Windows Explorer has stopped working

Discussion in 'Windows 7 Help and Support' started by ChrisKudla, Nov 2, 2009.

  1. ChrisKudla

    ChrisKudla New Member

    Joined:
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    I am running Win 7, Ultimate and have not managed to find a solution to this problem. I have tried the Registry fix, the Customer Experience fix and no luck to date.
    When I look at the problem detials the system reports
    Problem Event Name: APPCRASH
    Application Name: explorer.exe
    Application Version: 6.1.7600.16385
    Application Timestamp: 4a5bc60d
    Fault Module Name: StackHash_b5e4
    Fault Module Version: 6.1.7600.16385
    Fault Module Timestamp: 4a5bdadb
    Exception Code: c0000374
    Exception Offset: 000c283b
    OS Version: 6.1.7600.2.0.0.256.1
    Locale ID: 2057
    Additional Information 1: b5e4
    Additional Information 2: b5e442bde9dcf4d8a9fa89700b4632f9
    Additional Information 3: d8fa
    Additional Information 4: d8fa08f8791948693435601f461c08ba

    The Event Log gives the following info.

    Log Name: Application
    Source: Application Error
    Date: 02/11/2009 19:10:11
    Event ID: 1000
    Task Category: (100)
    Level: Error
    Keywords: Classic
    User: N/A
    Computer: Galadriel.ckservices.local
    Description:
    Faulting application name: explorer.exe, version: 6.1.7600.16385, time stamp: 0x4a5bc60d
    Faulting module name: ntdll.dll, version: 6.1.7600.16385, time stamp: 0x4a5bdadb
    Exception code: 0xc0000374
    Fault offset: 0x000c283b
    Faulting process id: 0xa1c
    Faulting application start time: 0x01ca5bcea20397cb
    Faulting application path: C:\Windows\system32\explorer.exe
    Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
    Report Id: 93cbcf1d-c7d2-11de-9bc3-00242124d592
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
    <System>
    <Provider Name="Application Error" />
    <EventID Qualifiers="0">1000</EventID>
    <Level>2</Level>
    <Task>100</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2009-11-02T17:10:11.000000000Z" />
    <EventRecordID>2527</EventRecordID>
    <Channel>Application</Channel>
    <Computer>Galadriel.ckservices.local</Computer>
    <Security />
    </System>
    <EventData>
    <Data>explorer.exe</Data>
    <Data>6.1.7600.16385</Data>
    <Data>4a5bc60d</Data>
    <Data>ntdll.dll</Data>
    <Data>6.1.7600.16385</Data>
    <Data>4a5bdadb</Data>
    <Data>c0000374</Data>
    <Data>000c283b</Data>
    <Data>a1c</Data>
    <Data>01ca5bcea20397cb</Data>
    <Data>C:\Windows\system32\explorer.exe</Data>
    <Data>C:\Windows\SYSTEM32\ntdll.dll</Data>
    <Data>93cbcf1d-c7d2-11de-9bc3-00242124d592</Data>
    </EventData>
    </Event>

    Can anyone help? :confused:

    Chris
     

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