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Every time I open Word or Illustrator I get a BSOD. Once the computer restarts I get the following problem details
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 2057
Additional information about the problem:
BCCode: 50
BCP1: FFFFF900C51B3000
BCP2: 0000000000000001
BCP3: FFFFF960000E2384
BCP4: 0000000000000000
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1
Files that help describe the problem:
C:\Windows\Minidump\011414-15069-01.dmp
C:\Users\Mark\AppData\Local\Temp\WER-43352-0.sysdata.xml
Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409
If the online privacy statement is not available, please read our privacy statement offline:
C:\windows\system32\en-US\erofflps.txt
Any help anyone could offer would be greatly appreciated
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 2057
Additional information about the problem:
BCCode: 50
BCP1: FFFFF900C51B3000
BCP2: 0000000000000001
BCP3: FFFFF960000E2384
BCP4: 0000000000000000
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1
Files that help describe the problem:
C:\Windows\Minidump\011414-15069-01.dmp
C:\Users\Mark\AppData\Local\Temp\WER-43352-0.sysdata.xml
Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409
If the online privacy statement is not available, please read our privacy statement offline:
C:\windows\system32\en-US\erofflps.txt
Any help anyone could offer would be greatly appreciated
Solution
kemical
Essential Member
- Joined
- Aug 28, 2007
- Messages
- 36,176
Code:
*******************************************************************************
* *
* Bugcheck Analysis *
* *
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Use !analyze -v to get detailed debugging information.
BugCheck 50, {fffff900c5ab8000, 1, fffff960000a2384, 0}
Could not read faulting driver name
Probably caused by : win32k.sys ( win32k!sfac_GetLongGlyphIDs+84 )
Followup: MachineOwnerHi,
most of your dmp files were like the above which could be either a faulting driver or possibly bad RAM. Whilst I can certainly check the dmp file I couldn't find any support page for your machine other than it was originally from ZooStorm. This means I can't check for bios updates etc so if you know the name of the motherboard used in your machine (it should be written along with model number in the centre (of the motherboard itself) or thereabouts) please post it and it'll help lot's.
ANDROIDUSB.sys Mon Oct 26 08:54:23 2009: ADB Interface - Google Android USB Driver... This is a phone driver and needs updating if possible. check with the phones manufacturer for driver updates.
HtcVComV64.sys Mon Oct 26 13:59:01 2009: Most likely a Qualcomm USB modem driver? Update if possible:
http://www.qualcomm.com/chipsets/gobi
You have several Intel drivers that might need updating. Please run the Intel driver utility found here:
Link Removed
Rt64win7.sys Wed Dec 26 17:17:50 2012: Realtek RTL8168D/8111D Family PCI-E Gigabit Ethernet NIC, please update:
Link Removed
RTKVHD64.sys Tue Dec 13 10:24:54 2011: Realtek Hi Def Audio, please update:
Link Removed
If the bsods persist after updating then run memtest86:
http://www.memtest.org/
Also run a system file check. Open start menu and find cmd prompt. Right click on it and hit properties. Click run as admin. Type:
sfc /scannow
Press enter and await results.