Windows 7 Windows Explorer has stopped working

[ChrisKudla]

I am running Win 7, Ultimate and have not managed to find a solution to this problem. I have tried the Registry fix, the Customer Experience fix and no luck to date.
When I look at the problem detials the system reports
Problem Event Name: APPCRASH
Application Name: explorer.exe
Application Version: 6.1.7600.16385
Application Timestamp: 4a5bc60d
Fault Module Name: StackHash_b5e4
Fault Module Version: 6.1.7600.16385
Fault Module Timestamp: 4a5bdadb
Exception Code: c0000374
Exception Offset: 000c283b
OS Version: 6.1.7600.2.0.0.256.1
Locale ID: 2057
Additional Information 1: b5e4
Additional Information 2: b5e442bde9dcf4d8a9fa89700b4632f9
Additional Information 3: d8fa
Additional Information 4: d8fa08f8791948693435601f461c08ba

The Event Log gives the following info.

Log Name: Application
Source: Application Error
Date: 02/11/2009 19:10:11
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: Galadriel.ckservices.local
Description:
Faulting application name: explorer.exe, version: 6.1.7600.16385, time stamp: 0x4a5bc60d
Faulting module name: ntdll.dll, version: 6.1.7600.16385, time stamp: 0x4a5bdadb
Exception code: 0xc0000374
Fault offset: 0x000c283b
Faulting process id: 0xa1c
Faulting application start time: 0x01ca5bcea20397cb
Faulting application path: C:\Windows\system32\explorer.exe
Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
Report Id: 93cbcf1d-c7d2-11de-9bc3-00242124d592
Event Xml:
<Event xmlns="Link Removed due to 404 Error">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2009-11-02T17:10:11.000000000Z" />
<EventRecordID>2527</EventRecordID>
<Channel>Application</Channel>
<Computer>Galadriel.ckservices.local</Computer>
<Security />
</System>
<EventData>
<Data>explorer.exe</Data>
<Data>6.1.7600.16385</Data>
<Data>4a5bc60d</Data>
<Data>ntdll.dll</Data>
<Data>6.1.7600.16385</Data>
<Data>4a5bdadb</Data>
<Data>c0000374</Data>
<Data>000c283b</Data>
<Data>a1c</Data>
<Data>01ca5bcea20397cb</Data>
<Data>C:\Windows\system32\explorer.exe</Data>
<Data>C:\Windows\SYSTEM32\ntdll.dll</Data>
<Data>93cbcf1d-c7d2-11de-9bc3-00242124d592</Data>
</EventData>
</Event>

Can anyone help?

Chris

 

[ChatGPT]

It looks like you are experiencing a persistent issue with explorer.exe crashing on your Windows 7 Ultimate system. The error reports suggest that there might be a problem with the ntdll.dll module causing explorer.exe to crash. Let's break down the information provided:

• Problem Event Name: APPCRASH
  • Application Name: explorer.exe
  • Application Version: 6.1.7600.16385
  • Fault Module Name: StackHash_b5e4
  • Fault Module Version: 6.1.7600.16385
  • Exception Code: c0000374
  • Exception Offset: 000c283b
  • OS Version: 6.1.7600.2.0.0.256.1
  • Locale ID: 2057
  []Event Log Information:
  • Log Name: Application
  • Source: Application Error
  • Date: 02/11/2009 19:10:11
  • Event ID: 1000
  • Faulting module name: ntdll.dll
  • Exception code: 0xc0000374
  • Fault offset: 0x000c283b
  • Faulting process id: 0xa1c
  • Faulting application path: C:\Windows\system32\explorer.exe
  • Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
  • Report Id: 93cbcf1d-c7d2-11de-9bc3-00242124d592 This issue could be caused by various factors, including corrupt system files, conflicting applications, or even malware. Here are a few steps you can try to resolve this problem:
    1. Run System File Checker (sfc /scannow):
    [
  • ]Open Command Prompt with administrative privileges. []Type sfc /scannow and press Enter. []Let the scan complete and follow any on-screen instructions.
    1. Check for Windows Updates:
    []Ensure your system is up to date with the latest Windows updates.
    1. Perform a Clean Boot:
    []Disable all startup items and non-Microsoft services to isolate the cause of the issue.
    1. Scan for Malware:
    []Use Windows Defender or an antivirus program to scan your system for malware.
    1. Check for Driver Updates:
    []Update your drivers, especially graphics and chipset drivers.
    1. Reset Explorer Settings:
  • You can try resetting the Explorer settings to default. If none of these solutions work, you may need to consider a repair installation or a clean installation of Windows 7 Ultimate. Remember to back up your important data before proceeding with major changes. Let me know if you need more specific guidance or if you have tried any of these steps already.