📎 AI Summary:
The user experienced a sudden change in their Hotmail interface, with their folders missing after the appearance of "Outlook Mail (Preview)." A responder explained that the name change from Hotmail to Outlook is a long-standing update, and the preview is an optional new app for Office365, suggesting the user check their direct Outlook.com access. The original poster was surprised by the change but later confirmed that their folders reappeared after interacting with the new interface, and the thread ended on a positive note.
R

RueDeWakenin

New Member
Joined
Nov 4, 2015
Messages
2
Thread Author #1
Today my Hotmail page has been replaced by 'outlook Mail (Preview) '. All the folders I created in Hotmail are missing with the emails they had in them. I did not instigate this change and would like my Hotmail back.
 

Solution
davehc
Have you tried logging in direct to Outlook.com, in your browser? The name changed from Hotmail quite a while ago (About 2years, I think) But for you, it is only a name change.
How did you originally access your account?
As far as I am aware, the preview you see is merely a new app introduced by MS for Office365. You are not obliged to use it. But a user may be able to confirm that.
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davehc

davehc

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5,546
#2
Have you tried logging in direct to Outlook.com, in your browser? The name changed from Hotmail quite a while ago (About 2years, I think) But for you, it is only a name change.
How did you originally access your account?
As far as I am aware, the preview you see is merely a new app introduced by MS for Office365. You are not obliged to use it. But a user may be able to confirm that.
 

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Solution
R

RueDeWakenin

New Member
Joined
Nov 4, 2015
Messages
2
Thread Author #3
It's just like 1984! I posted on here and then went to my mail - and suddenly all the missing folders are there under the Outlook Mail banner. Spoooky.
 

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davehc

davehc

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Joined
May 1, 2008
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5,546
#4
Well, whatever. Glad that is sorted for you!!
 

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