📎 AI Summary:
The thread centers on a user experiencing an error (0x801901f4) when trying to access their Microsoft account mail through the Windows 10 mail app, despite successfully signing in on the webpage. Responders suggest the issue may stem from antivirus or firewall settings, a user profile loading problem, or account synchronization issues across multiple Microsoft accounts. Overall, the users offer troubleshooting advice related to account and device trust settings, but a definitive solution isn't provided, indicating a complex, possibly account-related problem.
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rogerdc

Well-Known Member
Joined
Oct 8, 2015
Messages
9
Thread Author #1

I know this makes no sense whatsoever - but here goes.

I'm sure the microsoft act. pw is valid - whenever i go to a microsoft act. sign in box, it worksHere's what doesn't make any sense: I'm supposed to already have an account. whenever i open the win 10 start menu and click on "mail", i get a big blue dialog box with the word "mail" in the upper left and the word "accounts" in the center. under this it says
+ add account. my only option is to click "add account" which opens a new screen - "choose an account" with several options ( microsoft account, outlook.com, exchange, google, etc etc). I want to access my microsoft act. to read my mail so I click on the icon for that. the next screen asks me "pls reenter your PW. i do so (same pw i used to access this comm. site ) and click
"sign in". the next screen is always the "something went wrong" screen with the error code
0x801901f4 error code . i searched this error code pulled up a few hits but still wasn't able to
resolve this issue. i don't know if this is a pw issue, corrupt file or what - however i can go to a microsoft act. sign in screen, enter my credentials and i can access my ms act.

to put it another way - how should i access my mail account - it's obviously not thru the start menu.

any help GREATLY app
roger
 

Solution
ussnorway
rogerdc said:
0x801901f4
Click to expand...

The error code basically means that device failed to sync with the Microsoft server;

Ime the most common cause is that the user has more than 1 Microsoft account and the device is (or was at one point in the past) set to a different account as what you are trying to sync to now…
If this sounds like your issue then log into your main Microsoft id (Link Removed) using a laptop or desktop computer that has already been trusted * to access your online account,
Look under devices and see if this device is there?
An image from 'microsoft act. - why does pw work sometimes and not at'. Find My Phone interface with options to ring, lock, or erase a Lumia 520.

You can trace/ ring a phone if you allow Microsoft to do that and you can remotely disable the device but let's not get ahead of our selves yet.

* if you don't have a trusted system then...
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Neemobeer

Neemobeer

Windows Forum Team
Staff member
Joined
Jul 4, 2015
Messages
8,995
#2
What AV product are you using and does it have firewall capabilities? I believe the error codes can be broken down into two groupings. The 0x can be ignored, the 8### is some kind of sub system or windows component ID and the last 4 digits are the actual error. 01F4 is ERROR_USER_PROFILE_LOAD. User profile cannot be loaded. So the mail application can't load your email account profile possibly. AV could be locking for scanning or it may even be corrupt.
 

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ussnorway

ussnorway

Windows Forum Team
Staff member
Joined
May 22, 2012
Messages
4,597
#3
rogerdc said:
0x801901f4
Click to expand...

The error code basically means that device failed to sync with the Microsoft server;

Ime the most common cause is that the user has more than 1 Microsoft account and the device is (or was at one point in the past) set to a different account as what you are trying to sync to now…
If this sounds like your issue then log into your main Microsoft id (Link Removed) using a laptop or desktop computer that has already been trusted * to access your online account,
Look under devices and see if this device is there?
An image from 'microsoft act. - why does pw work sometimes and not at'. Find My Phone interface with options to ring, lock, or erase a Lumia 520.

You can trace/ ring a phone if you allow Microsoft to do that and you can remotely disable the device but let's not get ahead of our selves yet.

* if you don't have a trusted system then Microsoft will send a code to your email/ phone that you then add in to trust the system... this code is only a one off and good for about an hour
 

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