unnamedperson1

New Member
Joined
Dec 26, 2010
Messages
12
Hello Everybody.
I'm having issues with my new gateway laptop. It has crashed with a bsod at least once every day since a got it (Christmas). It has restarted before i could read all of them except the most recent one, which said system service exception.
Here are my system specifications:
AMD Phenom II X3 N830
ATI Mobility Radeon HD 4250
4GB RAM
500 GB HDD
I don't know if this will help, but my antivirus is Norton Internet Security.
mem.webpspd.webpPS: Im running Windows 7 Home Premium 64bit
 

Attachments

Last edited:
Solution
Go to your notebook support site to update as many drivers as it will offer you,

Touchpad:

Code:
SynTP.sys    Thu Dec 10 21:30:38 2009




Navigate to C:\Windows\system32\drivers and rename to .old this driver:

Code:
UBHelper.sys Mon Apr 27 04:48:19 2009

Empty the folder C:\Windows\Minidump.

If the blue screens persist, enable driver verifier: start -> verifier.exe /all -> rebootAfter 4-5 BSOD's disable the verifier: start -> verifier.exe /reset -> reboot
Uninstall Norton in safe mode with the tool you can Google for. Reboot and install MSE.
 

I uninstalled norton in safe mode, restarted and installed Microsoft security essentials. It installed fine but then the computer blue screened again while updating mse
 





Attach your latest crash dump.
 

Here it is.
 

Attachments

MEMORY_MANAGEMENT (1a)

1. The memory settings look right. However, I ask you to give link to your RAM sticks to verify their rated specs.

2. Run memtest during 10 passes overnight:

Memtest86+ - Advanced Memory Diagnostic Tool
 

Can you explain exactly how to do these things? I'm not comfortable doing it myself.
 

1. Link Removed

Yes, your settings are correct - 9-9-9-24 1.5v


2. RAM - Test with Memtest86+ - Windows 7 Forums
 

I set up the program on a flash drive but I can't get my computer to boot from the flash drive. It just starts up like normal.
 

I set up the program on a flash drive but I can't get my computer to boot from the flash drive. It just starts up like normal.

Change the boot priority in the bios setup.
 

I ran memtest for 10 passes. It finished with 0 errors.
 

Go to your notebook support site to update as many drivers as it will offer you,

Touchpad:

Code:
SynTP.sys    Thu Dec 10 21:30:38 2009




Navigate to C:\Windows\system32\drivers and rename to .old this driver:

Code:
UBHelper.sys Mon Apr 27 04:48:19 2009

Empty the folder C:\Windows\Minidump.

If the blue screens persist, enable driver verifier: start -> verifier.exe /all -> rebootAfter 4-5 BSOD's disable the verifier: start -> verifier.exe /reset -> reboot
 

Solution
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