Windows 10 Your web browser is not using a secure enough connection

Neemobeer

Cloud Security Engineer

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• Oct 23, 2019

• #2

Can you post a screenshot?

A couple of items that come to mind

• Some type of local proxy service
• Malware
• Firewall blocking traffic

 

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sedmeades

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• Oct 23, 2019

• Thread Author
• #3

sedmeades said:

Hi,
I have suddenly started getting issues with websites (eg a failure to connect to Sage Pay from a shopping site) - Chrome and Edge browsers. I believe I am up to date with Windows 10 updates and Chrome is right up to date version, just reinstalled to be sure.

eg -I tried accessing PC World Site just now and I get:

"Your web browser is not using a secure enough connection. To access this website upgrade your web browser or use an alternative which supports TLS 1.2 "

My TLS 1,2 is ticked in settings

I am not a tecky and not fiddled with anything - but recently had a big automatic Window update and a Dell update (Dell Inspiron)

Help!!

Click to expand...

 

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sedmeades

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• Oct 23, 2019

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• #4

thanks Neemobeer - this is what I get when I connect to the LTA site and type in my password

 

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sedmeades

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• Oct 23, 2019

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• #5

this is when I try and connect to PC World - both with Chrome or EDGE

 

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sedmeades

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• Oct 23, 2019

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• #6

Just done an AVG antivirus scan, and no malware detected.

 

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Neemobeer

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• Oct 23, 2019

• #7

Disable AVG and test again.

 

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sedmeades

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• Oct 24, 2019

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• #8

thanks I will try this - I sort of suspected AVG

 

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sedmeades

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• Oct 25, 2019

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• #9

well I am not a tekky just a 62 year old home laptop user - this is the current status of AVG after my attempt at disabling. It has not made any difference to the situation I reported on web site access denial.

 

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sedmeades

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• Oct 25, 2019

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• #10

"user agent" was mentioned on one website (IBM?) - can't remember which one or whether relevant ..?

 

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Jimbo22

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• Oct 25, 2019

• #11

Uninstall AVG.....Once done, MS built in AV will automatically kick in. Then download Malwarebytes free version and run it. Then download Link Removed and run it. Then I would reboot.....see if that doesn't fix it for you.

 

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sedmeades

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• Oct 25, 2019

• Thread Author
• #12

thanks for that. I have noticed I have AVG secure browser available (not noticed or ignored it previously) - but that seems to work fine so far and it has my chrome bookmarks already there

 

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