remote assistance

Microsoft tech troubleshooter extraordinaire Gov Maharaj and I help walk you through troubleshooting solutions to your tech support problems. Starting this week we have an email address setup that you can also contact us with, it is DefragShow@microsoft.com. We will still be checking comments...

We are rolling out Windows 7 and need a way to remotely take over machines. We have a Citrix farm running on a Windows 2003 server environment and would like to publish an "Offer Remote Assistance" icon for our techs. Can we use 2003's Offer Remote Assistance to connect to Windows 7 machines...

Hi, I am trying to set up Remote Desktop access onto my Windows 7 laptop from a windows phone. Basically my problem is that the option to allow connections to windows 7 is missing. Here is what it should look like: Link Removed And here is what mine looks like: Link Removed due to 404 Error...

Hi all, Desperately having trouble with remote desktop connection on my new Windows 7 OS. I have disabled Windows Firewall, there is no internet security on the pc at the moment (new pc) and I continue experiencing error 'This computer cant connect to the remote computer'. I previously had an...

Windows remote assistance works great! Unfortunately I have not been able to use the "Easy Connect" feature lately. I used the Easy Connect before, but one day it shows as I can't. I have uninstalled all applications that I installed when it occurred, updated all drivers, ran the Windows 7...

I continue to get this message while attempting to get Remote Assistance to work.. Internet Connectivity Evaluation - Active X is not installed. I have tried this numerous times, each time click the bar on the top of the IE allowing the "IGDTool 1.3.5 Cab" to install itself, but it does nothing.

I have two PCs - one with Win 7, Pro 32 bit and the other Win 7, Ultimate 64 bit. On the 32 bit machine I can easly provide Remote Assistance to others via a request coming in from Windows Live Messenger (ver 2009 - build 14.0.8089.726), but on the 64 bit machine I can 'accept' the incoming...

I have recently purchased a dell inspiron 1545 laptop with windows 7 home premuim installed, i also purchased an acer 531 netbook with windows xp home installed for my girlfriend. Wanted to install some bits and bobs on her lappy via remote assistance through windows live messenger, and...

I have recently helped a few friends with Windows 7 build 7100 with no previous problems. Today a friend with a recent Window 7 build 7100 installation needed assistance and I suggest we use Windows Remote Assistance. He has a 3 year old Toshiba Laptop U205 with 2 GB of RAM and it seems to...

I'm trying to connect from one W7 netbook to another W7 laptop (using same build of W7). It is not working. I did infact enable remote assitance and remote desktop connection on both computers. What would cause this problem? On the netbook I'm connecting from, I use RDP software from...