user guidance

At approximately 10 a.m. PDT, we will release an out-of-band security update to address the issue affecting Internet Explorer (IE) that was first discussed in Security Advisory 2963983. This update is fully tested and ready for release for all affected versions of the browser. The majority of...

Today we released Security Advisory 2914486 regarding a local elevation of privilege (EoP) issue that affects customers using Microsoft Windows XP and Server 2003. Windows Vista and later are not affected by this local EoP issue. A member of the Microsoft Active Protections Program (MAPP) Link...

My wife's Windows 7 home premium on a HP desktop computer with IE 10 is unable to properly access web pages. The computer boots properly and quickly. All installed programs also work properly including Windows Live Mail. However, when launching IE 10, any page will take several minutes to load...

Hey guys! I have a really irritating problem with the new IE. There´s NO setting for the "New page" anywhere, only for "New tabs". I want every New Window to show the HomePage, not the page I´m currently on. Been searching the internet for 2 days straight now, and I cant find ANYTHING about...

Original release date: November 13, 2012 | Last revised: January 24, 2013 Systems Affected Microsoft Windows Microsoft Office Microsoft .NET Framework Internet Explorer Overview Select Microsoft software products contain multiple vulnerabilities. Microsoft has released...

1. Until recently my laptop was working fine. 2. I frequently take backup of my "c drive" only by creating system images in my external hard disk. I did 3 or 4 times, it worked fine. 3. When I tried to create my system image recently I encountered this problem, "0x80780119" then I googled for...

Today we released Security Advisory 2757760 to address an issue that affects Internet Explorer 9 and earlier versions if a user views a website hosting malicious code. Internet Explorer 10 is not affected. We have received reports of only a small number of targeted attacks and are working to...

I have a computer that I bought refurbished and they loaded the 32 bit version of Windows Home Premium. I need to run the current version of Photoshop and it only runs on 64 bit. Need to do a clean install and I have no problem with that since their are very few programs on the computer. My...

I bought a new Dell Inspiron with Windows 7 pre-installed two years ago. Recently, my computer has acquired a computer virus which slows down my computer, redirects select google entries and on my C Drive there are folders with names like "df4f0569299e83f51098af913b749bc2" I have decided to...

For some reason my cementmixer (brain) told me I could set up W8 in the following manner BUT it was a failure. I used this procedure over 30 years ago on large IBM mainframes. The following was my logic: On the C drive I only have 1 partition which is used for W7 files etc. I used diskmgmt...

I have a new Lenova laptop running Windows 7 home Premium. I have loaded in a virtual type application and it was working fine. Earlier today when I tried to use it I got an error message, and it would not run. Can anyone help? This is the error message: Problem signature: Problem Event...

No doubt this has been answered in this forum MULTIPLE times already, but I am in a bit of a quandary and need to get my laptop operating quickly - so I apologize if I'm trying to 'short-cut' doing the research to find the answer in some previous post, but I need my laptop back fast ...

Hello- I have to re-install Windows 7 because I had some problems with my computer due to loosing my password and having to go through the back door to enable the administrator and create a new log in. It ended up causing problems with some of my documents and other things. Also, I got it when...

I have an Advent Roma 2001 configured, in PC World style, with a "recovery partition" alongside the system partition and, after resolving a hard disk problem, I found that the machine would not start/boot Windows 7. clearly some necessary files are missing or corrupted, but the normal system...

I opened and used the Magnifier program on my Windows 7 to see an inverted video, but not quite sure what the default options were (there isn't a restore default settings on it), so if someone who hasn't used this program would kindly do these that would be great. :) - Tell what your is view...

Hi there, I really need help, I may have deleted something that is important, yesterday I went into C:/Users/user/Appdata/Roaming to configure something with my Minecraft saves. After I was done Me being my stupid self thought I should delete a folder named "InstallShield" What I really want to...

I'm using Samsung laptop with TSSTcorp CD/DVD TS-L633J recorder. Windows 7 x86_64. Can anyone tell me what are the possible problems (and solutions) of my CD/DVD burner? I bought this new laptop from Dubai, so even if I do have warranty, I can't use it here in my country Philippines, since...

Went through the recommendations for upgrading to windows 7 as per instructions on CD. Anything incompatible was removed, uninstalled prior to set-up. On first run through set-up failed, BUT, this was easily rolled back. Not so easy the second time round where there was no option to roll back...

Blue screen problem plz resolve.. Problem signature: Problem Event Name: BlueScreen OS Version: 6.1.7600.2.0.0.256.1 Locale ID: 16393 Additional information about the problem: BCCode: 9f BCP1: 00000003 BCP2: 85CE2568 BCP3: 82F72AE0 BCP4: 8568B820 OS Version...

Friend messed up is computer. He was trying to set up a domain name for remote assents. He did this computer proites, advaced settings, and changed the domain name to a url that he created of the internet. Now whats heppen after he did this... 1. windows logs in 2. lucns cmd to run everthing...