📎 AI Summary:
The WindowsForum thread discusses an issue with Outlook 2015 crashing after a recent Windows update. Cindy reports troubleshooting steps and identifies a faulty patch, KB 3097877, as the cause, and suggests uninstalling it. Grace initially investigates but doesn't find that update installed; she eventually resolves her problem by performing a full system restore and postponing further updates, expressing her intention to monitor for patches addressing the issue. The overall sentiment is one of troubleshooting and seeking a solution to update-related Outlook instability.
The WindowsForum thread discusses an issue with Outlook 2015 crashing after a recent Windows update. Cindy reports troubleshooting steps and identifies a faulty patch, KB 3097877, as the cause, and suggests uninstalling it. Grace initially investigates but doesn't find that update installed; she eventually resolves her problem by performing a full system restore and postponing further updates, expressing her intention to monitor for patches addressing the issue. The overall sentiment is one of troubleshooting and seeking a solution to update-related Outlook instability.
Solution
Hi Grace! Found the answer! Uninstall update file
KB 3097877. It's a faulty patch.
KB 3097877. It's a faulty patch.
Quick update - I have now run re-installs of Office (Outlook) and repair, downloaded all updates, re-booted, and all the other really basic things I could think of doing. Outlook now gets past the splash screen and shuts down. Help!
Grace Hall
New Member
- Joined
- Nov 11, 2015
- Messages
- 3
Hi,
we also installed this update earlier, and are experiencing the same problems, currently trying to uninstall all the updates.
Come on Windows get a fix out to sort this out.
we also installed this update earlier, and are experiencing the same problems, currently trying to uninstall all the updates.
Come on Windows get a fix out to sort this out.
Grace Hall
New Member
- Joined
- Nov 11, 2015
- Messages
- 3
Hi,
Thanks Cindy but that can't be what's causing the problem for us, looked for the update first, then searched by the KB number, it's not on the latest updates we have. What area did you find it in?
Grace
Thanks Cindy but that can't be what's causing the problem for us, looked for the update first, then searched by the KB number, it's not on the latest updates we have. What area did you find it in?
Grace
Grace Hall
New Member
- Joined
- Nov 11, 2015
- Messages
- 3
Hi,
Decided to try a full system restore, that has worked, so we are now back to where we were. Altered the windows set up so it now has to ask permission to do any updates, will look for fixes to the problem the latest updates caused before we agree to any more.
Thanks for your suggestion, I will keep a look out on the forums for any further information on this issue.
Grace
Decided to try a full system restore, that has worked, so we are now back to where we were. Altered the windows set up so it now has to ask permission to do any updates, will look for fixes to the problem the latest updates caused before we agree to any more.
Thanks for your suggestion, I will keep a look out on the forums for any further information on this issue.
Grace