BobDobalina

Senior Member
Joined
May 30, 2015
Messages
121
Hello everyone,

today I expected a hard (or more than even one) issue(s) with my computer. Yesterday I installed Windows 7 Security updates and also with a driver clean installer newer GPU drivers. Somehow I recognized, that the system startup went a bit slower so I thought I make a restore of my system from yesterday (I made seperate point and also some hours later when Windows made the security updates, it made a restorepoint). After accepting the restore, the computer was working, then restartet (till yet normaly) but then when Windows logo should appear, a quick bluescreen appeared and the computer retarted again. Then I could chose normal start and quickstart with repairfuction. Normal start caused the bluescreen. In the second option the computer booted into something with a low resolution where I could chose to repair in cause of failures with a restorepoint. Here begins more trouble. Somehow my USB Mouse and USB Keyboard where inactive (no lights either). While on startup they worked, after the BIOS startup screen, where the light shorty goes out and then on again.. it didn't turn on again and in this way it didn't worked. I tried with another mouse. Same issue. Sadly I have just one other keyboard - a p2p one. I tried with it. And in may tried, most of it didn't work. Once I could make it, that in the windows where u say it should repair where u normaly chose the button with a mouse, I could tab there with ey p2p Keyboard and restore.. Of course it restored to the latest point. Then I thought, I try the restore point that is not from the windows security updates, but the one I made myself some hours before. This caused the exact same issue again and with some luck one time the p2p keyboard worked and now I am on this weird system.

What I already tried:
- tried to readout the bluescreen. problem: because they repair function used the latest working point, it is repairing into the system, where no bluescreen is logged and so there is no Minidump folder. (option for small dumpfiles is made already)
- start into secure mode from windows 7. Same issue: bluescreen
- tried cmd: sfc /scannow - no issues found
- checked event manager: no warnings or error listed. There are just "information"s about event 1001 Windows Error Reporting with following content:
Fehlerbucket 869137576, Typ 5
Ereignisname: StartupRepairOnline
Antwort: Nicht verfügbar
CAB-Datei-ID: 0

Problemsignatur:
P1: 6.1.7600.16385
P2: 6.1.7600.16385
P3: ASUS
P4: 25
P5: 1
P6: AutoFailover
P7: 1
P8: NoRootCause
P9:
P10:

Angefügte Dateien:

Diese Dateien befinden sich möglicherweise hier:
C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Critical_6.1.7600.16385_53f7eb77ffe3d36c6b171085798df1b2f40dc8f_01e84a0a

Analysesymbol:
Es wird erneut nach einer Lösung gesucht: 0
Berichts-ID: d71f011c-e13d-11e5-a7f5-1c872c476cf8


I really don't know what it could be. Since they different keyboards and mice caused errors, I am sadly scared, that my pretty new (hafl year old) mainboard is broken. Someone knows what to do - Especialy u kemical?
 


Solution
Hi Bob,
I can see from some of the data posted that your missing a critical service pack. This number: 'P1: 6.1.7600.16385' tells me that it's missing otherwise it would be '7601'.
Please first run the system readiness tool in case you need it:
Link Removed

Here is the link for Windows 7 Service pack 1:
Link Removed

Once the service pack is installed please run Windows update again as you'll be missing updates. You will need to watch out for the Windows 10 upgrade and this page will tell you how to avoid it:
Here’s how to stay on Windows 7 & 8 forever
I'd change your update settings so you can check on which actual updates are being installed and remove any if need be.

If the issues continue then:

Please run...
These are the dump files we dealt with earlier yes? If so just leave them.
 


They have already been 'fixed' when we debugged the dump files, why not just leave them as a record? I think you can clear the event viewer history but I'm not sure that's so wise.
 


Because I am confused, that every time I start the computer 8 new error reportings popup in the event manager with the old date. like there is somethign wrong in the registry. I am not sure.
 


Do you have any issues using the computer? If not then I'd try not to worry. You aren't the first and certainly not the last to venture into the event viewer and panic. As I already said, if the pc seems to be running fine then don't worry about it.
 


Okay, I will try. It is a neurotic (really) problem I've got with computer issues. Let's hope everything will be fine.
 


I think almost everyone does it Bob so your not alone. You look in there and it appears like a real horror show of problems when in reality it's not always as bad as it looks. It's a good place to start looking if you do have an issue but again it's a matter of working out whats good and what's possibly bad but as i said only if you have an issue.
 


kemical, meanwhile, are you a microsoft employee? And do you have steam? I would ask via IM but I cannot find any IM on this website ;c
 


Hi Bob,
not an employee but an MVP.
Microsoft MVP Award

Yes I use STEAM and my nic is kemical :)

To use the internal mail on the forum simply click on the users name and then 'Start a conversation'.
 


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