting Index: 0x00000000

Power Setting GUID: 34c7b99f-9a6d-4b3c-8dc7-b6693b78cef4 (When playing video)
Possible Setting Index: 000
Possible Setting Friendly Name: Optimize video quality
Possible Setting Index: 001
Possible Setting Friendly Name: Balanced
Possible Setting Index: 002
Possible Setting Friendly Name: Optimize power savings
Current AC Power Setting Index: 0x00000000
Current DC Power Setting Index: 0x00000001

Subgroup GUID: e73a048d-bf27-4f12-9731-8b2076e8891f (Battery)
GUID Alias: SUB_BATTERY
Power Setting GUID: 5dbb7c9f-38e9-40d2-9749-4f8a0e9f640f (Critical battery notification)
GUID Alias: BATFLAGSCRIT
Possible Setting Index: 000
Possible Setting Friendly Name: Off
Possible Setting Index: 001
Possible Setting Friendly Name: On
Current AC Power Setting Index: 0x00000001
Current DC Power Setting Index: 0x00000001

Power Setting GUID: 637ea02f-bbcb-4015-8e2c-a1c7b9c0b546 (Critical battery action)
GUID Alias: BATACTIONCRIT
Possible Setting Index: 000
Possible Setting Friendly Name: Do nothing
Possible Setting Index: 001
Possible Setting Friendly Name: Sleep
Possible Setting Index: 002
Possible Setting Friendly Name: Hibernate
Possible Setting Index: 003
Possible Setting Friendly Name: Shut down
Current AC Power Setting Index: 0x00000002
Current DC Power Setting Index: 0x00000002

Power Setting GUID: 8183ba9a-e910-48da-8769-14ae6dc1170a (Low battery level)
GUID Alias: BATLEVELLOW
Minimum Possible Setting: 0x00000000
Maximum Possible Setting: 0x00000064
Possible Settings increment: 0x00000001
Possible Settings units: %
Current AC Power Setting Index: 0x00000006
Current DC Power Setting Index: 0x00000006

Power Setting GUID: 9a66d8d7-4ff7-4ef9-b5a2-5a326ca2a469 (Critical battery level)
GUID Alias: BATLEVELCRIT
Minimum Possible Setting: 0x00000000
Maximum Possible Setting: 0x00000064
Possible Settings increment: 0x00000001
Possible Settings units: %
Current AC Power Setting Index: 0x00000002
Current DC Power Setting Index: 0x00000002

Power Setting GUID: bcded951-187b-4d05-bccc-f7e51960c258 (Low battery notification)
GUID Alias: BATFLAGSLOW
Possible Setting Index: 000
Possible Setting Friendly Name: Off
Possible Setting Index: 001
Possible Setting Friendly Name: On
Current AC Power Setting Index: 0x00000001
Current DC Power Setting Index: 0x00000001

Power Setting GUID: d8742dcb-3e6a-4b3c-b3fe-374623cdcf06 (Low battery action)
GUID Alias: BATACTIONLOW
Possible Setting Index: 000
Possible Setting Friendly Name: Do nothing
Possible Setting Index: 001
Possible Setting Friendly Name: Sleep
Possible Setting Index: 002
Possible Setting Friendly Name: Hibernate
Possible Setting Index: 003
Possible Setting Friendly Name: Shut down
Current AC Power Setting Index: 0x00000000
Current DC Power Setting Index: 0x00000000

Power Setting GUID: f3c5027d-cd16-4930-aa6b-90db844a8f00 (Reserve battery level)
Minimum Possible Setting: 0x00000000
Maximum Possible Setting: 0x00000064
Possible Settings increment: 0x00000001
Possible Settings units: %
Current AC Power Setting Index: 0x00000004
Current DC Power Setting Index: 0x00000004

 

[Neemobeer]

You have turn hard drive off in 30 seconds ( basically sleep) and you have hybrid sleep with is a combo of sleep and hibernate. Some devices such as keyboards and mice don't support sleep so they power off (making it a bit difficult to wake the system) Turn off the hard disk shut off and hybrid sleep and you should be good

 

[pyrole2002]

how do i turnoff hard disk shutoff and hybrid sleep??

 

[Neemobeer]

Easiest way is through Control Panel > Power Options > Change plan settings

 

[pyrole2002]

Easiest way is through Control Panel > Power Options > Change plan settings

I made hard disk shutoff never but didnt find hybrid sleep.... is it the same as sleep?

 

[Neemobeer]

Not quite the same. From an elevated prompt you should be able to run these

powercfg /SETACVALUEINDEX 381b4222-f694-41f0-9685-ff5bb260df2e 238c9fa8-0aad-41ed-83f4-97be242c8f20 94ac6d29-73ce-41a6-809f-6363ba21b47e 0

powercfg /SETDCVALUEINDEX 381b4222-f694-41f0-9685-ff5bb260df2e 238c9fa8-0aad-41ed-83f4-97be242c8f20 94ac6d29-73ce-41a6-809f-6363ba21b47e 0

Then rerun powercfg /q to verify it's off ( 0 )

 

[pyrole2002]

Done lets see if this works.....
Thanks alott brother have a great day

 

[pyrole2002]

Not quite the same. From an elevated prompt you should be able to run these

powercfg /SETACVALUEINDEX 381b4222-f694-41f0-9685-ff5bb260df2e 238c9fa8-0aad-41ed-83f4-97be242c8f20 94ac6d29-73ce-41a6-809f-6363ba21b47e 0

powercfg /SETDCVALUEINDEX 381b4222-f694-41f0-9685-ff5bb260df2e 238c9fa8-0aad-41ed-83f4-97be242c8f20 94ac6d29-73ce-41a6-809f-6363ba21b47e 0

Then rerun powercfg /q to verify it's off ( 0 )

It still turned off again : (

 

[pyrole2002]

Another observation.
I connected a bluetooth speaker to my laptop. So when the laptop went to sleep it was still connected.
When i pressed the keyboard keys to try waking up the laptop, after 30-40 sec the speaker disconnected and rgb turned off meaning that it was this point when the laptop shutdown. And then it automatically restarts.

 

[ussnorway]

is there a 3rd party software running one of the devices mouse, keyboard etc ... something that runs in the background and is programable?

 

[pyrole2002]

is there a 3rd party software running one of the devices mouse, keyboard etc ... something that runs in the background and is programable?

razer mouse so razer software runs in background....

 

[ussnorway]

try uninstalling the software and a different mouse

 

[pyrole2002]

try uninstalling the software and a different mouse

yeah i tried disconnecting the mouse but didn't have any effect. Removed the software from autostarting too.