BSOD when opening Word or Illustrator

Discussion in 'Windows 7 Blue Screen of Death (BSOD)' started by Mark81, Jan 14, 2014.

  1. Mark81

    Mark81 New Member

    Jan 14, 2014
    Likes Received:
    Every time I open Word or Illustrator I get a BSOD. Once the computer restarts I get the following problem details

    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7601.
    Locale ID: 2057

    Additional information about the problem:
    BCCode: 50
    BCP1: FFFFF900C51B3000
    BCP2: 0000000000000001
    BCP3: FFFFF960000E2384
    BCP4: 0000000000000000
    OS Version: 6_1_7601
    Service Pack: 1_0
    Product: 768_1

    Files that help describe the problem:

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    Any help anyone could offer would be greatly appreciated :)

    Attached Files:

  2. kemical

    kemical Windows Forum Admin
    Staff Member Premium Supporter Microsoft MVP

    Aug 28, 2007
    Likes Received:
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    Use !analyze -v to get detailed debugging information.
    BugCheck 50, {fffff900c5ab8000, 1, fffff960000a2384, 0}
    Could not read faulting driver name
    Probably caused by : win32k.sys ( win32k!sfac_GetLongGlyphIDs+84 )
    Followup: MachineOwner
    most of your dmp files were like the above which could be either a faulting driver or possibly bad RAM. Whilst I can certainly check the dmp file I couldn't find any support page for your machine other than it was originally from ZooStorm. This means I can't check for bios updates etc so if you know the name of the motherboard used in your machine (it should be written along with model number in the centre (of the motherboard itself) or thereabouts) please post it and it'll help lot's.

    ANDROIDUSB.sys Mon Oct 26 08:54:23 2009: ADB Interface - Google Android USB Driver... This is a phone driver and needs updating if possible. check with the phones manufacturer for driver updates.

    HtcVComV64.sys Mon Oct 26 13:59:01 2009: Most likely a Qualcomm USB modem driver? Update if possible:

    You have several Intel drivers that might need updating. Please run the Intel driver utility found here:

    Rt64win7.sys Wed Dec 26 17:17:50 2012: Realtek RTL8168D/8111D Family PCI-E Gigabit Ethernet NIC, please update:

    RTKVHD64.sys Tue Dec 13 10:24:54 2011: Realtek Hi Def Audio, please update:

    If the bsods persist after updating then run memtest86:

    Also run a system file check. Open start menu and find cmd prompt. Right click on it and hit properties. Click run as admin. Type:
    sfc /scannow
    Press enter and await results.
  3. Mark81

    Mark81 New Member

    Jan 14, 2014
    Likes Received:
    Thanks for this, I updated the Android driver and the Intel drivers and that seems to have fixed it :)

    Appreciate the help!

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