📎 AI Summary:
The thread discusses a recurring Windows issue where the user's Dell Inspiron 15 3552 freezes randomly, preventing mouse and keyboard interaction, with no driver updates detected. After troubleshooting, the user discovers that disabling the "Turn off this device while the computer is on sleep" option for the Wi-Fi driver resolves the freezes, indicating a driver-related problem. Overall, the sentiment is positive, as the user successfully fixes the issue through this setting adjustment.
NerferMC

NerferMC

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71
Thread Author #1
Once it freezes, I can't move my mouse pointer or keyboard. Only to hard shutdown my PC.
I did not update my drivers. Nothing is shown to windows update settings window. My PC is Dell Inspiron 15 3552.

Driver name: Qualcomm QCA9565 802.11b/g/n
Driver date: April 21, 2017

This just happens randomly. It also occurred on my old laptop (eME528)
 

Solution
NerferMC
codeup said:
Do you need WiFi connection, if not, why not plug the cable from your router directly to your computer and avoid connecting using WiFi.
Click to expand...
I don't have a router port on my laptop. Android/Bluetooth tethering is way too slow.

So you are on Version 10.0.0.352, A02 from Dell website?
Click to expand...
Version 10.0.0.352 (no A02)

Somewhere in the driver, I just turned off the checkbox "Turn off this device while the computer is on sleep" and now, My PC is functioning properly again. No more freezes.
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patcooke

patcooke

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#2
There was a driver update ( Version 10.0.0.352, A02 ) for this device in January this year.
 

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NerferMC

NerferMC

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Thread Author #3
patcooke said:
There was a driver update ( Version 10.0.0.352, A02 ) for this device in January this year.
Click to expand...
Have checked driver updates. No updates found. Even windows update doesn't provide a driver update.
 

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patcooke

patcooke

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#4
So you are on Version 10.0.0.352, A02 from Dell website?
 

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Neemobeer

Neemobeer

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8,995
#5
Running the following in powershell should give you the driver version and device name
Code: 
Get-PnpDevice | ? { ($_.FriendlyName -like "*Wi-Fi*" -or $_.FriendlyName -like "*Wireless*") -and $_.Class -eq "Net" -and $_.InstanceID -like "*\VEN*"} | Get-PnpDeviceProperty -KeyName DEVPKEY_NAME,DEVPKEY_Device_DriverVersion
 

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C

codeup

New Member
Joined
Aug 8, 2020
Messages
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#6
Neemobeer said:
Running the following in powershell should give you the driver version and device name
Code: 
Get-PnpDevice | ? { ($_.FriendlyName -like "*Wi-Fi*" -or $_.FriendlyName -like "*Wireless*") -and $_.Class -eq "Net" -and $_.InstanceID -like "*\VEN*"} | Get-PnpDeviceProperty -KeyName DEVPKEY_NAME,DEVPKEY_Device_DriverVersion
Click to expand...

This powershell command doesn't work for me.

NerferMC said:
Have checked driver updates. No updates found. Even windows update doesn't provide a driver update.
Click to expand...
Do you need WiFi connection, if not, why not plug the cable from your router directly to your computer and avoid connecting using WiFi.
 

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NerferMC

NerferMC

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May 1, 2018
Messages
71
Thread Author #7
codeup said:
Do you need WiFi connection, if not, why not plug the cable from your router directly to your computer and avoid connecting using WiFi.
Click to expand...
I don't have a router port on my laptop. Android/Bluetooth tethering is way too slow.

So you are on Version 10.0.0.352, A02 from Dell website?
Click to expand...
Version 10.0.0.352 (no A02)

Somewhere in the driver, I just turned off the checkbox "Turn off this device while the computer is on sleep" and now, My PC is functioning properly again. No more freezes.
 

Upvote 1 Downvote
Solution
patcooke

patcooke

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5,688
#8
Congratulations! Isn't it satisfying when you finally happen across the solution to a long standing irritating problem!
 

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