📎 AI Summary:
This forum thread discusses a user experiencing unexpected game resets while playing Zeno Clash 2 on Steam, without encountering blue screens or warnings. Replies suggest checking for dump files in the Windows Minidump folder to diagnose the issue further. Overall, the community offers guidance on extracting and sharing diagnostic files to help identify potential causes.
jakeb

jakeb

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Thread Author #1
ive never had this problem before can somebody please put my mind at rest to why this has occurred?
i have a fear of playing that game now lol

many thanks guy
 

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jakeb

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Thread Author #141
thanks kem did you see the right files then I uploaded it to the zip folder? I’m guessing I done that right
 

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jakeb

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Thread Author #143
Apart from the said file you said delete because it conflicts with restarts and crashes. Any idea how that file causes such ruckus?
 
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kemical

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#144
It allows the ASUS AI suite to access the bios and make changes to the system. This can often be the cause of many an issue and it's best either removed or updated (removed is best). In fact anything like this needs to be removed as i said earlier suspect everything especially third party drivers or apps.

Do you use any other anti virus other than Defender?
 
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jakeb

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Thread Author #145
just msert now and again, defenders alright but im not going to install that hd audio driver again because that just gave me errors on boot up, luckily i fixed it all from a restore point thank god
 
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kemical

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#146
jakeb said:
just msert now and again
Click to expand...
I'm unsure what you mean?
 

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jakeb

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Thread Author #148
ATK0110 ACPI UTILITY. im also trying to find that in apps and features, i must be blind because i cant see it

An image from 'PC resets itself whilst playing game, then updates'. Windows desktop with multiple software icons and the Apps & features settings window open.
 
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jakeb

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Thread Author #151
where abouts did you find it kemical when you looked through my zipp folder of my pc contents, im most certain that its not in apps and features
 

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kemical

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#152
It may well be in the registry then and i saw it in the the installed drivers.

Have a look for anything called Asus and if your unsure take a screenshot and we'll advise further.
 
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kemical

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#154
Asus AI charger should be removed at least. If I remember correctly that is a possible trouble causer.

See how you go after that. If the issue remains we'll go through it again, as i said this can be a process of elimination.
 
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jakeb

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Thread Author #155
thannk you very much chemical. whats the AI charger for before i remove that id like to know what it breifly does?
 
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kemical

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#156
Charges devices through usb ports
 

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kemical

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#158
Try removing it as a test then. If you still restart then you know thats your issue or try updating it via your support page.
 
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