Fibo89

New Member
Joined
Oct 20, 2016
Messages
5
Hi all,

I really need your help. After booting, my desktop loads and this page with orange logo with a white squirrel loads automatically, leading to the BSOD. It doesnt give me enough time to do much (around 10 seconds before a bsod hits). This all happened after I downloaded a file. This is on Windows 10 btw.

Has any one else encountered this? do you guys/girls know what I can do to avoid this please?
 


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Hmm... that does sound odd. Do you have the chance to get into safe mode? If so try safe mode and see if the blue screen still occurs.

Once your in Safe mode choose Windows Defender and run a scan.

If you get chance, read this thread on how to post in the dump files:
How to ask for help with a BSOD problem
 


Thanks for the reply. yes I have tried in safe mode. Im pretty sure its a virus..the bsod hits after this browser (sort of browser) launches.
 


When the browser screen launches and apart from the 'orange logo with a white squirrel' can you see any other information which we could do a search on?

Also can you see what the dump file says and why it crashed (I know it's only there a brief moment so don't worry if you can't male anything out)
 


Let me know anyway and either I or someone else will help you further. I'm saying this because I'm off to an appointment but will be back within an hour or so.. :)
 


that is the logo..not quite a squirrel but looks like it

Found out its called UC Browser..not sure if that is causing it but the BSOD happens when that page pops up
 


Attachments

  • 14793873_10153808922672175_220515730_n.webp
    14793873_10153808922672175_220515730_n.webp
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  • 14803339_10153808922677175_1771765843_o.webp
    14803339_10153808922677175_1771765843_o.webp
    30.4 KB · Views: 307
  • error.webp
    error.webp
    26.9 KB · Views: 302
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