Windows 7 Windows update Service Pack 1 KB976932 not installing

rpjd

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Mar 11, 2011
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Is there any way I can check what is see what is preventing Service Pack 1 KB 976932 from installing on my laptop? My laptop is running fine, all other updates installed normally. Don't know whether its a related issue or not but when I connect my Samsung Galaxy S to my laptop via USB, I get MTP driver install failure. Any suggestions?
 

Solution
Please keep in mind I am not anywhere an expert on this type of stuff.

But it seems like the Background Intelligence Transfer Service (BITS) is unable to find a job to complete a prior download. The log seems to show that you have 8 downloads waiting to be completed. The 80200001 code seems to be saying Windows cannot find those download jobs. I will assume you have a good internet connection and slow traffic is not the problem.

There is also an error code associated with the SP1 update of 0x800f0826. This might mean several things, like it can't install because a prior update did not install. But there is another possibility discussed in both of the links below. You might check to see if anything rings a bell...
Maybe it's because you upgraded instead of doing a clean install. Upgrades frequently have some problems.
Joe
 

If it helps any, I just ran the command on both of my systems. No problems encountered, see attachment.

Do you have the ability to make an image backup?
 

Attachments

  • Capture.GIF
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Since you asked, I researched how to flush the BITS queue using Windows PowerShell. When you list your jobs, you should show 8, 5 of which are the problem and 3 that cannot download because of the first 5.

The commands given will completely flush the queue and hopefully allow for the other jobs to be restarted and completed. I was thinking, if you are considering restoring your system back to its basic install, it won't hurt to try something that might keep you from having to do that.

Go to the Start Menu, All Programs, Accessories, Windows PowerShell and run as admin.

With Window open, type the following commands. You can see the result in the attachment, except for the jobs descriptions. Note, I looked for jobs after doing this and showed none.

import-module bitstransfer
get-bitstransfer
get-bitstransfer | remove-bitstransfer
get-bitstransfer
exit

Last get command just checks for any leftover jobs.

Anyway good luck with your system, whatever you decide to do...
 

Attachments

  • BITS.GIF
    BITS.GIF
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