📎 AI Summary:
The thread discusses a Windows 10 Home user's issue where her login pin stopped working after a period of inactivity, forcing her to use her Microsoft password. Contributors suggest checking the Windows version, resetting the PIN, and highlight potential complications caused by Windows updates that may have scrambled login settings. Overall, the advice aims to troubleshoot login problems possibly caused by recent updates or account configuration issues.
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WilliamP

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Apr 18, 2010
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109
Thread Author #1
I talked my sister- in-law to purchasing a new DELL with Windows 10.. She had it set up to open after she put in her 4 digit code. Yesterday after a several hour pause in using the computer her code wouldn't work. She had to put in her Microsoft password to open Windows 10. What happened?.
 

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BIGBEARJEDI
Hi there,
Thanks for your question. Tuesdays are automatic Patch-Tuesdays when security patches and fixes get pushed out from Microsoft to everyone that's running a W10 computer. Sometimes, about once a month or so those updates (Windows Updates) will cause your computer to reboot. If your computer has any issues, or the version of W10 is out of date, settings will get changed inadvertently due to changes in the computer's Registry from the Updates. Usually, the settings can be manually changed back to what they were prior to the changes caused by WU. However, in some cases it requires more advanced software repairs up to and including Windows reset or Windows reinstallation.:headache:

It would be helpful to know WHICH...
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WilliamP

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Thread Author #21
Help guys. I got another phone call. She went to shut down the computer and didn't have a cursor so she held the button down. She tried to start it again and couldn't get in. She tells me that when she tries to put her pin in nothing shows on the monitor. So it seems that it decides to not recognize the mouse or the key board. Both are wireless.What can be the problem?
 

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MikeHawthorne

MikeHawthorne

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Microsoft Community Contributor
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May 25, 2009
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#22
Hi

The fact that she lost the mouse before she shut down is troubling.
I would have expected rebooting to bring it back under normal circumstances.

If you have a plain old USB keyboard and mouse I'd plug them in and see if that lets you log in.

Once in it should be possible to diagnose the problem

Mike
 

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WilliamP

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Apr 18, 2010
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Thread Author #23
It seems to me that the USB controller is messing up. I am going to get over there and find out.
 

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WilliamP

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Apr 18, 2010
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Thread Author #24
Here is the situation. As it turns out . There was a USB hub connected via a USB cable. The little receivers for the mouse and keyboard were in the hub. The cable was bad. I found that out when I tried connecting an external DVD drive to the cable. All seems fine now.
 

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bochane

bochane

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Oct 18, 2012
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#25
Very good
Isn't life is easy......(but only if you know the answers)
 

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