Black screen when trying to recover laptop

Discussion in 'Windows 8 Help and Support' started by Huuuge, Jul 16, 2013.

  1. Huuuge

    Huuuge New Member

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    Hey all,

    I'm quite new to this forum but I hope you guys can help me out..
    I am trying to recover my HP pavilion g6 i5 by using HP Recovery Management and trying to get my windows to factory settings (this guide: Performing an HP System Recovery (Windows 8) | HP® Support)
    When i click at the option "Windows recovery environment" -> "next" it shows the HP loading screen. After a couple of seconds the loading screen is gone and my screen turns black with only my cursor appearing..
    I tried getting my windows to factory settings in different ways ("press esc -> F11" at startup and "settings -> pc settings -> general -> *different options*"), but all options has the black screen as result..

    I'm not using any recovery disk because i don't have one, but i do have a RECOVERY(D:) which works aswell, right?

    I hope anyone can help me out :)
     
  2. kemical

    kemical Windows Forum Admin
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    Hi Huuuge and welcome to the forum.. :)

    I followed the link you posted above and found this:


    Have you contacted HP for a recovery or a install DVD? Sometimes you get the disks free so it's worth enquiring.
     
  3. Huuuge

    Huuuge New Member

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    Thanks voor your Reply! I choosed to follow the steps when windows 8 is not starting correctly. Unfortunately nothing pops up when pressing f11 at the start and my screen goes black right after the HP loading picyure.
    I have no idea whats the problem, since I have a brand new laptop (3 months?) And a fully updated BIOS

    I didn't contact HP about a recovery CD yet, but I think I will do that. Isn't there a way to download that software and burn the CD by myself? Or make a start up USB?
     
  4. kemical

    kemical Windows Forum Admin
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    1 person likes this.
  5. Huuuge

    Huuuge New Member

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    Looks promising, thanks! Will try it soon and i will let you know if it works..
     
  6. Huuuge

    Huuuge New Member

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  7. kemical

    kemical Windows Forum Admin
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    If your machine is still under warranty I'd give HP a ring and see if they will send you the disks. If your not under warranty then post back but I'd hate to break your warranty or something like that..
     
  8. Huuuge

    Huuuge New Member

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    Well, i just wanted to re-install my pc because it's getting full of trash but it seems harder as i thought.. :S
     
  9. kemical

    kemical Windows Forum Admin
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    When you tried before with the downloaded disk, did you actually boot from the disk itself? You'll need to enter the bios and change the boot order so that CD/DVD is first. Try that and if all else fails give HP a call for those disks at least.
     
  10. Saltgrass

    Saltgrass Excellent Member
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    A couple of questions, I suppose.. Have you modified your partition structure on the hard drive?

    Are you aware of the need to boot to the UEFI version of any Install or Recovery Media?

    When you look at the Boot Device Menu, what options do you show?

    A black screen with a blinking cursor in the Upper Left corner usually means the boot is not being directed to the correct location for booting, so it goes to Never Never Land.
     
  11. Wanghuei

    Wanghuei New Member

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    Hi , all.
    I have a same problem after
    i click at the option "Windows recovery environment" -> "next" it shows the HP loading screen. After a couple of seconds the loading screen is gone and my screen turns black with only my cursor appearing
    Can't ever go in Bios , F9 or Recovery F11.

    I hope anyone can help me out ...
     

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