📎 AI Summary:
The original poster experienced issues syncing OneDrive for Business after upgrading to Office 2016, likely due to account permission conflicts involving separate Microsoft accounts. They resolved the issue by aligning their laptop's user account with the Office 365 account, restoring connectivity to SharePoint. Other users acknowledged the solution, with one commenting on potential authentication problems inherent in enterprise products like SharePoint.
M

MountainDoc

New Member
Member details
Joined
Nov 24, 2015
Messages
2
Thread Author #1
I have been using OneDrive for business. After upgrading to Office 2016 I can no longer sync the files on my laptop. I can on two machines with Win 7. I have tried restarting OneDrive for Business from Start but the issue is that I get the error that we can't connect to the specified Sharepoint site. If I copy the url into a browser window I can get access.
I suspect it is a permission issue. My laptop has one Microsoft account and my Office apps are with another. I cannot create a group because one is a work/private domain and the other is an outlook.com account. Perhaps I am off base here but that is why I am posting this question.
Thanks
 

Solution
M
Since I posted this I was able to solve my problem. Using a couple of email accounts I was able to transfer the user account on my laptop to the same account associated with Office 365 and keep all the settings on my laptop. As soon as I did that I was able to connect to the SharePoint server and sync my files.
I thought I would post this solution in the event anyone else has a similar problem.
Sort by date Sort by votes
M

MountainDoc

New Member
Member details
Joined
Nov 24, 2015
Messages
2
Thread Author #2
Since I posted this I was able to solve my problem. Using a couple of email accounts I was able to transfer the user account on my laptop to the same account associated with Office 365 and keep all the settings on my laptop. As soon as I did that I was able to connect to the SharePoint server and sync my files.
I thought I would post this solution in the event anyone else has a similar problem.
 
Upvote 1 Downvote
Solution
ussnorway

ussnorway

Windows Forum Team
Staff member
Member details
Joined
May 22, 2012
Messages
4,599
#3
Thanks for the update... you would think Microsoft test their shit works before pushing down peoples gut?
 
Upvote 0 Downvote
Content Advisory 55%
This content may target or intimidate individuals in ways that violate our community guidelines.
Primary concern: Harassment
We encourage constructive discussion while maintaining respect for all community members.
AI Content Assessment · May 22, 2025
Neemobeer

Neemobeer

Windows Forum Team
Staff member
Member details
Joined
Jul 4, 2015
Messages
8,995
#4
Sharepoint is an enterprise product and most likely it couldn't connect because it was attempting to use pass thru authentication. So it was trying to feed your personal credentials to sharepoint.
 
Upvote 0 Downvote
You must log in or register to reply here.