Windows 7 BSOD with toshiba Laptop

TheApoc · Dec 28, 2018

I have been using this laptop for more than 6 years now and only recently I started having this problem where the laptop just crashes randomly and I get error message below

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.256.48
Locale ID: 1033

Additional information about the problem:
BCCode: 116
BCP1: FFFFFA8004179010
BCP2: FFFFF880109B6A14
BCP3: FFFFFFFFC000000D
BCP4: 0000000000000003
OS Version: 6_1_7600
Service Pack: 0_0
Product: 256_1

Files that help describe the problem:
C:\Windows\Minidump\122818-15943-01.dmp
C:\Users\Toshiba\AppData\Local\Temp\WER-47424-0.sysdata.xml

I am suspecting the graphics card but would like to make sure before I send it to a repair shop.

Your help will be much appreciated and thanks in advance.

kemical · Dec 28, 2018

Try opening an admn command prompt (right click on command prompt, choose properties, run as admin) then type:

sfc /scannow

Press enter and wait for the scan to finish.
The above will help with any corruption you might have.

Try uninstalling your gpu driver using the Display driver uninstaller or DDU:
Display Driver Uninstaller (DDU) V18.0.0.6 Released. *updated* - Wagnardsoft Forum

You need to boot into safe mode to use the DDU properly.

Also try using the latest gpu driver found on your laptops support page (google it).

kemical · Dec 28, 2018

Code:

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

VIDEO_TDR_FAILURE (116)
Attempt to reset the display driver and recover from timeout failed.
Arguments:
Arg1: fffffa8004135010, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: fffff880109d7a14, The pointer into responsible device driver module (e.g. owner tag).
Arg3: ffffffffc000000d, Optional error code (NTSTATUS) of the last failed operation.
Arg4: 0000000000000003, Optional internal context dependent data.

Debugging Details:
------------------

*** WARNING: Unable to verify timestamp for nvlddmkm.sys

Hi,
your dump files point to the Nvidia graphics driver as the culprit. Almost anything can cause a TDR and if you haven't updated the gpu driver recently then try that.
If you already updated the gpu driver recently then try rolling back to the previous version.

Something else which won't be helping is your version of Windows 7.

This:

Code:

Windows 7 Kernel Version 7600 MP (4 procs) Free x64

Tells me your running Windows 7 without SP1 installed, a major, major update.

Is there a particular reason for this or simply that you haven't updated?

TheApoc · Dec 28, 2018

I installed a clean version of windows in hope that it solves the problem
SP1 does not want to get installed the easy way through windows update and I have not looked for a way around that yet, I am not even sure the laptop will stay on long enough for it to get installed

I tried updating the video card driver to fix this issue but no luck same result

Anything else I could try?

kemical · Dec 28, 2018

Try opening an admn command prompt (right click on command prompt, choose properties, run as admin) then type:

sfc /scannow

Press enter and wait for the scan to finish.
The above will help with any corruption you might have.

Try uninstalling your gpu driver using the Display driver uninstaller or DDU:
Display Driver Uninstaller (DDU) V18.0.0.6 Released. *updated* - Wagnardsoft Forum

You need to boot into safe mode to use the DDU properly.

Also try using the latest gpu driver found on your laptops support page (google it).

Windows 7 BSOD with toshiba Laptop

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