Windows 7 BSOD Bad pool Header

[Neobreaker]

well basically its a windows 7 home premium 64bit OS 3gb of ram on the laptop every time i start the computer within 5 minutes or so it bluescreens ive attached 2 dump files.

Please reply quickly

 

[usasma]

Please provide this information so we can provide a complete analysis: Link Removed

One of the dumps (the Verifier Enabled one) points to your Synaptics Touchpad drivers. Please:
- turn off Driver Verifier (open verifier.exe, select "Delete existing settings", click on "Finish", reboot for changes to take affect)
- download a fresh copy of the latest, Win7 compatible drivers from the PC manufacturer's website
- un-install the current touchpad software/drivers from your system
- install the freshly downloaded drivers
- monitor for further BSOD's

Your BIOS dates from 2009. Please check at the manufacturer's website to see if there are any BIOS updates available for your system. Also check the readme file to see if they apply to the problems that you are having. Please be advised that flashing the BIOS is a very unforgiving process - and one mistake can physically damage your motherboard.

You have 3 separate anti-malware apps running at one time. This will likely cause problems with your system as each competes for resources.

Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable! :

mdmxsdk.sys Mon Jun 19 17:27:26 2006 (449716BE)
Conexant Modem Diagnostic Interface x86 Driver
Link Removed

SynTP.sys Thu Mar 27 21:15:32 2008 (47EC46B4)
Synaptic Touch Pad Driver
Link Removed

CHDRT64.sys Fri Oct 3 14:40:10 2008 (48E6670A)
Conexant High Definition SmartAudio
Link Removed

CAX_CNXT.sys Fri Feb 13 16:19:32 2009 (4995E3E4)
Conexant Modem
Link Removed

CAXHWAZL.sys Fri Feb 13 16:20:54 2009 (4995E436)
Conexant Modem
Link Removed

CAX_DPV.sys Fri Feb 13 16:24:50 2009 (4995E522)
Conexant Modem
Link Removed

XAudio64.sys Wed Apr 29 14:21:07 2009 (49F89A93)
Conexant Modem Audio
Link Removed

nvsmu.sys Mon Jun 29 03:36:37 2009 (4A486F05)
nVidia nForce System Management Controller (nVidia nForce chipset driver)
Link Removed



Analysis:
The following is for informational purposes only.

[font=lucida console]**************************Tue Jan 22 14:34:05.749 2013 (UTC - 5:00)**************************
Loading Dump File [C:\Users\Owner\SysnativeBSODApps\012213-25428-01.dmp]
Windows 7 Kernel Version 7600 UP Free x64
[B][COLOR=RED]Missing Windows 7 Service Pack 1[/COLOR][/B]
Built by: [B]7600[/B].17118.amd64fre.win7_gdr.120830-0334
System Uptime:[B]0 days 0:03:16.934[/B]
*** WARNING: Unable to verify timestamp for SynTP.sys
*** ERROR: Module load completed but symbols could not be loaded for SynTP.sys
Probably caused by :[B]SynTP.sys ( SynTP+123b9 )[/B]
BugCheck [B]C4, {f6, cc, fffff9801f24cb30, fffff80003592ff5}[/B]
BugCheck Info: [B]Link Removed[/B]
DRIVER_VERIFIER_DETECTED_VIOLATION (c4)
Arguments: 
Arg1: 00000000000000f6, Referencing user handle as KernelMode.
Arg2: 00000000000000cc, Handle value being referenced.
Arg3: fffff9801f24cb30, Address of the current process.
Arg4: fffff80003592ff5, Address inside the driver that is performing the incorrect reference.
BUGCHECK_STR:  0xc4_f6
PROCESS_NAME: [B]SynTPEnh.exe[/B]
FAILURE_BUCKET_ID: [B]X64_0xc4_f6_VRFK_SynTP+123b9[/B]
  BIOS Version                  F.3C
  BIOS Release Date             05/20/2009
  Manufacturer                  Hewlett-Packard
  Product Name                  Compaq Presario CQ60 Notebook PC
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Wed Jan 23 16:49:45.692 2013 (UTC - 5:00)**************************
Loading Dump File [C:\Users\Owner\SysnativeBSODApps\012313-28782-01.dmp]
Windows 7 Kernel Version 7600 UP Free x64
[B][COLOR=RED]Missing Windows 7 Service Pack 1[/COLOR][/B]
Built by: [B]7600[/B].17118.amd64fre.win7_gdr.120830-0334
System Uptime:[B]0 days 0:02:57.815[/B]
Probably caused by :[B]win32k.sys ( win32k!EngFreeMem+21 )[/B]
BugCheck [B]19, {21, fffff900c1ded000, 35e0, abd00000abc}[/B]
BugCheck Info: [B]Link Removed[/B]
Arguments: 
Arg1: 0000000000000021, the data following the pool block being freed is corrupt.  Typically this means the consumer (call stack ) has overrun the block.
Arg2: fffff900c1ded000, The pool pointer being freed.
Arg3: 00000000000035e0, The number of bytes allocated for the pool block.
Arg4: 00000abd00000abc, The corrupted value found following the pool block.
BUGCHECK_STR:  0x19_21
PROCESS_NAME: [B]csrss.exe[/B]
FAILURE_BUCKET_ID: [B]X64_0x19_21_win32k!EngFreeMem+21[/B]
  BIOS Version                  F.3C
  BIOS Release Date             05/20/2009
  Manufacturer                  Hewlett-Packard
  Product Name                  Compaq Presario CQ60 Notebook PC
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
[/font]

3rd Party Drivers:
The following is for information purposes only.
Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.

[font=lucida console]**************************Tue Jan 22 14:34:05.749 2013 (UTC - 5:00)**************************
[COLOR=RED][B]mdmxsdk.sys                 Mon Jun 19 17:27:26 2006 (449716BE)[/B][/COLOR]
[COLOR=RED][B]SynTP.sys                   Thu Mar 27 21:15:32 2008 (47EC46B4)[/B][/COLOR]
[COLOR=RED][B]CHDRT64.sys                 Fri Oct  3 14:40:10 2008 (48E6670A)[/B][/COLOR]
[COLOR=RED][B]CAX_CNXT.sys                Fri Feb 13 16:19:32 2009 (4995E3E4)[/B][/COLOR]
[COLOR=RED][B]CAXHWAZL.sys                Fri Feb 13 16:20:54 2009 (4995E436)[/B][/COLOR]
[COLOR=RED][B]CAX_DPV.sys                 Fri Feb 13 16:24:50 2009 (4995E522)[/B][/COLOR]
[COLOR=RED][B]XAudio64.sys                Wed Apr 29 14:21:07 2009 (49F89A93)[/B][/COLOR]
[COLOR=RED][B]nvsmu.sys                   Mon Jun 29 03:36:37 2009 (4A486F05)[/B][/COLOR]
nvBridge.kmd                Thu Jul 23 17:25:16 2009 (4A68D53C)
nvlddmkm.sys                Thu Jul 23 17:48:25 2009 (4A68DAA9)
athrx.sys                   Thu Oct  8 22:40:55 2009 (4ACEA2B7)
amdxata.sys                 Fri Mar 19 12:18:18 2010 (4BA3A3CA)
nvmf6264.sys                Thu Aug 12 07:46:06 2010 (4C63DEFE)
SASKUTIL64.SYS              Tue Jul 12 17:00:01 2011 (4E1CB5D1)
SASDIFSV64.SYS              Thu Jul 21 19:03:00 2011 (4E28B024)
klkbdflt.sys                Fri May 25 11:38:26 2012 (4FBFA772)
kltdi.sys                   Fri Jun  8 03:38:01 2012 (4FD1ABD9)
kl1.sys                     Tue Jun 19 09:27:15 2012 (4FE07E33)
klmouflt.sys                Wed Jul 25 06:52:36 2012 (500FCFF4)
klim6.sys                   Thu Aug  2 07:09:23 2012 (501A5FE3)
klflt.sys                   Fri Aug  3 12:10:13 2012 (501BF7E5)
kneps.sys                   Mon Aug 13 08:45:42 2012 (5028F6F6)
klif.sys                    Mon Aug 13 10:12:24 2012 (50290B48)
mbam.sys                    Mon Aug 20 12:49:41 2012 (50326AA5)
[/font]

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[Neobreaker]

i have to ask how did you learn all that just from 2 dump files? as well as which anti malware were you reffering? im trying to learn as much as i can about bluescreens so any info would be appreciated

Please provide this information so we can provide a complete analysis: Link Removed

 

[GeneralHiningII]

Please provide this information so we can provide a complete analysis: Link Removed

Please do this as soon as possible so we can get as much info as possible.

You're missing SP1 for Windows 7 - check Windows Update for any updates, and install them.

Your Graphics Driver (nvlddmkm.sys) was last updated in 2009, according to John's analysis - http://www.geforce.com/drivers - use the site to find the latest drivers for your Graphics Card.

There are 3 different anti-malware/antivirus software/applications running on your system:
--- MalwareBytes [mbam.sys]
--- Kapersky AntiVirus [klkbdflt.sys][kltdi.sys][kl1.sys][klmouflt.sys][klim6.sys][klflt.sys][kneps.sys][klif.sys]
--- Super Anti Spyware [SASDIFSV64.sys][SASKUTIL64.sys]
I recommend:
Fully uninstalling Kapersky AntiVirus and Super Anti Spyware.
Kapersky has been known to cause BSODs, and in my experience chews up a lot of system memory.
Download and install Microsoft Security Essentials (Microsoft Security Essentials - Microsoft Windows) - this is (in my opinion) the best free Antivirus Software so far (McAfee comes second, Avast! comes third) - it uses a small amount of your RAM and CPU and protects your computer just as well.
MalwareBytes should only be run as a one-time scan. This means - install, run, check for errors, uninstall. Then when (and if) you want to scan your system again, repeat the same process. However, with Microsoft Security Essentials and Windows Firewall enabled, you should rarely, if ever, have need of MalwareBytes.

For updating your BIOS:
Link Removed - instructions on how to install your BIOS
Link Removed - download page for your BIOS
Make sure to confirm that you have the correct BIOS file - keep in mind:

Please be advised that flashing the BIOS is a very unforgiving process - and one mistake can physically damage your motherboard.

Make sure the two links lead to the correct BIOS download. Try entering in google "<laptop name> BIOS update".

 

[GeneralHiningII]

i have to ask how did you learn all that just from 2 dump files? as well as which anti malware were you reffering? im trying to learn as much as i can about bluescreens so any info would be appreciated

Please provide this information so we can provide a complete analysis: Link Removed

We have a BSOD analyzer to look through the minidumps, and we have experience. Try reading through a few articles yourself and see if that gets you going. (google "How to analyze a minidump" or "How to debug a BSOD" etc.)

 

[Neobreaker]

problem im having is every time i try to update those drivers the computer crashes

 

[usasma]

Here's a link to the basics of what I look for: Link Removed

 

[GeneralHiningII]

could you try downloading updates from a different computer. then putting it on to a USB. then going into safe mode (F8 before Windows Logo) and installing the drivers that way.

 

[Neobreaker]

yeah thats what i was trying to do General

could you try downloading updates from a different computer. then putting it on to a USB. then going into safe mode (F8 before Windows Logo) and installing the drivers that way.

 

[GeneralHiningII]

So you're saying your computer crashes in Safe Mode?

 

[Neobreaker]

yes it does

 

[GeneralHiningII]

Have you tried a clean install of Windows?


How does it crash in Safe Mode? What do you do to trigger the crash? Is it random or always happening after you do something?

 

[Neobreaker]

i havent tried a clean install because i dont have a install cd, but every time i try to install those drivers is when it crashes

 

[GeneralHiningII]

So only when you try to install the drivers? Have you tried doing other stuff in Safe Mode?

Only other thing I can think of - contact HP Support.

 

[usasma]

Sorry, but I've gotta ask - is this a legal copy of Windows? Should this be a pirated copy of Windows, please be aware that we may not be able to fix it (as the hacks that were done to activate it will cause the OS to behave differently than we expect it to). If that's the case, our efforts to help may just waste your time. Secondly, the forum rules prohibit assisting with pirated software - so the topic would be closed if that is the case.

Please provide this information so we can see where you stand: Link Removed

Have you tried running SFC.EXE /SCANNOW from an elevated (Run as administrator) Command Prompt? If so, what were the results?

You can order recovery DVD's from the manufacturer of the laptop if you haven't made the one's that the system can make.

Because of the Safe Mode crashes, start with these free diagnostics: Link Removed
If they all pass, then try these: Link Removed