Windows 7 BSOD when shutting down
- Thread starter Normanus
- Start date
Elmer
Extraordinary Member
Hi Normanus and Welcome to The Forum.
STOP 0x000000F4: CRITICAL_OBJECT_TERMINATION
Usual causes: ???
Your latest dump file lists ??? as the probable cause.
Old and incompatible drivers can and do cause issues with Windows 7, often giving false error codes. Random stop codes can often indicate hardware issues.
As a Priority:
ASACPI.sys Mon Mar 28 03:30:36 2005 This driver is notorious for causing BSOD's. You have two options:
Driver Install - Manual method
There have been 11 updates to your bios of which "improve system stability" is only one of the mods.
Drivers that pre-date Windows 7. Update:
Alpham164.sys Mon Jul 23 08:57:03 2007
Alpham264.sys Tue Mar 20 09:51:03 2007 Ideazon ZBoard/Ideazon Fang MM USB HID driver
GEARAspiWDM.sys Mon May 18 13:17:04 2009 Gear Software CD-ROM Class Filter Driver v4.019.1 (Oct 2011). Also loads with iTunes
Drivers with Updates:
Rt64win7.sys Fri Jun 10 07:33:15 2011 Realtek PCIe GBE Family Controller v7.049 If you're unsure about manually installing drivers then choose the Win7 and WinServer 2008 R2 Auto Installation Program (SID:1477671) option to download.
RzSynapse.sys Wed Apr 21 08:53:21 2010 Razer Synapse Engine/Razer Naga
Bugcheck Analysis:
Drivers:
Let us know how it goes. If you get further problems with blue screens, attach your new dump files and details and we'll move on from there.
HTH.
STOP 0x000000F4: CRITICAL_OBJECT_TERMINATION
Usual causes: ???
Your latest dump file lists ??? as the probable cause.
Old and incompatible drivers can and do cause issues with Windows 7, often giving false error codes. Random stop codes can often indicate hardware issues.
As a Priority:
ASACPI.sys Mon Mar 28 03:30:36 2005 This driver is notorious for causing BSOD's. You have two options:
- You can disable the ATK0110 ACPI Utility in the DeviceManager (under System Devices) with no apparent issues. OR (and if disabling does cause issues)
- There is an update here: Asus ATK0110 driver. Look under the sub-heading: Utilities. 12th one down.
Driver Install - Manual method
- Download the driver and extract it to a folder.
- Open the Device Manager.
- Right click the device you wish to change the drivers for. You can select Properties > Driver > Driver Details to check you have the right device. In this case System Devices >> ATK0110 ACPI Utility
- Choose Update Driver Software.
- Select Browse My Computer For Driver Software.
- Select Let me pick from a list of device drivers on my computer.
- Select Have disk...
- Select Browse..
- Navigate to the extracted folder and double click on the .inf file
- Hit OK, then Next and the driver(s) will then begin to install.
- After it has installed, GoTo C:\Windows\System32\Drivers. Locate the Asacpi.sys driver, right click it and check the dates under its properties. You're looking for a "Modified" date of 2009 or 2010. Occasionally it can be a bit stubborn to change.
There have been 11 updates to your bios of which "improve system stability" is only one of the mods.
Drivers that pre-date Windows 7. Update:
Alpham164.sys Mon Jul 23 08:57:03 2007
Alpham264.sys Tue Mar 20 09:51:03 2007 Ideazon ZBoard/Ideazon Fang MM USB HID driver
GEARAspiWDM.sys Mon May 18 13:17:04 2009 Gear Software CD-ROM Class Filter Driver v4.019.1 (Oct 2011). Also loads with iTunes
Drivers with Updates:
Rt64win7.sys Fri Jun 10 07:33:15 2011 Realtek PCIe GBE Family Controller v7.049 If you're unsure about manually installing drivers then choose the Win7 and WinServer 2008 R2 Auto Installation Program (SID:1477671) option to download.
RzSynapse.sys Wed Apr 21 08:53:21 2010 Razer Synapse Engine/Razer Naga
Bugcheck Analysis:
Code:
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************
Use !analyze -v to get detailed debugging information.
BugCheck F4, {3, fffffa800a1d5060, fffffa800a1d5340, fffff80002f838b0}
c0000005 Exception in ext.Analyze debugger extension.
PC: 000007fe`ff0117a6 VA: 00000000`00000001 R/W: 0 Parameter: 00000000`00000000
3: kd> !analyze -v
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************
CRITICAL_OBJECT_TERMINATION (f4)
A process or thread crucial to system operation has unexpectedly exited or been
terminated.
Several processes and threads are necessary for the operation of the
system; when they are terminated (for any reason), the system can no
longer function.
Arguments:
Arg1: 0000000000000003, Process
Arg2: fffffa800a1d5060, Terminating object
Arg3: fffffa800a1d5340, Process image file name
Arg4: fffff80002f838b0, Explanatory message (ascii)
Debugging Details:
------------------
c0000005 Exception in ext.analyze debugger extension.
PC: 000007fe`ff0117a6 VA: 00000000`00000001 R/W: 0 Parameter: 00000000`00000000Drivers:
Code:
fffff880`00f7c000 fffff880`00fd3000 ACPI ACPI.sys Sat Nov 20 09:19:16 2010 (4CE79294)
fffff880`03a96000 fffff880`03b1f000 afd afd.sys Mon Apr 25 03:33:58 2011 (4DB4DD96)
fffff880`04145000 fffff880`0415b000 AgileVpn AgileVpn.sys Tue Jul 14 01:10:24 2009 (4A5BCCF0)
fffff880`01e26000 fffff880`01e32f00 Alpham164 Alpham164.sys Mon Jul 23 08:57:03 2007 (46A45F4F)
fffff880`01e33000 fffff880`01e38500 Alpham264 Alpham264.sys Tue Mar 20 09:51:03 2007 (45FFAE87)
fffff880`00c2a000 fffff880`00c35000 amdxata amdxata.sys Fri Mar 19 16:18:18 2010 (4BA3A3CA)
fffff880`04114000 fffff880`0411c000 ASACPI ASACPI.sys Mon Mar 28 03:30:36 2005 (42476C4C)
fffff880`07752000 fffff880`0775d000 asyncmac asyncmac.sys Tue Jul 14 01:10:13 2009 (4A5BCCE5)
fffff880`00de3000 fffff880`00dec000 atapi atapi.sys Tue Jul 14 00:19:47 2009 (4A5BC113)
fffff880`00c00000 fffff880`00c2a000 ataport ataport.SYS Sat Nov 20 09:19:15 2010 (4CE79293)
fffff960`00960000 fffff960`009c1000 ATMFD ATMFD.DLL Sat Feb 19 09:00:32 2011 (4D5F86B0)
fffff880`01609000 fffff880`01610000 Beep Beep.SYS Tue Jul 14 01:00:13 2009 (4A5BCA8D)
fffff880`03bee000 fffff880`03bff000 blbdrive blbdrive.sys Tue Jul 14 00:35:59 2009 (4A5BC4DF)
fffff880`05add000 fffff880`05afb000 bowser bowser.sys Wed Feb 23 04:55:04 2011 (4D649328)
fffff880`01e55000 fffff880`01fe1000 CAHS164 CAHS164.sys Tue Jun 29 12:06:02 2010 (4C29D39A)
fffff960`007a0000 fffff960`007c7000 cdd cdd.dll Sat Nov 20 12:55:34 2010 (4CE7C546)
fffff880`019a3000 fffff880`019cd000 cdrom cdrom.sys Sat Nov 20 09:19:20 2010 (4CE79298)
fffff880`00d09000 fffff880`00dc9000 CI CI.dll Sat Nov 20 13:12:36 2010 (4CE7C944)
fffff880`01973000 fffff880`019a3000 CLASSPNP CLASSPNP.SYS Sat Nov 20 09:19:23 2010 (4CE7929B)
fffff880`00cab000 fffff880`00d09000 CLFS CLFS.SYS Tue Jul 14 00:19:57 2009 (4A5BC11D)
fffff880`01102000 fffff880`01174000 cng cng.sys Thu Nov 17 04:23:17 2011 (4EC48C35)
fffff880`04135000 fffff880`04145000 CompositeBus CompositeBus.sys Sat Nov 20 10:33:17 2010 (4CE7A3ED)
fffff880`0779f000 fffff880`077ad000 crashdmp crashdmp.sys Tue Jul 14 01:01:01 2009 (4A5BCABD)
fffff880`03a77000 fffff880`03a95000 dfsc dfsc.sys Sat Nov 20 09:26:31 2010 (4CE79447)
fffff880`03a68000 fffff880`03a77000 discache discache.sys Tue Jul 14 00:37:18 2009 (4A5BC52E)
fffff880`0195d000 fffff880`01973000 disk disk.sys Tue Jul 14 00:19:57 2009 (4A5BC11D)
fffff880`04510000 fffff880`04532000 drmk drmk.sys Tue Jul 14 02:01:25 2009 (4A5BD8E5)
fffff880`077b9000 fffff880`077c2000 dump_atapi dump_atapi.sys Tue Jul 14 00:19:47 2009 (4A5BC113)
fffff880`077ad000 fffff880`077b9000 dump_ataport dump_ataport.sys Tue Jul 14 00:19:47 2009 (4A5BC113)
fffff880`077c2000 fffff880`077d5000 dump_dumpfve dump_dumpfve.sys Tue Jul 14 00:21:51 2009 (4A5BC18F)
fffff880`0458d000 fffff880`04599000 Dxapi Dxapi.sys Tue Jul 14 00:38:28 2009 (4A5BC574)
fffff880`0fcb7000 fffff880`0fdab000 dxgkrnl dxgkrnl.sys Sat Nov 20 09:50:50 2010 (4CE799FA)
fffff880`0fdab000 fffff880`0fdf1000 dxgmms1 dxgmms1.sys Sat Nov 20 09:49:53 2010 (4CE799C1)
fffff880`01090000 fffff880`010a4000 fileinfo fileinfo.sys Tue Jul 14 00:34:25 2009 (4A5BC481)
fffff880`01044000 fffff880`01090000 fltmgr fltmgr.sys Sat Nov 20 09:19:24 2010 (4CE7929C)
fffff880`013e6000 fffff880`013f0000 Fs_Rec Fs_Rec.sys Tue Jul 14 00:19:45 2009 (4A5BC111)
fffff880`01923000 fffff880`0195d000 fvevol fvevol.sys Sat Nov 20 09:24:06 2010 (4CE793B6)
fffff880`01830000 fffff880`0187a000 fwpkclnt fwpkclnt.sys Sat Nov 20 09:21:37 2010 (4CE79321)
fffff880`04128000 fffff880`04135000 GEARAspiWDM GEARAspiWDM.sys Mon May 18 13:17:04 2009 (4A1151C0)
fffff800`031ec000 fffff800`03235000 hal hal.dll Sat Nov 20 13:00:25 2010 (4CE7C669)
fffff880`0f000000 fffff880`0f024000 HDAudBus HDAudBus.sys Sat Nov 20 10:43:42 2010 (4CE7A65E)
fffff880`0401c000 fffff880`04035000 HIDCLASS HIDCLASS.SYS Sat Nov 20 10:43:49 2010 (4CE7A665)
fffff880`041f6000 fffff880`041fe080 HIDPARSE HIDPARSE.SYS Tue Jul 14 01:06:17 2009 (4A5BCBF9)
fffff880`01fe1000 fffff880`01fef000 hidusb hidusb.sys Sat Nov 20 10:43:49 2010 (4CE7A665)
fffff880`05a14000 fffff880`05add000 HTTP HTTP.sys Sat Nov 20 09:24:30 2010 (4CE793CE)
fffff880`0191a000 fffff880`01923000 hwpolicy hwpolicy.sys Sat Nov 20 09:18:54 2010 (4CE7927E)
fffff880`01200000 fffff880`01216000 intelppm intelppm.sys Tue Jul 14 00:19:25 2009 (4A5BC0FD)
fffff880`0fdf1000 fffff880`0fe00000 kbdclass kbdclass.sys Tue Jul 14 00:19:50 2009 (4A5BC116)
fffff880`04498000 fffff880`044a6000 kbdhid kbdhid.sys Sat Nov 20 10:33:25 2010 (4CE7A3F5)
fffff800`00bbe000 fffff800`00bc8000 kdcom kdcom.dll Sat Feb 05 16:52:49 2011 (4D4D8061)
fffff880`011bc000 fffff880`011ff000 ks ks.sys Sat Nov 20 10:33:23 2010 (4CE7A3F3)
fffff880`013ba000 fffff880`013d5000 ksecdd ksecdd.sys Thu Nov 17 03:48:13 2011 (4EC483FD)
fffff880`015b4000 fffff880`015df000 ksecpkg ksecpkg.sys Thu Nov 17 04:23:44 2011 (4EC48C50)
fffff880`04532000 fffff880`04537200 ksthunk ksthunk.sys Tue Jul 14 01:00:19 2009 (4A5BCA93)
fffff880`01e39000 fffff880`01e4e000 lltdio lltdio.sys Tue Jul 14 01:08:50 2009 (4A5BCC92)
fffff880`04599000 fffff880`045bc000 luafv luafv.sys Tue Jul 14 00:26:13 2009 (4A5BC295)
fffff880`00c48000 fffff880`00c97000 mcupdate mcupdate.dll Sat Nov 20 13:03:51 2010 (4CE7C737)
fffff880`01e18000 fffff880`01e26000 monitor monitor.sys Tue Jul 14 00:38:52 2009 (4A5BC58C)
fffff880`01452000 fffff880`01461000 mouclass mouclass.sys Tue Jul 14 00:19:50 2009 (4A5BC116)
fffff880`0448b000 fffff880`04498000 mouhid mouhid.sys Tue Jul 14 01:00:20 2009 (4A5BCA94)
fffff880`00dc9000 fffff880`00de3000 mountmgr mountmgr.sys Sat Nov 20 09:19:21 2010 (4CE79299)
fffff880`019cd000 fffff880`019fe000 MpFilter MpFilter.sys Wed Apr 06 21:07:29 2011 (4D9CC801)
fffff880`05afb000 fffff880`05b13000 mpsdrv mpsdrv.sys Tue Jul 14 01:08:25 2009 (4A5BCC79)
fffff880`05b13000 fffff880`05b40000 mrxsmb mrxsmb.sys Wed Apr 27 03:40:38 2011 (4DB78226)
fffff880`05b40000 fffff880`05b8e000 mrxsmb10 mrxsmb10.sys Sat Jul 09 03:46:28 2011 (4E17C104)
fffff880`05b8e000 fffff880`05bb2000 mrxsmb20 mrxsmb20.sys Wed Apr 27 03:39:37 2011 (4DB781E9)
fffff880`01447000 fffff880`01452000 Msfs Msfs.SYS Tue Jul 14 00:19:47 2009 (4A5BC113)
fffff880`00fdc000 fffff880`00fe6000 msisadrv msisadrv.sys Tue Jul 14 00:19:26 2009 (4A5BC0FE)
fffff880`010a4000 fffff880`01102000 msrpc msrpc.sys Sat Nov 20 09:21:56 2010 (4CE79334)
fffff880`03a5d000 fffff880`03a68000 mssmbios mssmbios.sys Tue Jul 14 00:31:10 2009 (4A5BC3BE)
fffff880`01908000 fffff880`0191a000 mup mup.sys Tue Jul 14 00:23:45 2009 (4A5BC201)
fffff880`01461000 fffff880`01554000 ndis ndis.sys Sat Nov 20 09:23:30 2010 (4CE79392)
fffff880`0417f000 fffff880`0418b000 ndistapi ndistapi.sys Tue Jul 14 01:10:00 2009 (4A5BCCD8)
fffff880`0418b000 fffff880`041ba000 ndiswan ndiswan.sys Sat Nov 20 10:52:32 2010 (4CE7A870)
fffff880`04476000 fffff880`0448b000 NDProxy NDProxy.SYS Sat Nov 20 10:52:20 2010 (4CE7A864)
fffff880`03b93000 fffff880`03ba2000 netbios netbios.sys Tue Jul 14 01:09:26 2009 (4A5BCCB6)
fffff880`03b1f000 fffff880`03b64000 netbt netbt.sys Sat Nov 20 09:23:18 2010 (4CE79386)
fffff880`01554000 fffff880`015b4000 NETIO NETIO.SYS Sat Nov 20 09:23:13 2010 (4CE79381)
fffff880`076c9000 fffff880`076e1000 NisDrvWFP NisDrvWFP.sys Wed Apr 06 21:08:53 2011 (4D9CC855)
fffff880`015df000 fffff880`015f0000 Npfs Npfs.SYS Tue Jul 14 00:19:48 2009 (4A5BC114)
fffff880`03a51000 fffff880`03a5d000 nsiproxy nsiproxy.sys Tue Jul 14 00:21:02 2009 (4A5BC15E)
fffff800`02c03000 fffff800`031ec000 nt ntkrnlmp.exe Thu Jun 23 03:53:23 2011 (4E02AAA3)
fffff880`01217000 fffff880`013ba000 Ntfs Ntfs.sys Fri Mar 11 03:39:39 2011 (4D79997B)
fffff880`01600000 fffff880`01609000 Null Null.SYS Tue Jul 14 00:19:37 2009 (4A5BC109)
fffff880`0fcb2000 fffff880`0fcb7000 nvBridge nvBridge.kmd Sat May 21 04:58:23 2011 (4DD7385F)
fffff880`044a6000 fffff880`044d3000 nvhda64v nvhda64v.sys Thu Jul 07 17:21:14 2011 (4E15DCFA)
fffff880`0f03b000 fffff880`0fcb2000 nvlddmkm nvlddmkm.sys Sat Oct 15 07:07:55 2011 (4E99233B)
fffff880`03b6d000 fffff880`03b93000 pacer pacer.sys Sat Nov 20 10:52:18 2010 (4CE7A862)
fffff880`00e40000 fffff880`00e55000 partmgr partmgr.sys Sat Nov 20 09:20:00 2010 (4CE792C0)
fffff880`00e00000 fffff880`00e33000 pci pci.sys Sat Nov 20 09:19:11 2010 (4CE7928F)
fffff880`00fe6000 fffff880`00fed000 pciide pciide.sys Tue Jul 14 00:19:49 2009 (4A5BC115)
fffff880`00fed000 fffff880`00ffd000 PCIIDEX PCIIDEX.SYS Tue Jul 14 00:19:48 2009 (4A5BC114)
fffff880`013d5000 fffff880`013e6000 pcw pcw.sys Tue Jul 14 00:19:27 2009 (4A5BC0FF)
fffff880`0607e000 fffff880`06124000 peauth peauth.sys Tue Jul 14 02:01:19 2009 (4A5BD8DF)
fffff880`044d3000 fffff880`04510000 portcls portcls.sys Tue Jul 14 01:06:27 2009 (4A5BCC03)
fffff880`00c97000 fffff880`00cab000 PSHED PSHED.dll Tue Jul 14 02:32:23 2009 (4A5BE027)
fffff880`0415b000 fffff880`0417f000 rasl2tp rasl2tp.sys Sat Nov 20 10:52:34 2010 (4CE7A872)
fffff880`041ba000 fffff880`041d5000 raspppoe raspppoe.sys Tue Jul 14 01:10:17 2009 (4A5BCCE9)
fffff880`041d5000 fffff880`041f6000 raspptp raspptp.sys Sat Nov 20 10:52:31 2010 (4CE7A86F)
fffff880`04000000 fffff880`0401a000 rassstp rassstp.sys Tue Jul 14 01:10:25 2009 (4A5BCCF1)
fffff880`03a00000 fffff880`03a51000 rdbss rdbss.sys Sat Nov 20 09:27:51 2010 (4CE79497)
fffff880`0161e000 fffff880`01627000 RDPCDD RDPCDD.sys Tue Jul 14 01:16:34 2009 (4A5BCE62)
fffff880`01435000 fffff880`0143e000 rdpencdd rdpencdd.sys Tue Jul 14 01:16:34 2009 (4A5BCE62)
fffff880`0143e000 fffff880`01447000 rdprefmp rdprefmp.sys Tue Jul 14 01:16:35 2009 (4A5BCE63)
fffff880`018ce000 fffff880`01908000 rdyboost rdyboost.sys Sat Nov 20 09:43:10 2010 (4CE7982E)
fffff880`045dd000 fffff880`045f5000 rspndr rspndr.sys Tue Jul 14 01:08:50 2009 (4A5BCC92)
fffff880`0408f000 fffff880`04114000 Rt64win7 Rt64win7.sys Fri Jun 10 07:33:15 2011 (4DF1BAAB)
fffff880`01e00000 fffff880`01e18000 RzSynapse RzSynapse.sys Wed Apr 21 08:53:21 2010 (4BCEAEF1)
fffff880`06124000 fffff880`0612f000 secdrv secdrv.SYS Wed Sep 13 14:18:38 2006 (4508052E)
fffff880`0411c000 fffff880`04128000 serenum serenum.sys Tue Jul 14 01:00:33 2009 (4A5BCAA1)
fffff880`03ba2000 fffff880`03bbf000 serial serial.sys Tue Jul 14 01:00:40 2009 (4A5BCAA8)
fffff880`018c6000 fffff880`018ce000 spldr spldr.sys Mon May 11 17:56:27 2009 (4A0858BB)
fffff880`07631000 fffff880`076c9000 srv srv.sys Fri Apr 29 04:06:06 2011 (4DBA2B1E)
fffff880`06172000 fffff880`061db000 srv2 srv2.sys Fri Apr 29 04:05:46 2011 (4DBA2B0A)
fffff880`0612f000 fffff880`06160000 srvnet srvnet.sys Fri Apr 29 04:05:35 2011 (4DBA2AFF)
fffff880`04035000 fffff880`04036480 swenum swenum.sys Tue Jul 14 01:00:18 2009 (4A5BCA92)
fffff880`0162c000 fffff880`01830000 tcpip tcpip.sys Thu Sep 29 04:43:04 2011 (4E83E948)
fffff880`06160000 fffff880`06172000 tcpipreg tcpipreg.sys Sat Nov 20 10:51:48 2010 (4CE7A844)
fffff880`015f0000 fffff880`015fd000 TDI TDI.SYS Sat Nov 20 09:22:06 2010 (4CE7933E)
fffff880`01174000 fffff880`01196000 tdx tdx.sys Sat Nov 20 09:21:54 2010 (4CE79332)
fffff880`03bda000 fffff880`03bee000 termdd termdd.sys Sat Nov 20 11:03:40 2010 (4CE7AB0C)
fffff960`00400000 fffff960`0040a000 TSDDD TSDDD.dll Tue Jul 14 01:16:34 2009 (4A5BCE62)
fffff880`01196000 fffff880`011bc000 tunnel tunnel.sys Sat Nov 20 10:51:50 2010 (4CE7A846)
fffff880`01000000 fffff880`01012000 umbus umbus.sys Sat Nov 20 10:44:37 2010 (4CE7A695)
fffff880`0456e000 fffff880`0458b000 usbccgp usbccgp.sys Fri Mar 25 03:29:14 2011 (4D8C0C0A)
fffff880`0458b000 fffff880`0458cf00 USBD USBD.SYS Fri Mar 25 03:28:59 2011 (4D8C0BFB)
fffff880`0f024000 fffff880`0f035000 usbehci usbehci.sys Fri Mar 25 03:29:04 2011 (4D8C0C00)
fffff880`0441c000 fffff880`04476000 usbhub usbhub.sys Fri Mar 25 03:29:25 2011 (4D8C0C15)
fffff880`04039000 fffff880`0408f000 USBPORT USBPORT.SYS Fri Mar 25 03:29:12 2011 (4D8C0C08)
fffff880`00e33000 fffff880`00e40000 vdrvroot vdrvroot.sys Tue Jul 14 01:01:31 2009 (4A5BCADB)
fffff880`01610000 fffff880`0161e000 vga vga.sys Tue Jul 14 00:38:47 2009 (4A5BC587)
fffff880`0401a000 fffff880`0401bd80 vHidDev vHidDev.sys Mon Dec 21 13:49:58 2009 (4B2F7D06)
fffff880`01400000 fffff880`01425000 VIDEOPRT VIDEOPRT.SYS Tue Jul 14 00:38:51 2009 (4A5BC58B)
fffff880`00e55000 fffff880`00e6a000 volmgr volmgr.sys Sat Nov 20 09:19:28 2010 (4CE792A0)
fffff880`00e6a000 fffff880`00ec6000 volmgrx volmgrx.sys Sat Nov 20 09:20:43 2010 (4CE792EB)
fffff880`0187a000 fffff880`018c6000 volsnap volsnap.sys Sat Nov 20 09:20:08 2010 (4CE792C8)
fffff880`03bbf000 fffff880`03bda000 wanarp wanarp.sys Sat Nov 20 10:52:36 2010 (4CE7A874)
fffff880`01425000 fffff880`01435000 watchdog watchdog.sys Tue Jul 14 00:37:35 2009 (4A5BC53F)
fffff880`00ec9000 fffff880`00f6d000 Wdf01000 Wdf01000.sys Tue Jul 14 00:22:07 2009 (4A5BC19F)
fffff880`00f6d000 fffff880`00f7c000 WDFLDR WDFLDR.SYS Tue Jul 14 00:19:54 2009 (4A5BC11A)
fffff880`03b64000 fffff880`03b6d000 wfplwf wfplwf.sys Tue Jul 14 01:09:26 2009 (4A5BCCB6)
fffff960`00020000 fffff960`00334000 win32k win32k.sys Thu Nov 24 04:51:38 2011 (4ECDCD5A)
fffff880`00fd3000 fffff880`00fdc000 WMILIB WMILIB.SYS Tue Jul 14 00:19:51 2009 (4A5BC117)
fffff880`045bc000 fffff880`045dd000 WudfPf WudfPf.sys Sat Nov 20 10:42:44 2010 (4CE7A624)
Unloaded modules:
fffff880`07769000 fffff880`07777000 crashdmp.sys
Timestamp: unavailable (00000000)
Checksum: 00000000
ImageSize: 0000E000
fffff880`07777000 fffff880`07783000 dump_ataport
Timestamp: unavailable (00000000)
Checksum: 00000000
ImageSize: 0000C000
fffff880`07783000 fffff880`0778c000 dump_atapi.s
Timestamp: unavailable (00000000)
Checksum: 00000000
ImageSize: 00009000
fffff880`0778c000 fffff880`0779f000 dump_dumpfve
Timestamp: unavailable (00000000)
Checksum: 00000000
ImageSize: 00013000
fffff880`04538000 fffff880`04546000 crashdmp.sys
Timestamp: unavailable (00000000)
Checksum: 00000000
ImageSize: 0000E000
fffff880`04546000 fffff880`04552000 dump_ataport
Timestamp: unavailable (00000000)
Checksum: 00000000
ImageSize: 0000C000
fffff880`04552000 fffff880`0455b000 dump_atapi.s
Timestamp: unavailable (00000000)
Checksum: 00000000
ImageSize: 00009000
fffff880`0455b000 fffff880`0456e000 dump_dumpfve
Timestamp: unavailable (00000000)
Checksum: 00000000
ImageSize: 00013000
fffff880`07760000 fffff880`07769000 cpuz135_x64.
Timestamp: unavailable (00000000)
Checksum: 00000000
ImageSize: 00009000
fffff880`0775d000 fffff880`07760000 MSKSSRV.sys
Timestamp: unavailable (00000000)
Checksum: 00000000
ImageSize: 00003000
fffff880`076e1000 fffff880`07752000 spsys.sys
Timestamp: unavailable (00000000)
Checksum: 00000000
ImageSize: 00071000Let us know how it goes. If you get further problems with blue screens, attach your new dump files and details and we'll move on from there.
HTH.
Hi again,
Thank you Elmer for helping me out with this! I updated the drivers and uninstalled the ATK0110 ACPI Utility as you suggested but the problem remains...
I'm attaching the latest minidump, I hope someone can think of an alternative solution to this very annoying problem. Thanks in andvance for any input!
/Norm
Thank you Elmer for helping me out with this! I updated the drivers and uninstalled the ATK0110 ACPI Utility as you suggested but the problem remains...
I'm attaching the latest minidump, I hope someone can think of an alternative solution to this very annoying problem. Thanks in andvance for any input!
/Norm
Elmer
Extraordinary Member
Hi Norm.
STOP 0x000000F4: CRITICAL_OBJECT_TERMINATION
Usual causes: ???
I really think you need to update your bios. There have been a few updates since your version. Just the latest addresses:
1. Improve memory compatibility
2. Improve system stability
3. Update CPU Level up function
4. Update Marvell Option ROM
5. Support new CPUs. Please refer to our website at: ASUSTeK Computer Inc. -Support- CPU Support
You also have (mixed) ram in all four slots. Ideally your Ram should be matched. Same Manufacturer, Type, Model, Size, Batch, Timings, Etc.. Preferably bought as a matched set. Is it on your Motherboards QVL list or is your Motherboard on the RAMs QVL list? Are they 'paired' correctly in your Mobo slots?
You may have to up your rams vcore voltage slightly as all the slots are occupied.
Drivers that still require attention:
Alpham164.sys Mon Jul 23 08:57:03 2007
Alpham264.sys Tue Mar 20 09:51:03 2007 Ideazon ZBoard/Ideazon Fang MM USB HID driver
GEARAspiWDM.sys Mon May 18 13:17:04 2009 Gear Software CD-ROM Class Filter Driver v4.019.1 (Oct 2011). Also loads with iTunes
RzSynapse.sys Wed Apr 21 08:53:21 2010 Razer Synapse Engine/Razer Naga
STOP 0x000000F4: CRITICAL_OBJECT_TERMINATION
Usual causes: ???
I really think you need to update your bios. There have been a few updates since your version. Just the latest addresses:
1. Improve memory compatibility
2. Improve system stability
3. Update CPU Level up function
4. Update Marvell Option ROM
5. Support new CPUs. Please refer to our website at: ASUSTeK Computer Inc. -Support- CPU Support
You also have (mixed) ram in all four slots. Ideally your Ram should be matched. Same Manufacturer, Type, Model, Size, Batch, Timings, Etc.. Preferably bought as a matched set. Is it on your Motherboards QVL list or is your Motherboard on the RAMs QVL list? Are they 'paired' correctly in your Mobo slots?
You may have to up your rams vcore voltage slightly as all the slots are occupied.
Drivers that still require attention:
Alpham164.sys Mon Jul 23 08:57:03 2007
Alpham264.sys Tue Mar 20 09:51:03 2007 Ideazon ZBoard/Ideazon Fang MM USB HID driver
GEARAspiWDM.sys Mon May 18 13:17:04 2009 Gear Software CD-ROM Class Filter Driver v4.019.1 (Oct 2011). Also loads with iTunes
RzSynapse.sys Wed Apr 21 08:53:21 2010 Razer Synapse Engine/Razer Naga
Hi again,
Many thanks for being so patient Elmer. Today I updated the BIOS and the drivers that needed updating. Nothing changed, I still get the same BSOD and the same error code.
About a year ago I installed an additional 4Mb of RAM and since I couldn't find the exact type that was already installed I got another brand. Not ideal but at least I checked compability in advance. At the same time I changed my graphics card to a better one, followed the instructions from A to Z and it was all good. The BSOD problems started almost a year after this but since nothing else works maybe this is relevant information.
What is left to do now is to run Memcheck 86 I guess, not looking forward to checking the memories one by one and running the program over and over again...
I will let you know what happens of course, in case you or anyone else come up with anything else I attached the latest dump file. Talk to you again soon!
/Norm
Many thanks for being so patient Elmer. Today I updated the BIOS and the drivers that needed updating. Nothing changed, I still get the same BSOD and the same error code.
About a year ago I installed an additional 4Mb of RAM and since I couldn't find the exact type that was already installed I got another brand. Not ideal but at least I checked compability in advance. At the same time I changed my graphics card to a better one, followed the instructions from A to Z and it was all good. The BSOD problems started almost a year after this but since nothing else works maybe this is relevant information.
What is left to do now is to run Memcheck 86 I guess, not looking forward to checking the memories one by one and running the program over and over again...
I will let you know what happens of course, in case you or anyone else come up with anything else I attached the latest dump file. Talk to you again soon!
/Norm
Elmer
Extraordinary Member
Can you:
Download TDSSKiller.
Download the correct Microsoft Standalone System Sweeper for your 32 or 64bit system.
Mount MSSS to CD / USB flash drive. Make sure the CD/DVD drive / USB drive is set to boot first in the bios, re-start and run the system sweeper.
When finished with MSSS, Re -start PC into Safe Mode and run the TDSSKiller tool.
Download TDSSKiller.
Download the correct Microsoft Standalone System Sweeper for your 32 or 64bit system.
Mount MSSS to CD / USB flash drive. Make sure the CD/DVD drive / USB drive is set to boot first in the bios, re-start and run the system sweeper.
When finished with MSSS, Re -start PC into Safe Mode and run the TDSSKiller tool.
Hi Elmer,
I did as you said and the result was the detection of two viruses:
1. Rouge:Win32/Winwebsec http://www.microsoft.com/security/portal/threat/encyclopedia/Entry.aspx?Name=Rogue:Win32/Winwebsec
2. Exploit:Java/CVE-2011-3544.H Encyclopedia entry: Exploit:Java/CVE-2011-3544.H - Learn more about malware - Microsoft Malware Protection Center
It did not solve my BSOD problem though, attaching the latest minidump if it can be of any help at all.
/Norm
I did as you said and the result was the detection of two viruses:
1. Rouge:Win32/Winwebsec http://www.microsoft.com/security/portal/threat/encyclopedia/Entry.aspx?Name=Rogue:Win32/Winwebsec
2. Exploit:Java/CVE-2011-3544.H Encyclopedia entry: Exploit:Java/CVE-2011-3544.H - Learn more about malware - Microsoft Malware Protection Center
It did not solve my BSOD problem though, attaching the latest minidump if it can be of any help at all.
/Norm
Hi Elmer,
I did as you said resulting in the detection of two different viruses: Rogue:Win32/Winwebsec and Exploit: Java/CVE-2011-3544.H.
Unfortunately the removal of the viruses did not solve my BSOD problem. Many thanks for your help, I'm attaching the latest dump file should it have any importance.
/Norm
I did as you said resulting in the detection of two different viruses: Rogue:Win32/Winwebsec and Exploit: Java/CVE-2011-3544.H.
Unfortunately the removal of the viruses did not solve my BSOD problem. Many thanks for your help, I'm attaching the latest dump file should it have any importance.
/Norm
Trouble
Noob Whisperer
Normanus:
You still have two very old drivers on your system
Alpham164.sys 7/23/2007
and
Alpham264.sys 3/20/2007
I would suggest, at least for now and perhaps temporarily addressing this issue. Either by updating the associated software / driver package, uninstalling the associated software / driver package and removing the device(s) from your system or as a last resort perhaps searching for the drivers (probably C:\Windows\System32\Drivers but may also be elsewhere) and renaming them from Alpham164.sys and Alpham264.sys to Alpham164.OLD and Alpham264.OLD respectively. This should stop the drivers from loading. Easily done and easily reversed if they do not prove to be at issue.
Regards
Randy
You still have two very old drivers on your system
Alpham164.sys 7/23/2007
and
Alpham264.sys 3/20/2007
I would suggest, at least for now and perhaps temporarily addressing this issue. Either by updating the associated software / driver package, uninstalling the associated software / driver package and removing the device(s) from your system or as a last resort perhaps searching for the drivers (probably C:\Windows\System32\Drivers but may also be elsewhere) and renaming them from Alpham164.sys and Alpham264.sys to Alpham164.OLD and Alpham264.OLD respectively. This should stop the drivers from loading. Easily done and easily reversed if they do not prove to be at issue.
Regards
Randy
Trouble
Noob Whisperer
Your latest dump file shows that you still have an likely infection causing your issue.
Google it and see what you think Let me google that for you
Code:
c0000005 Exception in ext.Analyze debugger extension.
PC: 000007fe`fd8517a6 VA: 00000000`00000001 R/W: 0 Parameter: 00000000`00000000
CRITICAL_OBJECT_TERMINATION (f4)
A process or thread crucial to system operation has unexpectedly exited or been
terminated.
Several processes and threads are necessary for the operation of the
system; when they are terminated (for any reason), the system can no
longer function.
Arguments:
Arg1: 0000000000000003, Process
Arg2: fffffa8009ccab30, Terminating object
Arg3: [COLOR=#ff0000][U][B]fffffa8009ccae10, Process image file name[/B][/U][/COLOR]
Arg4: fffff800031df8b0, Explanatory message (ascii)
c0000005 Exception in ext.analyze debugger extension.
PC: 000007fe`fd8517a6 VA: 00000000`00000001 R/W: 0 Parameter: 00000000`00000000
fffffa80`09ccae10 "[COLOR=#ff0000][U][B]qwrtaw5.exe[/B][/U][/COLOR]"Hi Trouble,
Problem solved! Like you suspected, it was the qwrtaw5.exe (trojan) that was causing my BSOD problem. Microsoft Security Essentials didn't recognize it as a dangerous file but Malwarebytes did. After removing it I had my first clean restart in a long time.
Many thanks to Elmer and Troble for helping me out with this, I really appreciate it!
Love,
Norm
Problem solved! Like you suspected, it was the qwrtaw5.exe (trojan) that was causing my BSOD problem. Microsoft Security Essentials didn't recognize it as a dangerous file but Malwarebytes did. After removing it I had my first clean restart in a long time.
Many thanks to Elmer and Troble for helping me out with this, I really appreciate it!
Love,
Norm
Trouble
Noob Whisperer
Hey Norm, glad to hear that you have managed to resolve you problem. Thanks for posting back and updating your thread with the solution that worked for you.
Gotta love MalwareBytes, I actually spent the money for the pro version and have it running all the time now.
Thanks for joining our community and we hope to continue to see you around the forum.
Regards
Randy
Gotta love MalwareBytes, I actually spent the money for the pro version and have it running all the time now.
Thanks for joining our community and we hope to continue to see you around the forum.
Regards
Randy
