Daily " irql_not_less_or_equal " error and crash. Any help is greatly appreciated!

#1
I recently purchased a Razer Edge Pro. I constantly receive the error message irql_not_less_or_equal after a crash. I also receive error xodeaddead (or is it x0deaddead ?). Immediately preceding the crash, Bluetooth stops working and Wi-Fi terminates. I have upgraded the RAM and Wi-Fi card. Not sure if this factors into the crashes. I know very little despite upgrading the computer, so please bare with my limited knowledge. I have included the minidump below. Thanks for taking the time to read this.

https://skydrive.live.com/redir?resid=B1887EE1F90D4B2A!129&authkey=!ACI085IHdgjUAwk

On a side note, I have to reset the network adapter 5 times a day. Every time, the error is "default gateway not available".
 


Last edited:

Saltgrass

Excellent Member
Microsoft Community Contributor
#2
It seems that error code might be caused by something you are doing. You may not know about, but I know some system utilities from SysInternals will cause a BSOD intentionally for you to see how it works. I do not remember if it uses that error code. If you have not done something like this you might check the link to see if it helps.

http://answers.microsoft.com/en-us/...deaddead/8818800c-1da0-48c6-a135-2647005c41aa
 


jcgriff2

Extraordinary Member
Microsoft MVP
#3
Hi -

KIS is listed as the probable cause in one BSOD -
Code:
klim6.sys         Mon Jun 10 04:27:38 2013 (51B58DFA)
http://www.sysnative.com/drivers/driver.php?id=klim6.sys

Intel wifi driver is listed in the other 2 dumps -
Code:
NETwNe64.sys      Tue Dec 06 12:48:39 2011 (4EDE5577)
Intel needs to be updated. Check manufacturer's support site or go to Intel directly -

https://downloadcenter.intel.com/Default.aspx

Update Intel wifi first. If BSODs continue, remove KIS with removal tool - http://kb.eset.com/esetkb/index?page=content&id=SOLN146&locale=en_US

Reboot upon completion. Re-activate Windows Defender - http://www.sysnative.com/forums/win...urity-essentials-windows-7-windows-vista.html

Lastly, are you overclocked?
Code:
MaxSpeed:     1900
CurrentSpeed: 2395
If so, return to default settings.

Regards. . .

jcgriff2

Code:
Loading Dump File [C:\Users\PalmDesert\_jcgriff2_\dbug\__Kernel__\091413-5843-01.dmp]
Built by: 9200.16628.amd64fre.win8_gdr.130531-1504
Debug session time: Sat Sep 14 19:12:11.981 2013 (UTC - 4:00)
System Uptime: 0 days 21:41:06.749
BugCheck D1, {600000028, 2, 0, fffff88003b7ce91}
*** WARNING: Unable to verify timestamp for klim6.sys
*** ERROR: Module load completed but symbols could not be loaded for klim6.sys
Probably caused by : klim6.sys ( klim6+2e91 )
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
BUGCHECK_STR:  AV
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  AV_klim6+2e91
Bugcheck code 000000D1
Arguments 00000006`00000028 00000000`00000002 00000000`00000000 fffff880`03b7ce91
BiosVersion = Razer.EDGE.03
BiosReleaseDate = 02/01/2013
SystemManufacturer = Razer
SystemProductName = Razer Edge
MaxSpeed:     1900
CurrentSpeed: 2395
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Loading Dump File [C:\Users\PalmDesert\_jcgriff2_\dbug\__Kernel__\091313-5828-01.dmp]
Built by: 9200.16628.amd64fre.win8_gdr.130531-1504
Debug session time: Fri Sep 13 21:30:25.807 2013 (UTC - 4:00)
System Uptime: 0 days 12:04:57.553
*** WARNING: Unable to verify timestamp for NETwNe64.sys
*** ERROR: Module load completed but symbols could not be loaded for NETwNe64.sys
BugCheck DEADDEAD, {e08084b, 125025b, 120122ce, 6250005e}
Probably caused by : NETwNe64.sys ( NETwNe64+3c0d2 )
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
BUGCHECK_STR:  0xDEADDEAD
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  0xDEADDEAD_NETwNe64+3c0d2
Bugcheck code DEADDEAD
Arguments 00000000`0e08084b 00000000`0125025b 00000000`120122ce 00000000`6250005e
BiosVersion = Razer.EDGE.03
BiosReleaseDate = 02/01/2013
SystemManufacturer = Razer
SystemProductName = Razer Edge
MaxSpeed:     1900
CurrentSpeed: 2395
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Loading Dump File [C:\Users\PalmDesert\_jcgriff2_\dbug\__Kernel__\091213-5937-01.dmp]
Built by: 9200.16628.amd64fre.win8_gdr.130531-1504
Debug session time: Thu Sep 12 14:05:54.942 2013 (UTC - 4:00)
System Uptime: 0 days 3:36:39.141
BugCheck D1, {97, 2, 0, fffff880061664ea}
*** WARNING: Unable to verify timestamp for NETwNe64.sys
*** ERROR: Module load completed but symbols could not be loaded for NETwNe64.sys
Probably caused by : NETwNe64.sys ( NETwNe64+9c4ea )
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
BUGCHECK_STR:  AV
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  AV_NETwNe64+9c4ea
Bugcheck code 000000D1
Arguments 00000000`00000097 00000000`00000002 00000000`00000000 fffff880`061664ea
BiosVersion = Razer.EDGE.03
BiosReleaseDate = 02/01/2013
SystemManufacturer = Razer
SystemProductName = Razer Edge
MaxSpeed:     1900
CurrentSpeed: 2395
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
 


Saltgrass

Excellent Member
Microsoft Community Contributor
#4
I also see something that mentions klim6.sys, which I think is related to Kaspersky anti-virus. It says it is the faulting application, but that doesn't always mean something else did not cause the problem and this one got caught in the aftermath.
 


#5
Hi -

KIS is listed as the probable cause in one BSOD -
Code:
klim6.sys         Mon Jun 10 04:27:38 2013 (51B58DFA)
http://www.sysnative.com/drivers/driver.php?id=klim6.sys

Intel wifi driver is listed in the other 2 dumps -
Code:
NETwNe64.sys      Tue Dec 06 12:48:39 2011 (4EDE5577)
Intel needs to be updated. Check manufacturer's support site or go to Intel directly -

https://downloadcenter.intel.com/Default.aspx

Update Intel wifi first. If BSODs continue, remove KIS with removal tool - http://kb.eset.com/esetkb/index?page=content&id=SOLN146&locale=en_US

Reboot upon completion. Re-activate Windows Defender - http://www.sysnative.com/forums/windows-8-|-windows-rt-tutorials/4976-re-enable-windows-defender-windows-8-aka-microsoft-security-essentials-windows-7-windows-vista.html

Lastly, are you overclocked?
Code:
MaxSpeed:     1900
CurrentSpeed: 2395
If so, return to default settings.

Regards. . .

jcgriff2

Code:
Loading Dump File [C:\Users\PalmDesert\_jcgriff2_\dbug\__Kernel__\091413-5843-01.dmp]
Built by: 9200.16628.amd64fre.win8_gdr.130531-1504
Debug session time: Sat Sep 14 19:12:11.981 2013 (UTC - 4:00)
System Uptime: 0 days 21:41:06.749
BugCheck D1, {600000028, 2, 0, fffff88003b7ce91}
*** WARNING: Unable to verify timestamp for klim6.sys
*** ERROR: Module load completed but symbols could not be loaded for klim6.sys
Probably caused by : klim6.sys ( klim6+2e91 )
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
BUGCHECK_STR:  AV
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  AV_klim6+2e91
Bugcheck code 000000D1
Arguments 00000006`00000028 00000000`00000002 00000000`00000000 fffff880`03b7ce91
BiosVersion = Razer.EDGE.03
BiosReleaseDate = 02/01/2013
SystemManufacturer = Razer
SystemProductName = Razer Edge
MaxSpeed:     1900
CurrentSpeed: 2395
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Loading Dump File [C:\Users\PalmDesert\_jcgriff2_\dbug\__Kernel__\091313-5828-01.dmp]
Built by: 9200.16628.amd64fre.win8_gdr.130531-1504
Debug session time: Fri Sep 13 21:30:25.807 2013 (UTC - 4:00)
System Uptime: 0 days 12:04:57.553
*** WARNING: Unable to verify timestamp for NETwNe64.sys
*** ERROR: Module load completed but symbols could not be loaded for NETwNe64.sys
BugCheck DEADDEAD, {e08084b, 125025b, 120122ce, 6250005e}
Probably caused by : NETwNe64.sys ( NETwNe64+3c0d2 )
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
BUGCHECK_STR:  0xDEADDEAD
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  0xDEADDEAD_NETwNe64+3c0d2
Bugcheck code DEADDEAD
Arguments 00000000`0e08084b 00000000`0125025b 00000000`120122ce 00000000`6250005e
BiosVersion = Razer.EDGE.03
BiosReleaseDate = 02/01/2013
SystemManufacturer = Razer
SystemProductName = Razer Edge
MaxSpeed:     1900
CurrentSpeed: 2395
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Loading Dump File [C:\Users\PalmDesert\_jcgriff2_\dbug\__Kernel__\091213-5937-01.dmp]
Built by: 9200.16628.amd64fre.win8_gdr.130531-1504
Debug session time: Thu Sep 12 14:05:54.942 2013 (UTC - 4:00)
System Uptime: 0 days 3:36:39.141
BugCheck D1, {97, 2, 0, fffff880061664ea}
*** WARNING: Unable to verify timestamp for NETwNe64.sys
*** ERROR: Module load completed but symbols could not be loaded for NETwNe64.sys
Probably caused by : NETwNe64.sys ( NETwNe64+9c4ea )
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
BUGCHECK_STR:  AV
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  AV_NETwNe64+9c4ea
Bugcheck code 000000D1
Arguments 00000000`00000097 00000000`00000002 00000000`00000000 fffff880`061664ea
BiosVersion = Razer.EDGE.03
BiosReleaseDate = 02/01/2013
SystemManufacturer = Razer
SystemProductName = Razer Edge
MaxSpeed:     1900
CurrentSpeed: 2395
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Thank you for the sweet, complete breakdown!! I have updated the Wi-Fi and so far everything's running smooth. If issues continue I'll uninstall Kaspersky and go with Defender. As for being overclocked, I didn't change anything but how can I fix that issue and get things back to normal? It's been running hot but not overusing system resources.
 


#6
I also see something that mentions klim6.sys, which I think is related to Kaspersky anti-virus. It says it is the faulting application, but that doesn't always mean something else did not cause the problem and this one got caught in the aftermath.
Thanks Saltgrass! If the problem isn't the Wi-Fi, I'll uninstall Kaspersky. I really appreciate your help!
 


#7
No BSOD now and no crashes or unexpected restarts. But the problem isn't solved unfortunately. I have to restart the computer every time the network disappears and drops out. I usually get a connection for 5 minutes at a time until a restart is necessary. I'm attaching 3 network logs in hopes you'll know what the issue is. Thanks again for all your help! I have not uninstalled Kaspersky. If you think I should, then I will.

https://skydrive.live.com/redir?resid=B1887EE1F90D4B2A!132&authkey=!AMl8nAUZ9Vi5l88

https://skydrive.live.com/redir?resid=B1887EE1F90D4B2A!131&authkey=!AOy1nB-2rUXQN5k

https://skydrive.live.com/redir?resid=B1887EE1F90D4B2A!135&authkey=!AIgWEyr2_LtzIio
 


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