BSOD when opening Word or Illustrator

#1
Every time I open Word or Illustrator I get a BSOD. Once the computer restarts I get the following problem details

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 2057

Additional information about the problem:
BCCode: 50
BCP1: FFFFF900C51B3000
BCP2: 0000000000000001
BCP3: FFFFF960000E2384
BCP4: 0000000000000000
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\011414-15069-01.dmp
C:\Users\Mark\AppData\Local\Temp\WER-43352-0.sysdata.xml

Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

If the online privacy statement is not available, please read our privacy statement offline:
C:\windows\system32\en-US\erofflps.txt


Any help anyone could offer would be greatly appreciated :)
 


Attachments

kemical

Windows Forum Admin
Staff member
Premium Supporter
Microsoft MVP
#2
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 50, {fffff900c5ab8000, 1, fffff960000a2384, 0}


Could not read faulting driver name
Probably caused by : win32k.sys ( win32k!sfac_GetLongGlyphIDs+84 )

Followup: MachineOwner
Hi,
most of your dmp files were like the above which could be either a faulting driver or possibly bad RAM. Whilst I can certainly check the dmp file I couldn't find any support page for your machine other than it was originally from ZooStorm. This means I can't check for bios updates etc so if you know the name of the motherboard used in your machine (it should be written along with model number in the centre (of the motherboard itself) or thereabouts) please post it and it'll help lot's.

ANDROIDUSB.sys Mon Oct 26 08:54:23 2009: ADB Interface - Google Android USB Driver... This is a phone driver and needs updating if possible. check with the phones manufacturer for driver updates.

HtcVComV64.sys Mon Oct 26 13:59:01 2009: Most likely a Qualcomm USB modem driver? Update if possible:
http://www.qualcomm.com/chipsets/gobi

You have several Intel drivers that might need updating. Please run the Intel driver utility found here:
https://downloadcenter.intel.com/Default.aspx

Rt64win7.sys Wed Dec 26 17:17:50 2012: Realtek RTL8168D/8111D Family PCI-E Gigabit Ethernet NIC, please update:
http://www.realtek.com.tw/downloads...d=5&Level=5&Conn=4&DownTypeID=3&GetDown=false

RTKVHD64.sys Tue Dec 13 10:24:54 2011: Realtek Hi Def Audio, please update:
http://www.realtek.com.tw/downloads...=24&Level=4&Conn=3&DownTypeID=3&GetDown=false

If the bsods persist after updating then run memtest86:
http://www.memtest.org/

Also run a system file check. Open start menu and find cmd prompt. Right click on it and hit properties. Click run as admin. Type:
sfc /scannow
Press enter and await results.
 


#3
Thanks for this, I updated the Android driver and the Intel drivers and that seems to have fixed it :)

Appreciate the help!
 


This website is not affiliated, owned, or endorsed by Microsoft Corporation. It is a member of the Microsoft Partner Program.