Windows 10 Anniversary update issue

Hi,
try running these scans and then the troubleshooter:
File scans
Right click on the Start menu icon and from the revealed list choose 'admin command prompt'. Type:
sfc /scannow
press enter and await results

In the same command prompt and after the above scan has finished type:
dism /online /cleanup-image /restorehealth
Press enter and await results (longer this time).

If the first scan found files it could not repair but the second scan is successful, run the first scan again using the same command prompt box and this time it should repair the files found.

Update Troubleshooter
Link Removed

Hi and welcome to the forum

Sorry to hear you are having problems with the AU update. You are not alone! We are seeing lots of issues there, but I personally am not having any. In case kemical's suggestion does not solve your problem, here's a link to a post I did earlier this week for another forum user here with AU update problems: Update Problem and Question.

The biggest thing that causes problems for people on this is failed hardware due to aging of your components, mainly RAM and Hard Drive. So, if the computer in question here did NOT come with W10 pre-installed from the factory on it, and it came with an earlier version of Windows (Vista-W7/W8x) we suggest that you backup all your personal data to external media (if you haven't already done so) before proceeding to test your hardware and then you can apply additional software solutions such as In-Place Upgrade, W10 Reset, W10 Reinstallation, etc.

It's very important to realize, and most users forget this or do not know about it all; hard drives are only designed to last 3 years in desktop PCs and only 2 years in laptops. If you've had your PC since it was new in box, and have never replaced the hard drive, it's very likely (I estimate around 85% chance) it's already failing or failed if the computer is 3 years old or older. W8 computers came out in 2011 (PCs made then are now 5 years old), and W8.1 computers came in 2013 (PCs made then are now 3 years old). This means if your computer came with any earlier version of Windows than W10, it's very likely to have hard drive problems, even if your computer seems to function otherwise normally.

If you decide to attempt to repair this problem yourself, the post I linked you to above, contains step-by-step instructions on how to do this. It also contains the various software solutions such as W10 reset and reinstallation that can repair your OS if it's corrupted at the Registry level. If you are not able to wrap your head around this, you might consider taking your PC into your local licensed Computer Repair Tech and paying him to test your hardware for you, and while it's in the shop you can get an estimate for them to install the latest W10 AU (the September update) and get it working for you and fix the Reboot/Black screen problem.

Let us know how it goes.
<<<BIGBEARJEDI>>>

kemical said:

Hi,
try running these scans and then the troubleshooter:
File scans
Right click on the Start menu icon and from the revealed list choose 'admin command prompt'. Type:
sfc /scannow
press enter and await results

Click to expand...

When I type sfc/ scannow I get the following message:

Another servicing or repair operation is currently running.
Wait for this to finish and run sfc again.

I'm definitely not running any sort of operation.

Make certain your antivirus program is disabled when running the SFC command, retest please.

In the meantime, do you have your personal data backed up yet? While we're waiting to hear back from kemical, I would do that if you haven't already done so. From there, you're going to need to begin hardware testing if the SFC command doesn't come backout without error, or doesn't resolve your problem. Did you read my entire Post??

<<<BBJ>>>

I completed both scans and below are the results. And yes, I backed up everything just after the anniversary update. Since I no longer trust the desktop I've been using my other computer exclusively.